Reliance Trends Customer Service Associate Interview Questions and Answers

How to solve custemer problem in store

Q1. Tell me about yourself.
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Maths and general knowledge

Behaviour and confidence level is checked

Q1. In this Round they judge seriousness for job by offering less salary
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Q1. Can you provide a self-introduction?
Ans. 
Enthusiastic customer service professional with a passion for helping others and a strong background in communication and problem-solving.
• Background: I have over three years of experience in customer service roles, where I developed strong communication skills.

• Skills: Proficient in handling customer inquiries and resolving issues efficiently, as demonstrated in my previous role at XYZ Company.

• Approach: I believe in act...read more
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Q2. What are the internal KPIs, and how has your overall experience in the retail industry been?
Ans. 
Internal KPIs in retail include sales targets, customer satisfaction, and inventory turnover, reflecting my extensive experience in the industry.
• Sales Performance: Meeting or exceeding monthly sales targets, e.g., achieving 120% of the sales goal in Q2.

• Customer Satisfaction: Monitoring feedback scores, such as maintaining a 95% satisfaction rate through surveys.

• Inventory Turnover: Ensuring efficient stock management, e...read more
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Q1. About yourself basic question
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Q2. About family about education qualfcation
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