Marks & Spencer Store Manager Interview Questions and Answers

To address the issue of declining EBITA and store conversion, focus on improving basic operations and key performance indicators (KPIs).

• Ensure basic operations are running smoothly

• Identify and address any issues affecting store conversion

• Improve IPCm (Items Per Customer) and ATS (Average Transaction Size)

• Prioritize staff training and development

• Motivate and engage the team to enhance performance

• Implement strategies to ...read more

P&L stands for Profit and Loss. It consists of revenue, cost of goods sold, gross profit, operating expenses, and net profit.

• Revenue: the income generated from sales

• Cost of goods sold: the cost of producing or purchasing the products sold

• Gross profit: revenue minus cost of goods sold

• Operating expenses: expenses incurred in running the business

• Net profit: gross profit minus operating expenses

• Example: A store's revenue i...read more

Dump & Shrink can be controlled by implementing proper inventory management techniques.

• Regularly monitor inventory levels and adjust ordering accordingly

• Implement a first-in, first-out (FIFO) system to prevent expired products

• Train employees on proper inventory handling and storage techniques

• Conduct regular inventory audits to identify and address any issues

• Analyze sales data to forecast demand and adjust inventory lev