Reliance Trends Sales Team Leader Interview Questions and Answers

Suchation basid and Retail case study.

Q1. Based on retail questions and case study of PNL
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Q2. PNL and NOS Profit and Loos and New Store opening
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Q3. How Improve NPS ( Net promoter score) Based On customer and improving stor on all parameters
Ans. 
To improve NPS, focus on enhancing customer experience and store performance across all parameters.
• Implement regular customer feedback surveys to identify areas for improvement

• Train staff to provide excellent customer service and resolve issues effectively

• Offer incentives for customers to recommend the store to others

• Analyze NPS data to track progress and make necessary adjustments

• Invest in store ambiance, product qual
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Q4. How do you improve KIP and KRA
Ans. 
To improve KIP and KRA, set clear goals, provide regular feedback, offer training and development opportunities, and incentivize performance.
• Set clear and achievable Key Performance Indicators (KPIs) and Key Result Areas (KRAs)

• Provide regular feedback and coaching to employees to help them improve their performance

• Offer training and development opportunities to enhance skills and knowledge

• Incentivize performance throug
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Q5. Human resources related
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Q1. Why their was so many gaps in your carreer
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It was a GD of 6 people where a Current Affairs topic was provided by the panel.

Q1. Tell us something about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in management roles

• Skilled in motivating and leading teams to achieve goals

• Strong communication and problem-solving abilities

• Previously managed a team of 20+ employees at XYZ Company
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Q2. What are your hobbies?
Ans. 
My hobbies include hiking, reading, and playing the guitar.
• I enjoy hiking in the mountains and exploring new trails.

• I love reading fiction novels in my free time.

• I have been playing the guitar for several years and enjoy learning new songs.
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Q3. Situation - If you're the Store Manager for a large store and a big sale day coming up in the next week, do you use pamphlets for marketing even if it is not approved by your manager/SOP but you know that ...read more
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Q1. Working experience
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Q2. Retail details knowledge
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Q3. Sallery details
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Q4. KPI knowledge and conversation knowledge
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Q5. Visual knowledge
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Q1. How to handle a big team
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Q2. How to manage store if store manager on leave
Ans. 
Delegate tasks, communicate with team, ensure smooth operations
• Delegate tasks to capable team members to ensure all responsibilities are covered

• Communicate clearly with team about expectations and any changes in procedures

• Monitor store operations closely to address any issues promptly

• Ensure inventory management is maintained to avoid stockouts or overstocking

• Handle customer complaints or issues effectively to maintain
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Q1. Work experience
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Q1. About my previous experience
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Q1. About my skills
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