Reliance Trends Customer Service Associate Interview Questions and Answers

Q1. Experience from work
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Q2. Knowledge from brands
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Q1. Tell me about Yourself
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Q1. Working experience
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Q2. Retail details knowledge
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Q3. Sallery details
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Q4. KPI knowledge and conversation knowledge
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Q5. Visual knowledge
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Q1. Give your intro
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• Experienced in handling customer inquiries and resolving issues in a timely manner

• Skilled in building rapport with customers and ensuring their satisfaction

• Proficient in using CRM systems and other customer service tools

• Excellent communication and problem-solving skills

• Ability to work well under p
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Q2. What is 360 degree apraisal
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360 degree appraisal is a performance evaluation method that involves feedback from multiple sources.
• Involves feedback from supervisors, peers, subordinates, and sometimes even customers

• Provides a comprehensive view of an employee's performance and behavior

• Helps in identifying strengths and areas for improvement

• Encourages self-awareness and development

• Used for performance reviews, promotions, and training purposes
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Suchation basid and Retail case study.

Q1. Based on retail questions and case study of PNL
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Q2. PNL and NOS Profit and Loos and New Store opening
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Q3. How Improve NPS ( Net promoter score) Based On customer and improving stor on all parameters
Ans. 
To improve NPS, focus on enhancing customer experience and store performance across all parameters.
• Implement regular customer feedback surveys to identify areas for improvement

• Train staff to provide excellent customer service and resolve issues effectively

• Offer incentives for customers to recommend the store to others

• Analyze NPS data to track progress and make necessary adjustments

• Invest in store ambiance, product qual
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Q4. How do you improve KIP and KRA
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To improve KIP and KRA, set clear goals, provide regular feedback, offer training and development opportunities, and incentivize performance.
• Set clear and achievable Key Performance Indicators (KPIs) and Key Result Areas (KRAs)

• Provide regular feedback and coaching to employees to help them improve their performance

• Offer training and development opportunities to enhance skills and knowledge

• Incentivize performance throug
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Q5. Human resources related
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