Spencer's Retail Interview Questions, Process, and Tips

Customers may get angry due to various reasons such as long wait times, incorrect pricing, or poor customer service.

• Long wait times at checkout

• Incorrect pricing or scanning errors

• Poor customer service or rude behavior from staff

• Out of stock items or unmet expectations

• Issues with returns or refunds

Some items that customers are not currently offered in the point of sale system.

• Gift cards for other retailers

• Customized loyalty programs

• Digital receipts

• Product recommendations based on past purchases

If a customer's payment is made through card and they do not come to collect it, I would follow the store's policy for handling unclaimed items.

• Check the store's policy on handling unclaimed items paid for by card

• Attempt to contact the customer using the contact information provided during the transaction

• Hold onto the item for a specified period of time before taking further action, such as returning the payment or don

Remove expired goods from shelves, mark down prices if necessary, and dispose of properly.

• Immediately remove expired goods from shelves to prevent customers from purchasing them

• Check if there is a policy in place for marking down prices on expired goods

• Dispose of expired goods properly according to store guidelines

• Communicate with management about the situation and any necessary actions

I would discreetly observe the individual to gather evidence, then report the incident to a manager for further action.

• Observe the individual discreetly to gather evidence

• Report the incident to a manager immediately

• Do not confront the individual directly

I would politely ask the customer for the reason for the return, check the store's return policy, and process the return accordingly.

• Politely ask the customer for the reason for the return

• Check the store's return policy to ensure the item is eligible for return

• Process the return by following the store's procedures

• Offer an exchange or refund based on the store's policy

I would efficiently serve each customer in line while maintaining a positive attitude and ensuring accuracy in transactions.

• Acknowledge the line and assure customers that you will assist them shortly

• Work quickly and efficiently to process transactions

• Maintain a positive and friendly attitude towards customers

• Call for backup if the line is too long or if there are complex transactions to handle

I would remain calm, listen to their concerns, and try to find a solution to address their issue.

• Remain calm and composed

• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Offer a solution or escalate to a manager if necessary