Marks & Spencer Sales Advisor Interview Questions and Answers

Q1. How are u
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Q2. What is ur qualification
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How to improve store management

Q1. Introduce yourself
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Q2. Process of interview
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How will handle a team and conflicts

Q1. What are the challenges in reatail career?
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Q2. How do you calculate P&L?
Ans. 
P&L is calculated by subtracting total expenses from total revenue to determine the profit or loss of a business.
• Calculate total revenue by adding up all sales and other income.

• Calculate total expenses by adding up all costs such as rent, salaries, and supplies.

• Subtract total expenses from total revenue to get the profit or loss.

• Formula: Profit/Loss = Total Revenue - Total Expenses
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Q1. Introduce yourself
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Experienced retail professional with 10+ years in store management. Skilled in team leadership, sales strategies, and customer service.
• 10+ years of experience in store management

• Strong leadership skills

• Proven track record in implementing successful sales strategies

• Focused on delivering exceptional customer service
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Q2. Retail metrics and inventory metrics
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Q1. Introduce yourself
Ans. 
Experienced retail professional with 10+ years in store management. Skilled in team leadership, sales strategies, and customer service.
• 10+ years of experience in store management

• Strong leadership skills

• Proven track record in implementing successful sales strategies

• Focused on delivering exceptional customer service

• Ability to motivate and develop team members
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Q2. Challenges in retail
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Challenges in retail include competition, changing consumer preferences, inventory management, and employee turnover.
• Competition from online retailers impacting foot traffic

• Adapting to changing consumer preferences and trends

• Effective inventory management to avoid overstock or stockouts

• High employee turnover leading to training costs and inconsistency in customer service
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Q3. How you handle the conflict
Ans. 
I handle conflict by addressing the issue calmly, listening to all parties involved, finding a solution that benefits everyone, and following up to ensure resolution.
• Remain calm and composed during conflicts

• Listen to all parties involved to understand their perspectives

• Find a solution that addresses the concerns of all parties

• Follow up to ensure the conflict is resolved and prevent future issues
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Q1. About yourself.
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Q2. What is current business trends.
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Current business trends include digital transformation, remote work, sustainability, and e-commerce growth.
• Digital transformation is a key trend, with businesses adopting new technologies to improve operations and customer experience.

• Remote work is becoming more common, with many companies offering flexible work arrangements.

• Sustainability is a growing focus, with businesses implementing eco-friendly practices and prod...read more
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Q1. Daily work schedule
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As a Store Manager, my daily work schedule typically involves overseeing store operations, managing staff, handling customer inquiries, and ensuring sales targets are met.
• Creating and implementing daily work schedules for staff

• Monitoring inventory levels and ordering stock as needed

• Handling customer complaints and resolving issues

• Conducting staff meetings and training sessions

• Analyzing sales data and setting targets fo
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Q2. Current business strategy, how we plan for the month, business review, concall discussion.
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Q3. Current package and expected package
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Q4. How you can make differences?
Ans. 
I can make differences by implementing effective strategies, motivating my team, and providing excellent customer service.
• Implementing effective strategies to increase sales and improve store operations

• Motivating and training team members to perform at their best

• Providing excellent customer service to ensure customer satisfaction and loyalty
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Q1. How to manage the store,how to increase sale , What you think about ucb, what is the KRA,how to manage staff nd control srinkeg
Ans. 
To manage the store effectively, I would focus on increasing sales through strategic marketing and promotions, implementing key performance indicators (KPIs) to track progress, and managing staff and inventory efficiently.
• Develop and execute a marketing plan to attract new customers and retain existing ones

• Analyze sales data to identify trends and adjust inventory accordingly

• Implement KPIs such as sales per square foot...read more
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Q2. ,how to increase sale ,
Ans. 
To increase sales, focus on improving customer experience, offering promotions, and expanding product range.
• Improve customer experience by training staff to be friendly and knowledgeable

• Offer promotions such as buy-one-get-one-free or discounts on bulk purchases

• Expand product range to cater to different customer needs and preferences

• Utilize social media and email marketing to reach out to potential customers

• Analyze sal...read more
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Q3. What you think about ucb, what is the KRA
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Q4. ,how to manage staff nd control srinkeg
Ans. 
To manage staff and control shrinkage, I would implement effective training programs, establish clear policies and procedures, and regularly monitor inventory levels.
• Implement effective training programs to ensure staff are knowledgeable about inventory management and loss prevention techniques

• Establish clear policies and procedures for handling inventory and cash transactions

• Regularly monitor inventory levels to ident...read more
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Q5. How many years experience in this line
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Q1. What is the difference between sales and services ?
Ans. 
Sales refers to the process of selling products or services to customers, while services involve providing assistance or support to customers after the sale.
• Sales focus on generating revenue by selling products or services.

• Services involve providing assistance, support, or maintenance to customers.

• Sales are transactional and involve the exchange of goods or services for money.

• Services are often ongoing and may include ...read more
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Q2. What is your K.P.I story and how you improve that?
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Q3. Do you work well in busy environment?
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Q4. What are you doing if coustomer going wrong and talk to you in wrong way?
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Q1. Basic intro/ experience in retail
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Q2. Sop /kpi/ expecting salry
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