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Marks & Spencer
4.0
based on 756 Reviews
Video summary
Company Overview
Company Locations
Working at Marks & Spencer
Company Summary
Marks & Spencer is a prominent UK retailer known for high-quality fashion, food, and homeware, continually innovating to enhance customer satisfaction across its extensive network.
Overall Rating
4.0/5
based on 756 reviews
On-Par with
industry average
Highly rated for
Job security, Company culture, Work-life balance
Work Policy
Work from office
78% employees reported
Rotational Shift
48% employees reported
Flexible timing
68% employees reported
No travel
50% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
82 employees reported
Health insurance
82 employees reported
Cafeteria
30 employees reported
Professional degree assistance
17 employees reported
View all benefits
About Marks & Spencer
Founded in1884 (141 yrs old)
India Employee Count1k-5k
Global Employee Count50k-1 Lakh
HeadquartersLondon, UnitedKingdom
Office Locations
--
Websitemarksandspencer.com
Primary Industry
Other Industries
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View in video summary
Marks & Spencer offers high quality fashion, award-winning food and stylish homeware. Founded more than a century ago and with 1463 stores across 57 countries, today we are one of the UK’s leading retailers. We understand the importance of Inspiration, being In Touch, Integrity & Innovation and live by these values in everything that we do. Through constant innovation, we make our products and tailor the shopping experience to delight our customers around the world.
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Marks & Spencer Ratings
based on 756 reviews
Overall Rating
4.0/5
How AmbitionBox ratings work?
5
479
4
143
3
57
2
21
1
56
Category Ratings
4.2
Job security
4.0
Company culture
3.9
Work-life balance
3.9
Skill development
3.8
Salary
3.8
Work satisfaction
3.5
Promotions
Marks & Spencer is rated 4.0 out of 5 stars on AmbitionBox, based on 756 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Marks & Spencer
based on 700 reviews
4.0
Rated by 216 Women
Rated 4.2 for Job security and 3.9 for Work-life balance
4.1
Rated by 484 Men
Rated 4.2 for Job security and 4.0 for Company culture
Work Policy at Marks & Spencer
based on 62 reviews in last 6 months
Work from office
78%
Hybrid
21%
Permanent work from home
1%
Marks & Spencer Reviews
Top mentions in Marks & Spencer Reviews
+ 5 more
Sopra Steria
Rated 
4 for Job Security by our employees on AmbitionBox
4 for Job Security by our employees on AmbitionBoxSecure your future with a company that values your job stability.
Compare Marks & Spencer with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 4.0/5 based on 756 reviews | 3.8/5 based on 321 reviews | 3.9/5 based on 678 reviews | 3.0/5 based on 178 reviews |
Highly Rated for | Job security Company culture Skill development | Job security Skill development | Work-life balance Job security Company culture |  No highly rated category |
Critically Rated for |  No critically rated category | Work satisfaction | Promotions | Work-life balance Work satisfaction Job security |
Primary Work Policy | Work from office 78% employees reported | Work from office 89% employees reported | Work from office 68% employees reported | Work from office 100% employees reported |
Rating by Women Employees | 4.0 Good rated by 216 women | 3.7 Good rated by 74 women | 3.8 Good rated by 211 women | 2.9 Poor rated by 58 women |
Rating by Men Employees | 4.1 Good rated by 484 men | 3.8 Good rated by 221 men | 3.9 Good rated by 423 men | 3.2 Average rated by 111 men |
Job security | 4.2 Good | 3.9 Good | 3.9 Good | 2.8 Poor |
View more
Marks & Spencer Salaries
Marks & Spencer salaries have received with an average score of 3.8 out of 5 by 756 employees.
