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Marks & Spencer

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4.0

based on 743 Reviews

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Marks & Spencer Customer Service Assistant Interview Questions and Answers

Updated 25 Aug 2024

Marks & Spencer Customer Service Assistant Interview Experiences

1 interview found

Customer Service Assistant Interview Questions & Answers

user image Anonymous

posted on 25 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and friendly customer service assistant with a passion for helping others.

    • I have excellent communication skills and enjoy interacting with customers.

    • I am organized and detail-oriented, ensuring that all customer needs are met efficiently.

    • I have previous experience in a customer service role, where I successfully resolved customer issues and inquiries.

    • I am a quick learner and adapt easily to new situati

    • Answered by AI
    Add your answer
  • Q2. Why do you want to join M&S
  • Ans. 

    I want to join M&S because of its reputation for quality products and excellent customer service.

    • I admire M&S's commitment to providing high-quality products to customers

    • I am impressed by M&S's reputation for excellent customer service

    • I believe M&S offers a great work environment and opportunities for growth

    • Answered by AI
    Add your answer
  • Q3. Tell me about your last company
  • Ans. 

    My last company was a retail store specializing in electronics and home appliances.

    • Worked as a Customer Service Assistant assisting customers with product inquiries and purchases

    • Handled customer complaints and provided solutions to ensure customer satisfaction

    • Collaborated with sales team to meet and exceed sales targets

    • Participated in product training sessions to stay updated on new products and promotions

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills, confident, and knowledgeable

Top trending discussions

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Interview Tips & Stories
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an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about Marks & Spencer?
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Reliance Retail user image Anonymous

posted on 24 Sep 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - Behavioral 

(2 Questions)

  • Q1. Introduced your self confidently
    • Add your answer
  • Q2. Share experience or what are you going to do
  • Ans. 

    I will share my experience in handling customer inquiries and resolving issues effectively.

    • Provide examples of previous customer service roles and how you successfully resolved customer issues

    • Explain your approach to handling difficult customers and turning a negative experience into a positive one

    • Discuss any training or certifications you have related to customer service

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Customer Care Executive Interview Questions & Answers

Walmart user image Anonymous

posted on 17 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

    • Answered by AI
    Add your answer
  • Q2. What is BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples o...

    • Answered by AI
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Customer Service Associate Interview Questions & Answers

Target user image Anonymous

posted on 25 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude and english

Round 2 - Aptitude Test 

Simulation about chats and situational questions

Round 3 - One-on-one 

(1 Question)

  • Q1. Everything about experiences and situations
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Personal Life and about the company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in your skills

Customer Service Executive Interview Questions & Answers

Tesco user image Anonymous

posted on 13 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assessment 

(2 Questions)

  • Q1. Reason for leaving previous company
    • Add your answer
  • Q2. How would you deal with high rated customer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and slightly honest

Customer Service Executive Interview Questions & Answers

Landmark Group user image Anonymous

posted on 1 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your 1st priority
    • Add your answer

Interview Preparation Tips

Topics to prepare for Landmark Group Customer Service Executive interview:
  • Employee Relations
  • Employee Engagement
  • Employee Grievances
Interview preparation tips for other job seekers - My total experience is bad for landmark jeep

Customer Service Executive Interview Questions & Answers

Metro Cash & Carry user image Anonymous

posted on 11 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Different type of qualify test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Gm interview test regarding selling skills
  • Ans. Cold calling with new customer apointing
    • Answered Anonymously
    Add your answer
  • Q2. How long in a day u can work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for math,english

Customer Service Associate Interview Questions & Answers

Reliance Trends user image Anonymous

posted on 26 Dec 2022

I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Sales skills. VM merchandise. Team leading .BH work
    • Add your answer
  • Q2. Costumer service associate
    • Add your answer
  • Q3. Team leading and floor management
    • Add your answer
  • Q4. Customer handling anything ECU to sop
    • Add your answer
  • Q5. Weak end staff management
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Om prakash Nayak
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Customer Care Executive Interview Questions & Answers

Sears Holdings user image Anonymous

posted on 7 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. My name, my place.
    • Add your answer
  • Q2. Why I was interested in the company.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to get job, If your English is good

Customer Service Associate Interview Questions & Answers

Reliance Retail user image Sunil Babu

posted on 25 Jan 2025

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Personal introduction
    • Add your answer
More about working at Marks & Spencer
golden leaf award

#7 Best Mid-Sized Company

golden leaf awardgolden leaf award

#2 Best Mid-Sized Retail Company - 2021

golden leaf award

Marks & Spencer Interview FAQs

How many rounds are there in Marks & Spencer Customer Service Assistant interview?
Marks & Spencer interview process usually has 1 rounds. The most common rounds in the Marks & Spencer interview process are One-on-one Round.
How to prepare for Marks & Spencer Customer Service Assistant interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Marks & Spencer. The most common topics and skills that interviewers at Marks & Spencer expect are Customer Service, Sales, Retail Sales, Customer Handling and Salesforce.

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Marks & Spencer Customer Service Assistant Salary
based on 112 salaries
₹2.5 L/yr - ₹4.5 L/yr
13% more than the average Customer Service Assistant Salary in India
View more details

Marks & Spencer Customer Service Assistant Reviews and Ratings

based on 24 reviews

3.6/5

Rating in categories

3.8

Skill development

3.5

Work-life balance

3.9

Salary

3.9

Job security

3.6

Company culture

2.4

Promotions

3.3

Work satisfaction

Explore 24 Reviews and Ratings
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