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Marks & Spencer Customer Service Associate Interview Questions and Answers
Marks & Spencer Customer Service Associate Interview Experiences
5 interviews found
Selected
I applied via Approached by Company and was interviewed before Apr 2021. There were 5 interview rounds.
How will you work on sales?
Asking questions about how to attend different types of customers, should know completely details of KPI in retail industry nn
(2 Questions)
- Q1. Questions on retail KPI
- Q2. Questions on daily basis works
(2 Questions)
- Q1. How much salary you are expecting?
- Q2. When to be starting joining process will be good for you?
- Ans.
I am available to start the joining process immediately.
I am ready to start as soon as possible
I can begin within the next week
I am flexible with the start date
Neyaz khan
Selected
I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself and why you want to join retail
What are your weaknesses and strong points and Can you stand 8 hours on floor and How you will help the company in terms of salea and how will you face aggressive people there will be different types of customers how you will handle them etc
Interview Preparation Tips
Selected
I applied via Naukri.com
Majority questions regarding quants grammar logical reasoning.
(1 Question)
- Q1. Do you know about VM ?
- Ans.
Yes, VM stands for Virtual Machine.
VM refers to a software emulation of a physical computer.
It allows multiple operating systems to run on a single physical machine.
VMs are commonly used in cloud computing and server virtualization.
Examples of popular VM software include VMware, VirtualBox, and Hyper-V.
Skills evaluated in this interview
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What you now about Mark's and Spencers. Your introduction. Tell about KPI's
- Ans.
Marks & Spencer is a well-known British retailer offering a wide range of products including clothing, home goods, and food.
Marks & Spencer is a popular retail chain in the UK.
It was founded in 1884 and has a long history in the industry.
They offer a diverse range of products including clothing, home goods, and food.
The company is known for its high-quality products and customer service.
Marks & Spencer has a strong pre...
- Q2. About you experience Talk about your skill Talk about what you can do how you can give good service to customers
(1 Question)
- Q1. All documents process Round with store manager and assistant manager.
Interview Preparation Tips
Marks & Spencer interview questions for designations
Interview Questionnaire
3 Questions
- Q1. Introduction, what is a reatil & what is a service
- Ans.
Retail is the sale of goods to consumers, while service is the provision of assistance or advice to customers.
Retail involves selling physical products in a store or online
Service involves providing assistance or advice to customers, such as in a call center or at a help desk
Retail and service often go hand in hand, as customers may need assistance with their purchases
Examples of retail include clothing stores, grocery...
- Q2. I am Lalita Sharma. I am form Noida. I am doing BA secnd year ugnou.
- Q3. The saleing of good to the public in shop.
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Customer Service Associate Interview Questions & Answers
Reliance Retail
Anonymous
posted on 24 Sep 2024
Selected
(2 Questions)
- Q1. Introduced your self confidently
- Q2. Share experience or what are you going to do
- Ans.
I will share my experience in handling customer inquiries and resolving issues effectively.
Provide examples of previous customer service roles and how you successfully resolved customer issues
Explain your approach to handling difficult customers and turning a negative experience into a positive one
Discuss any training or certifications you have related to customer service
Selected
I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.
Aptitude and english
Simulation about chats and situational questions
(1 Question)
- Q1. Everything about experiences and situations
(1 Question)
- Q1. Personal Life and about the company
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Reliance Trends
Anonymous
posted on 26 Dec 2022
I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Sales skills. VM merchandise. Team leading .BH work
- Q2. Costumer service associate
- Q3. Team leading and floor management
- Q4. Customer handling anything ECU to sop
- Q5. Weak end staff management
Interview Preparation Tips
I am working now Reliance Trend Bhadrak Pepe jeans brand
+3yer working experience
+1yer experience in men's casual wear (Pepe jeans) brand Bhadak
+1yer experience Reliance Trend Bhadrak
+1yer experience in western wear (lee Cooper) brand bhuneshwar
Customer Service Associate Interview Questions & Answers
Reliance Retail
Anonymous
posted on 18 Jan 2023
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell us about your self Tell us about your previous work experience
- Ans.
I have experience in customer service and can handle various customer inquiries and complaints.
Worked as a Customer Service Representative at XYZ Company for 2 years
Handled customer inquiries via phone, email, and live chat
Resolved customer complaints and ensured customer satisfaction
Assisted in processing orders and providing product information
Received positive feedback from customers for excellent service
- Q2. Tell us your strength and weakness
- Ans.
My strength is my ability to empathize with customers and provide excellent service. My weakness is that I can sometimes be too detail-oriented.
Strength: Empathy and excellent customer service
Weakness: Being too detail-oriented
Strength: Ability to understand customer needs
Weakness: Difficulty in saying 'no' to customers
Strength: Effective communication skills
Weakness: Impatience with repetitive tasks
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Reliance Trends
Anonymous
posted on 1 Apr 2024
Selected
I was interviewed before Apr 2023.
(1 Question)
- Q1. Sales and marketing
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Marks & Spencer Customer Service Associate Reviews and Ratings
based on 80 reviews
Rating in categories
|
Section Manager
263
salaries
|  ₹3.3 L/yr - ₹6 L/yr |
|
Customer Service Associate
237
salaries
| ₹2.5 L/yr - ₹4 L/yr |
|
Visual Merchandiser
175
salaries
| ₹3.2 L/yr - ₹6.2 L/yr |
|
Store Manager
140
salaries
| ₹6.5 L/yr - ₹17.4 L/yr |
|
Customer Service Assistant
110
salaries
| ₹2.5 L/yr - ₹4.5 L/yr |
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