Reliance Trends Customer Service Associate Interview Questions and Answers

Maths and general knowledge

Behaviour and confidence level is checked

Q1. In this Round they judge seriousness for job by offering less salary
Add your answer

Q1. About yourself basic question
Add your answer
Q2. About family about education qualfcation
Add your answer

Q1. Can you provide a self-introduction?
Ans. 
Enthusiastic customer service professional with a passion for helping others and a strong background in communication and problem-solving.
• Background: I have over three years of experience in customer service roles, where I developed strong communication skills.

• Skills: Proficient in handling customer inquiries and resolving issues efficiently, as demonstrated in my previous role at XYZ Company.

• Approach: I believe in act...read more
Answered by AI
Add your answer
Q2. What are the internal KPIs, and how has your overall experience in the retail industry been?
Ans. 
Internal KPIs in retail include sales targets, customer satisfaction, and inventory turnover, reflecting my extensive experience in the industry.
• Sales Performance: Meeting or exceeding monthly sales targets, e.g., achieving 120% of the sales goal in Q2.

• Customer Satisfaction: Monitoring feedback scores, such as maintaining a 95% satisfaction rate through surveys.

• Inventory Turnover: Ensuring efficient stock management, e...read more
Answered by AI
Add your answer

Q1. Introduced your self confidently
Add your answer
Q2. Share experience or what are you going to do
Ans. 
I will share my experience in handling customer inquiries and resolving issues effectively.
• Provide examples of previous customer service roles and how you successfully resolved customer issues

• Explain your approach to handling difficult customers and turning a negative experience into a positive one

• Discuss any training or certifications you have related to customer service
Answered by AI
Add your answer

Q1. Tell us about your self Tell us about your previous work experience
Ans. 
I have experience in customer service and can handle various customer inquiries and complaints.
• Worked as a Customer Service Representative at XYZ Company for 2 years

• Handled customer inquiries via phone, email, and live chat

• Resolved customer complaints and ensured customer satisfaction

• Assisted in processing orders and providing product information

• Received positive feedback from customers for excellent service
Answered by AI
View 2 more answers
Q2. Tell us your strength and weakness
Ans. 
My strength is my ability to empathize with customers and provide excellent service. My weakness is that I can sometimes be too detail-oriented.
• Strength: Empathy and excellent customer service

• Weakness: Being too detail-oriented

• Strength: Ability to understand customer needs

• Weakness: Difficulty in saying 'no' to customers

• Strength: Effective communication skills

• Weakness: Impatience with repetitive tasks
Answered by AI
View 2 more answers

Q1. Tell me about yourself.
Add your answer