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I applied via Naukri.com and was interviewed in Jun 2023. There were 4 interview rounds.
I would handle an arrogant customer by listening to their concerns, empathizing with their frustration, and offering a solution to address the quality issue.
Listen attentively to the customer's complaint
Empathize with their frustration and acknowledge their concerns
Apologize for the inconvenience caused
Offer a solution to address the quality issue, such as a replacement or refund
Ensure clear communication and transpare...
I applied via Naukri.com
They will give one topic to discuss
Will give u a case study to solve the issue
I applied via Approached by Company and was interviewed in Oct 2022. There were 3 interview rounds.
All of the point which is relevant to BU Operations and Staff training.
I applied via Approached by Company and was interviewed before Nov 2022. There were 3 interview rounds.
Retail Matrix about the All KPI
Marks & Spencer interview questions for designations
I applied via Naukri.com and was interviewed in Mar 2020. There were 7 interview rounds.
Top trending discussions
posted on 9 May 2024
KPIs are key performance indicators used to measure the success of a business or individual in achieving their goals.
Set clear and specific KPIs that align with overall goals and objectives
Regularly track and monitor progress towards KPIs
Use data and analytics to measure performance and make informed decisions
Adjust KPIs as needed to reflect changing priorities or circumstances
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
posted on 22 Nov 2022
I was interviewed before Nov 2021.
To sell insurance, I would focus on understanding the customer's needs and providing personalized solutions.
Listen to the customer's concerns and ask questions to understand their specific needs
Explain the benefits of the insurance policy and how it can address their concerns
Provide personalized solutions that fit their budget and coverage needs
Offer additional services or discounts to sweeten the deal
Follow up with th...
posted on 22 Jun 2022
Some of the top questions asked at the Marks & Spencer Section Manager interview -
based on 5 interviews
1 Interview rounds
based on 91 reviews
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