Section Manager
(288 salaries)
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₹3.3 L/yr - ₹6 L/yr
Customer Service Associate
(229 salaries)
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₹2.6 L/yr - ₹4 L/yr
Visual Merchandiser
(174 salaries)
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₹3.2 L/yr - ₹6.5 L/yr
Store Manager
(137 salaries)
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₹6.5 L/yr - ₹16 L/yr
Customer Service Assistant
(112 salaries)
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₹2.5 L/yr - ₹4.5 L/yr
Department Manager
(87 salaries)
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₹3.6 L/yr - ₹5.8 L/yr
Customer Service Executive
(60 salaries)
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₹2.5 L/yr - ₹4 L/yr
Fashion Stylist
(49 salaries)
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₹4 L/yr - ₹6.5 L/yr
Retail Store Manager
(46 salaries)
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₹6.5 L/yr - ₹16 L/yr
Sales Advisor
(42 salaries)
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₹2.4 L/yr - ₹4.1 L/yr
Marks & Spencer Interview Questions
Interview questions by designation
Top Marks & Spencer interview questions and answers
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Marks & Spencer Jobs
Popular Designations Marks & Spencer Hires for
Section Manager
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Customer Service Assistant
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Store Manager
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Visual Merchandiser
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US Recruiter
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fresher
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Manager
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Procurement Manager
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Assistant Manager Finance & Accounts
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Apprentice Trainee
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Marks & Spencer News
View all
M&S boss says UK retailers being ‘raided like a piggy bank’ over planned tax rises
- Marks & Spencer CEO urges UK government to delay or ease planned tax and recycling charges for the retail industry.
- Stuart Machin suggests phasing in changes to national insurance contributions over two years.
- He calls for a review of planned business rate changes that would burden retailers with large stores.
- Machin also wants a delay in recycling fees and deposit return scheme, citing poor planning and high cost.
Guardian | 9 Feb, 2025
Waitrose brings back free coffee for shoppers without need to buy anything
- Waitrose is bringing back free hot drinks for shoppers, even if they don't make a purchase.
- The offer is available to My Waitrose loyalty scheme members with reusable cups.
- Waitrose had previously removed the offer during the COVID-19 pandemic.
- The move is seen as a response to competition from Marks & Spencer, which has gained market share.
Guardian | 22 Jan, 2025
Former M&S boss says working from home is ‘not doing proper work’
- Former M&S boss Stuart Rose claims that working from home has resulted in a generation of people not doing proper work.
- Rose believes that working from home has harmed employee productivity and the country's wellbeing.
- The number of people working from home in the UK doubled between December 2019 and March 2022, but some companies are now urging employees to return to the office.
- Rose himself advocates for a return to the office while acknowledging the need for flexibility.
Guardian | 20 Jan, 2025
Big retail will cope – but Reeves’ NICs raid is too much, too soon for part-timers | Nils Pratley
- If one looked solely at this week’s trading reports from the world of big retail – the likes of Marks & Spencer, Next and Tesco – you might wonder why Rachel Reeves’ increase in employers’ national insurance contributions (NICs) has caused such a fuss.
- The problem with that semi-cheerful view, though, is that it misses critical nuances. Most obviously, M&S, Next and Tesco are not typical. Smaller retailers don’t have the same resources to invest in automation.
- Second, the controversial change in employee NICs update was not the increase in the rate from 13.8% to 15% from April. It was the lowering of the earnings threshold at which the tax applies from £9,100 a year to £5,000.
- To repeat: the reliably profitable big retailers can adapt to almost any climate, and will do so again. But the size and pace of the NICs changes, given the likely impact on part-time workers, looks a mistake.
Guardian | 10 Jan, 2025
M&S reports strong festive sales but says UK firms will take hit from tax rises
- Marks & Spencer reports strong festive sales with 8.9% growth in food sales, becoming top-performing grocer over Christmas.
- Clothing, home, and beauty product sales grew by 1.9%.
- M&S faces higher costs from tax increases announced in the government's budget, impacting businesses in the UK.
- Greggs, the UK's largest bakery chain, reports total sales rise of 11.3% in 2021.
Guardian | 9 Jan, 2025
UK food price inflation hits 3.7%, the highest level since March
- Food price inflation in the UK reached 3.7%, the highest level since March.
