Marks & Spencer Sales Associate Interview Questions and Answers

P&L stands for Profit and Loss. It consists of revenue, cost of goods sold, gross profit, operating expenses, and net profit.

• Revenue: the income generated from sales

• Cost of goods sold: the cost of producing or purchasing the products sold

• Gross profit: revenue minus cost of goods sold

• Operating expenses: expenses incurred in running the business

• Net profit: gross profit minus operating expenses

• Example: A store's revenue i...read more

Dump & Shrink can be controlled by implementing proper inventory management techniques.

• Regularly monitor inventory levels and adjust ordering accordingly

• Implement a first-in, first-out (FIFO) system to prevent expired products

• Train employees on proper inventory handling and storage techniques

• Conduct regular inventory audits to identify and address any issues

• Analyze sales data to forecast demand and adjust inventory lev

SOP stands for Standard Operating Procedure.

• SOP is a set of step-by-step instructions that outline how to perform a specific task or process.

• It ensures consistency, efficiency, and quality in operations.

• SOPs are commonly used in industries like retail, manufacturing, and healthcare.

• For example, in a retail store, an SOP may outline the process for opening and closing the store, handling customer complaints, or restocki