Marks & Spencer Customer Service Associate Interview Questions and Answers

Q1. Prepare a control review questionnaire
Ans. Add your answer based on scenario given and your knowledge
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Q1. Normal behaviour questions
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Q2. Based on your experience you should answer
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Q1. Expand Cross Sale
Ans. 
Expanding cross sale involves identifying opportunities to sell additional products or services to existing customers.
• Analyze customer data to identify potential cross sale opportunities

• Train sales team on cross selling techniques

• Create targeted marketing campaigns to promote cross sale products

• Offer bundle deals or discounts for purchasing multiple products

• Follow up with customers post-sale to suggest complementary pr
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Q2. Steps Of making business growth
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Business growth involves strategic planning and implementation of various steps to increase revenue and expand market presence.
• Conduct market research to identify opportunities for growth

• Develop a comprehensive business plan outlining goals and strategies

• Invest in marketing and advertising to reach new customers

• Expand product or service offerings to meet customer needs

• Build strong relationships with customers and partn
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Q3. How to handle team
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Handling a team involves effective communication, delegation, motivation, and conflict resolution.
• Establish clear goals and expectations for the team.

• Communicate openly and regularly with team members.

• Delegate tasks based on team members' strengths and skills.

• Provide feedback and recognition to motivate team members.

• Address conflicts promptly and constructively.

• Lead by example and foster a positive team culture.

• Encoura...read more
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Q4. How to corporate with customer
Ans. 
To corporate with customers, it is important to listen actively, communicate effectively, build trust, and provide excellent service.
• Listen actively to understand customer needs and concerns

• Communicate effectively by being clear, concise, and responsive

• Build trust by being honest, reliable, and following through on commitments

• Provide excellent service by going above and beyond to meet customer expectations
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Q5. Expand Kpi's Of retail
Ans. 
Key Performance Indicators (KPIs) in retail are metrics used to evaluate the success of a retail business.
• Sales revenue

• Customer satisfaction

• Inventory turnover rate

• Average transaction value

• Conversion rate

• Foot traffic

• Gross margin

• Return on investment (ROI)
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Performance of handling And Then Progress

Q1. Tell me something about you self
Ans. Where do you see your self after 5 year
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Q2. Why do you want to leave your job
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Q3. How was your last job experience
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Q4. Why do you want to work with us
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Topic was retail marketing

Q1. Why Zara and its
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Q2. Where do you see your self
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