- Supermarket sales increased by 2.1% in the four weeks to 29 December, partially driven by the rise in food prices.
- Confectionery, skincare, and juices led the increase in inflation, resulting in record-high spending on festive groceries.
- Tesco, Sainsbury's, Lidl, and Marks & Spencer experienced sales growth, while Asda saw a decline in sales.
Guardian | 7 Jan, 2025
Call for greener planning rules after M&S London redevelopment given go-ahead
- Campaigners are calling for planning rules to consider the environmental implications of demolishing buildings.
- Embodied emissions from demolition and construction contribute more CO2 than aviation and shipping combined.
- Save Britain's Heritage emphasizes the reuse of historic buildings to address the climate crisis.
- M&S given government approval to demolish and rebuild its Marble Arch store on London's Oxford Street.
Guardian | 6 Dec, 2024
M&S given green light by Angela Rayner to demolish Oxford Street store
- Marks & Spencer has been given approval to demolish its Oxford Street store by housing secretary Angela Rayner.
- The retailer plans to rebuild the store as a nine-storey building housing retail space, cafe, gym, and office.
- The building, named Orchard House, was constructed in the late 1920s and has faced opposition from heritage and sustainability experts.
- After a three-year planning battle, the decision to approve the demolition and reconstruction has finally been made.
Guardian | 6 Dec, 2024
Marks & Spencer gets go-ahead for Oxford Street flagship store demolition
- Marks & Spencer's redevelopment plan for its Oxford Street flagship store has been approved by UK housing secretary Angela Rayner.
- The existing art deco store will be demolished and replaced with a new building designed by Pilbrow & Partners.
- The project has faced controversy over concerns about embodied carbon and retrofitting.
- The new building aims to be sustainable, using less energy and reusing materials.
Dezeen | 6 Dec, 2024
Retailers deserve a break – but they shouldn’t look to the chancellor for one
- Retailers, including major players like Tesco, Sainsbury’s, Next, Marks & Spencer, and Primark, express concerns over budget measures that will increase industry costs by £7bn next year.
- Chancellor's suggestion to absorb the rise in employer national insurance contributions (NICs) through lower profits or lower wage growth rejected by retailers.
- Retailers' requests for rephasing of lower earnings threshold for employer NICs, deferring packaging levy, and bringing forward changes to business rates likely to be denied.
- Retailers argue that the £7bn increase will lead to job losses, reduced investment, and higher prices in shops.
Guardian | 20 Nov, 2024
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Marks & Spencer FAQs
When was Marks & Spencer founded?
Marks & Spencer was founded in 1884. The company has been operating for 141 years primarily in the Retail sector.
Where is the Marks & Spencer headquarters located?
Marks & Spencer is headquartered in London.
How many employees does Marks & Spencer have in India?
Marks & Spencer currently has more than 1,300+ employees in India. Merchandising, Retail & eCommerce department appears to have the highest employee count in Marks & Spencer based on the number of reviews submitted on AmbitionBox.
Does Marks & Spencer have good work-life balance?
Marks & Spencer has a Work-Life Balance Rating of 3.9 out of 5 based on 700+ employee reviews on AmbitionBox. 82% employees rated Marks & Spencer 4 or above, while 18% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Marks & Spencer work-life balance reviews for more details
Is Marks & Spencer good for career growth?
Career growth at Marks & Spencer is rated fairly well, with a promotions and appraisal rating of 3.5. 82% employees rated Marks & Spencer 4 or above, while 18% employees rated it 3 or below on promotions/appraisal. Though the sentiment is mixed for career growth, majority employees have rated it positively. We recommend reading Marks & Spencer promotions/appraisals reviews for more detailed insights.
What are the pros of working in Marks & Spencer?
Working at Marks & Spencer offers several advantages that make it an appealing place for employees. The company is highly rated for job security, company culture and skill development, based on 700+ employee reviews on AmbitionBox.
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