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Marks & Spencer Sales Advisor Interview Questions and Answers

Updated 24 Sep 2022

Marks & Spencer Sales Advisor Interview Experiences

1 interview found

Sales Advisor Interview Questions & Answers

user image Anonymous

posted on 24 Sep 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about your self?
  • Q2. What do you know about reatil?
  • Ans. 

    Retail refers to the sale of goods or services from a business to a consumer for personal use.

    • Retail involves selling products directly to customers

    • It includes both brick-and-mortar stores and online shopping

    • Retailers must manage inventory, pricing, and customer service

    • Examples of retailers include Walmart, Amazon, and Macy's

  • Answered by AI
  • Q3. Why do you want to join in M&S?
  • Q4. What is your salary expectation?
  • Q5. When can expect you to join?

Interview Preparation Tips

Interview preparation tips for other job seekers - Have strong communication and be confident .Have some knowledge about Retail of basics.

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. About your self, waht you have done in ur last job role, achievement

Store Manager Interview Questions & Answers

H&M user image Shubham Bhat

posted on 25 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair

Round 1 - One-on-one 

(2 Questions)

  • Q1. How are u
  • Q2. What is ur qualification
Round 2 - Aptitude Test 

Not know tge details

Interview Preparation Tips

Interview preparation tips for other job seekers - Nooe
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

How to improve store management

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Process of interview
Round 2 - Case Study 

How will handle a team and conflicts

Round 3 - One-on-one 

(2 Questions)

  • Q1. What are the challenges in reatail career?
  • Q2. How do you calculate P&L?
  • Ans. 

    P&L is calculated by subtracting total expenses from total revenue to determine the profit or loss of a business.

    • Calculate total revenue by adding up all sales and other income.

    • Calculate total expenses by adding up all costs such as rent, salaries, and supplies.

    • Subtract total expenses from total revenue to get the profit or loss.

    • Formula: Profit/Loss = Total Revenue - Total Expenses

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    Experienced retail professional with 10+ years in store management. Skilled in team leadership, sales strategies, and customer service.

    • 10+ years of experience in store management

    • Strong leadership skills

    • Proven track record in implementing successful sales strategies

    • Focused on delivering exceptional customer service

  • Answered by AI
  • Q2. Retail metrics and inventory metrics
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Ans. 

    Experienced retail professional with 10+ years in store management. Skilled in team leadership, sales strategies, and customer service.

    • 10+ years of experience in store management

    • Strong leadership skills

    • Proven track record in implementing successful sales strategies

    • Focused on delivering exceptional customer service

    • Ability to motivate and develop team members

  • Answered by AI
  • Q2. Challenges in retail
  • Ans. 

    Challenges in retail include competition, changing consumer preferences, inventory management, and employee turnover.

    • Competition from online retailers impacting foot traffic

    • Adapting to changing consumer preferences and trends

    • Effective inventory management to avoid overstock or stockouts

    • High employee turnover leading to training costs and inconsistency in customer service

  • Answered by AI
  • Q3. How you handle the conflict
  • Ans. 

    I handle conflict by addressing the issue calmly, listening to all parties involved, finding a solution that benefits everyone, and following up to ensure resolution.

    • Remain calm and composed during conflicts

    • Listen to all parties involved to understand their perspectives

    • Find a solution that addresses the concerns of all parties

    • Follow up to ensure the conflict is resolved and prevent future issues

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself.
  • Q2. What is current business trends.
  • Ans. 

    Current business trends include digital transformation, remote work, sustainability, and e-commerce growth.

    • Digital transformation is a key trend, with businesses adopting new technologies to improve operations and customer experience.

    • Remote work is becoming more common, with many companies offering flexible work arrangements.

    • Sustainability is a growing focus, with businesses implementing eco-friendly practices and prod...

  • Answered by AI
Round 3 - Technical 

(4 Questions)

  • Q1. Daily work schedule
  • Ans. 

