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Marks & Spencer

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Marks & Spencer Customer Service Associate Interview Questions and Answers

Updated 7 Apr 2025

Marks & Spencer Customer Service Associate Interview Experiences

6 interviews found

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 7 Apr 2025

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I appeared for an interview in Oct 2024, where I was asked the following questions.

Q1. Sales questions, previous company experience in terms of sale (kpi)

Add your answer

Q2. How to upsell, cross sell, and they give you a situation to solve

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Know your personal Sale of previous company, upt, atv, Be confident

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 2 Apr 2022

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Apr 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Group Discussion

How will you work on sales?

Round 3 - Case Study

Asking questions about how to attend different types of customers, should know completely details of KPI in retail industry nn

Round 4 - HR

(2 Questions)

Q1. Questions on retail KPI

Add your answer

Q2. Questions on daily basis works

Add your answer

Round 5 - One-on-one

(2 Questions)

Q1. How much salary you are expecting?

Add your answer

Q2. When to be starting joining process will be good for you?

Ans.

I am available to start the joining process immediately.

I am ready to start as soon as possible
I can begin within the next week
I am flexible with the start date

Answered by AI

Add your answer

Customer Service Associate Interview Questions & Answers

Neyaz khan

posted on 9 Dec 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(1 Question)

Q1. Tell me about yourself and why you want to join retail

Add your answer

Round 3 - Group Discussion

What are your weaknesses and strong points and Can you stand 8 hours on floor and How you will help the company in terms of salea and how will you face aggressive people there will be different types of customers how you will handle them etc

Interview Preparation Tips

Interview preparation tips for other job seekers - company is very good , company policies are very good, you will get your sallery before 2 days of month end and each and everyone in store is very helpful they will teach you everything if you are new in retail

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 22 Nov 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

4-6 weeks

Result

Selected

I applied via Naukri.com

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - Aptitude Test

Majority questions regarding quants grammar logical reasoning.

Round 3 - One-on-one

(1 Question)

Q1. Do you know about VM ?

Ans.

Yes, VM stands for Virtual Machine.

VM refers to a software emulation of a physical computer.
It allows multiple operating systems to run on a single physical machine.
VMs are commonly used in cloud computing and server virtualization.
Examples of popular VM software include VMware, VirtualBox, and Hyper-V.

Answered by AI

Add your answer

Skills evaluated in this interview

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 18 Jan 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. What you now about Mark's and Spencers. Your introduction. Tell about KPI's

Ans.

Marks & Spencer is a well-known British retailer offering a wide range of products including clothing, home goods, and food.

Marks & Spencer is a popular retail chain in the UK.
It was founded in 1884 and has a long history in the industry.
They offer a diverse range of products including clothing, home goods, and food.
The company is known for its high-quality products and customer service.
Marks & Spencer has a strong pre...

Answered by AI

View 1 more answer

Q2. About you experience Talk about your skill Talk about what you can do how you can give good service to customers

Add your answer

Round 3 - HR

(1 Question)

Q1. All documents process Round with store manager and assistant manager.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to talk in English so that it will make good impact on interviewer. Before giving interview please study on few information about the company and mostly don't tell them as per the resume tell that what you can do how much you are capable and how you make them proud by your work and skills. Tell about your skills and experience and tell them that you like to take new challenges so it will be effective. Thank you 😊

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 19 Feb 2020

Interview Questionnaire

3 Questions

Q1. Introduction, what is a reatil & what is a service

Ans.

Retail is the sale of goods to consumers, while service is the provision of assistance or advice to customers.

Retail involves selling physical products in a store or online
Service involves providing assistance or advice to customers, such as in a call center or at a help desk
Retail and service often go hand in hand, as customers may need assistance with their purchases
Examples of retail include clothing stores, grocery...

Answered by AI

Add your answer

Q2. I am Lalita Sharma. I am form Noida. I am doing BA secnd year ugnou.

Add your answer

Q3. The saleing of good to the public in shop.

Add your answer

Top trending discussions

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Interview Tips & Stories

mrstorm

works at

Wipro

90 days notice period

"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"

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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Reliance Retail

Anonymous

posted on 4 Mar 2022

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Online

(1 Question)

Q1. What about you somthing

View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't talk long short time our best points says ex name learning work experience

Customer Service Associate Interview Questions & Answers

Reliance Trends

Anonymous

posted on 26 Dec 2022

I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(5 Questions)

Q1. Sales skills. VM merchandise. Team leading .BH work

Add your answer

Q2. Costumer service associate

Add your answer

Q3. Team leading and floor management

Add your answer

Q4. Customer handling anything ECU to sop

Add your answer

Q5. Weak end staff management

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Om prakash Nayak
I am working now Reliance Trend Bhadrak Pepe jeans brand
+3yer working experience
+1yer experience in men's casual wear (Pepe jeans) brand Bhadak
+1yer experience Reliance Trend Bhadrak
+1yer experience in western wear (lee Cooper) brand bhuneshwar

Customer Service Associate Interview Questions & Answers

Reliance Trends

Anonymous

posted on 1 Apr 2024

Interview experience

Average

Difficulty level

Process Duration

Result

Selected

I appeared for an interview before Apr 2023.

Round 1 - One-on-one

(1 Question)

Q1. Sales and marketing

Add your answer

Customer Service Associate Interview Questions & Answers

Target

Anonymous

posted on 25 Apr 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Result

Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - Aptitude Test

Aptitude and english

Round 2 - Aptitude Test

Simulation about chats and situational questions

Round 3 - One-on-one

(1 Question)

Q1. Everything about experiences and situations

Add your answer

Round 4 - HR

(1 Question)

Q1. Personal Life and about the company

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in your skills

Marks & Spencer Interview FAQs

How many rounds are there in Marks & Spencer Customer Service Associate interview?

Marks & Spencer interview process usually has 3 rounds. The most common rounds in the Marks & Spencer interview process are Resume Shortlist, HR and One-on-one Round.

How to prepare for Marks & Spencer Customer Service Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Marks & Spencer. The most common topics and skills that interviewers at Marks & Spencer expect are Customer Service, Sales, Cashier Activities, Commercial Management and Customer Handling.

What are the top questions asked in Marks & Spencer Customer Service Associate interview?

Some of the top questions asked at the Marks & Spencer Customer Service Associate interview -

Introduction, what is a reatil & what is a servi...read more
When to be starting joining process will be good for y...read more
Do you know about V...read more

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Marks & Spencer Customer Service Associate Salary

based on 234 salaries

₹2.5 L/yr - ₹4 L/yr

9% more than the average Customer Service Associate Salary in India

View more details

Marks & Spencer Salaries in India

Section Manager 283 salaries	₹3.3 L/yr - ₹6 L/yr
Customer Service Associate 234 salaries	₹2.5 L/yr - ₹4 L/yr
Visual Merchandiser 165 salaries	₹3.2 L/yr - ₹6.7 L/yr
Store Manager 141 salaries	₹6.5 L/yr - ₹16 L/yr
Customer Service Assistant 109 salaries	₹2.5 L/yr - ₹3.8 L/yr