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I applied via Naukri.com and was interviewed in Jun 2023. There were 4 interview rounds.
I would handle an arrogant customer by listening to their concerns, empathizing with their frustration, and offering a solution to address the quality issue.
Listen attentively to the customer's complaint
Empathize with their frustration and acknowledge their concerns
Apologize for the inconvenience caused
Offer a solution to address the quality issue, such as a replacement or refund
Ensure clear communication and transpare...
I applied via Naukri.com
They will give one topic to discuss
Will give u a case study to solve the issue
I applied via Approached by Company and was interviewed in Oct 2022. There were 3 interview rounds.
All of the point which is relevant to BU Operations and Staff training.
I applied via Approached by Company and was interviewed before Nov 2022. There were 3 interview rounds.
Retail Matrix about the All KPI
Marks & Spencer interview questions for designations
I applied via Naukri.com and was interviewed in Mar 2020. There were 7 interview rounds.
Top trending discussions
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.
Basic general knowledge about Mathematics and general knowledge
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
It is the right choice if any one join this company and number one in competition
Some of the top questions asked at the Marks & Spencer Section Manager interview -
based on 5 interviews
1 Interview rounds
based on 92 reviews
Rating in categories
Customer Service Associate
235
salaries
| ₹2.5 L/yr - ₹4 L/yr |
Section Manager
231
salaries
| ₹3.3 L/yr - ₹6 L/yr |
Visual Merchandiser
165
salaries
| ₹3.2 L/yr - ₹6.7 L/yr |
Store Manager
140
salaries
| ₹7.2 L/yr - ₹18.6 L/yr |
Customer Service Assistant
115
salaries
| ₹2.5 L/yr - ₹3.8 L/yr |
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