    As a Store Manager, my daily work schedule typically involves overseeing store operations, managing staff, handling customer inquiries, and ensuring sales targets are met.

    • Creating and implementing daily work schedules for staff

    • Monitoring inventory levels and ordering stock as needed

    • Handling customer complaints and resolving issues

    • Conducting staff meetings and training sessions

    • Analyzing sales data and setting targets fo

  • Answered by AI
  • Q2. Current business strategy, how we plan for the month, business review, concall discussion.
  • Q3. Current package and expected package
  • Q4. How you can make differences?
  • Ans. 

    I can make differences by implementing effective strategies, motivating my team, and providing excellent customer service.

    • Implementing effective strategies to increase sales and improve store operations

    • Motivating and training team members to perform at their best

    • Providing excellent customer service to ensure customer satisfaction and loyalty

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready with the current business scenario, Be responsive.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How to manage the store,how to increase sale , What you think about ucb, what is the KRA,how to manage staff nd control srinkeg
  • Ans. 

    To manage the store effectively, I would focus on increasing sales through strategic marketing and promotions, implementing key performance indicators (KPIs) to track progress, and managing staff and inventory efficiently.

    • Develop and execute a marketing plan to attract new customers and retain existing ones

    • Analyze sales data to identify trends and adjust inventory accordingly

    • Implement KPIs such as sales per square foot...

  • Answered by AI
  • Q2. ,how to increase sale ,
  • Ans. 

    To increase sales, focus on improving customer experience, offering promotions, and expanding product range.

    • Improve customer experience by training staff to be friendly and knowledgeable

    • Offer promotions such as buy-one-get-one-free or discounts on bulk purchases

    • Expand product range to cater to different customer needs and preferences

    • Utilize social media and email marketing to reach out to potential customers

    • Analyze sal...

  • Answered by AI
  • Q3. What you think about ucb, what is the KRA
  • Q4. ,how to manage staff nd control srinkeg
  • Ans. 

    To manage staff and control shrinkage, I would implement effective training programs, establish clear policies and procedures, and regularly monitor inventory levels.

    • Implement effective training programs to ensure staff are knowledgeable about inventory management and loss prevention techniques

    • Establish clear policies and procedures for handling inventory and cash transactions

    • Regularly monitor inventory levels to ident...

  • Answered by AI
  • Q5. How many years experience in this line

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn nd experience makes you perfect
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is the difference between sales and services ?
  • Ans. 

    Sales refers to the process of selling products or services to customers, while services involve providing assistance or support to customers after the sale.

    • Sales focus on generating revenue by selling products or services.

    • Services involve providing assistance, support, or maintenance to customers.

    • Sales are transactional and involve the exchange of goods or services for money.

    • Services are often ongoing and may include ...

  • Answered by AI
  • Q2. What is your K.P.I story and how you improve that?
  • Q3. Do you work well in busy environment?
  • Q4. What are you doing if coustomer going wrong and talk to you in wrong way?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be prepared for your walk-in interview. Take some experience from your seniors talk about that and always learn well listen well ,well dressed up , and we'll grooming and talking well also. Best of luck
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic intro/ experience in retail
  • Q2. Sop /kpi/ expecting salry

Marks & Spencer Interview FAQs

How many rounds are there in Marks & Spencer Sales Advisor interview?
Marks & Spencer interview process usually has 2 rounds. The most common rounds in the Marks & Spencer interview process are Resume Shortlist and One-on-one Round.

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Marks & Spencer Sales Advisor Salary
based on 42 salaries
₹2.4 L/yr - ₹4.1 L/yr
At par with the average Sales Advisor Salary in India
View more details

Marks & Spencer Sales Advisor Reviews and Ratings

based on 27 reviews

4.9/5

Rating in categories

4.8

Skill development

4.8

Work-life balance

4.8

Salary

4.8

Job security

4.8

Company culture

4.4

Promotions

4.7

Work satisfaction

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