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DMart
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.
Handling a difficult customer complaint about a product
Listen to the customer's concerns and show empathy
Apologize for the inconvenience and assure them that their issue will be resolved
Offer a solution or compensation to make things right
Follow up with the customer to ensure their satisfaction
Document the complaint and steps taken to resolve it for future reference
I was interviewed before Feb 2024.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves actively listening to customers' needs and concerns
It includes providing helpful and accurate information about products or services
Customer service also involves resolving any issues or complaints in a timely and satisfactory manner
Building strong relationships with customers to ensure sa
I would apologize to the customer, listen to their concerns, offer a solution, and follow up to ensure satisfaction.
Apologize to the customer for their dissatisfaction
Listen actively to their concerns and show empathy
Offer a solution to address their issue, such as a refund, discount, or replacement
Follow up with the customer to ensure their satisfaction and make improvements if necessary
DMart interview questions for designations
I applied via Naukri.com and was interviewed before Jan 2024. There were 2 interview rounds.
I believe I fit this job well due to my strong leadership skills, experience in retail management, and ability to drive sales and customer satisfaction.
Strong leadership skills demonstrated in previous roles
Experience in retail management, including overseeing staff and operations
Proven track record of driving sales and increasing customer satisfaction
Ability to adapt to fast-paced environments and make strategic decis...
I expect this job to provide me with opportunities for growth, challenges to overcome, and a supportive team environment.
Opportunities for career advancement
Challenging tasks to enhance skills
Supportive team environment for collaboration
Clear communication and feedback from superiors
Work-life balance
I was responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction.
Managed a team of 10 employees
Created and implemented new training programs for staff
Resolved customer complaints and issues in a timely manner
I have managed teams ranging from 5 to 20 people in my previous roles.
Managed a team of 5 sales associates at Company X
Led a team of 10 customer service representatives at Company Y
Supervised a team of 20 production workers at Company Z
Get interview-ready with Top DMart Interview Questions
I applied via Company Website and was interviewed in Jun 2023. There were 4 interview rounds.
Groups discussion is a type of sharing that involves peoples for sharing ideas or activity
Reasoning, mathematics, english,gk
Specified task or amount of work assigned
I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.
Expectations and Work
I applied via Company Website and was interviewed before Apr 2022. There were 2 interview rounds.
I was interviewed before Sep 2020.
I was interviewed in Feb 2022.
I all ready thot how to increase a sales
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