Reliance Trends Assistant Manager Interview Questions and Answers

Handling a difficult customer complaint about a product

• Listen to the customer's concerns and show empathy

• Apologize for the inconvenience and assure them that their issue will be resolved

• Offer a solution or compensation to make things right

• Follow up with the customer to ensure their satisfaction

• Document the complaint and steps taken to resolve it for future reference

KPI stands for Key Performance Indicators and KRA stands for Key Result Areas. They are used to measure and evaluate the success of an individual or team.

• KPIs are specific, measurable metrics that track performance towards organizational goals.

• KRAs are the main areas of responsibility for an individual or team, outlining what needs to be achieved.

• KPIs are often linked to KRAs to ensure alignment between individual perf...read more

SOP stands for Standard Operating Procedure, which is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

• SOPs are used to ensure consistency and quality in the performance of tasks.

• They outline the procedures, responsibilities, and expectations for employees.

• Examples of SOPs include guidelines for handling customer complaints, operating machinery, and conducting

The store selling space refers to the total area within the store where products are displayed and sold to customers.

• The selling space includes aisles, shelves, display racks, and checkout counters.

• It does not include areas like storage rooms, offices, or employee break rooms.

• Optimizing selling space can lead to increased sales and improved customer experience.

Implementing a new customer loyalty program to increase repeat business and attract new customers.

• Developing a customer loyalty program to reward repeat customers

• Implementing a referral program to attract new customers

• Analyzing customer data to personalize promotions and offers

• Training staff to provide excellent customer service to enhance customer experience