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Marks & Spencer Customer Sales Associate Interview Questions and Answers

Updated 16 Apr 2024

Marks & Spencer Customer Sales Associate Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Why do you wanto leave previous job.
  • Q2. Why dou wanto joine our company's
  • Q3. What was you last month sale
  • Q4. What was the square feet of your store
  • Ans. 

    The square footage of our store was 5,000 square feet.

    • Our store had a spacious layout with ample room for customers to browse.

    • The large square footage allowed us to display a wide variety of products.

    • The store was divided into different sections based on product categories.

    • The square footage also included storage areas and office space.

    • The store layout was designed to maximize customer flow and convenience.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your expectation from marks and spencer
  • Q2. What was your contribution to your store

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you go for a interview first of all prepare your self...of your previous company data..and response confidently after asking questions

I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Case Study 

Need to know about facts and your answers should be logically

Round 2 - HR 

(1 Question)

  • Q1. SWOT analysis is main role for hr interviews you just need to know what brand is that and you should be have good knowledge about ratail like ABV, UPT,Conversion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident lisent properly and give them correct answers logically dont confuse them by answering bcz they get more points

Customer Sales Associate Interview Questions Asked at Other Companies

Q1. What is KPIs and what is upt Atv Asp
Q2. What was the square feet of your store
Q3. What do you mean by insurance?
Q4. How to handle aggrasive customer
Q5. Why insurance sales?

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What is your name Tell me some about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm nothing to worry
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
  • Q2. What is BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples o...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude and english

Round 2 - Aptitude Test 

Simulation about chats and situational questions

Round 3 - One-on-one 

(1 Question)

  • Q1. Everything about experiences and situations
Round 4 - HR 

(1 Question)

  • Q1. Personal Life and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in your skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assessment 

(2 Questions)

  • Q1. Reason for leaving previous company
  • Q2. How would you deal with high rated customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and slightly honest
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your 1st priority

Interview Preparation Tips

Topics to prepare for Landmark Group Customer Service Executive interview:
  • Employee Relations
  • Employee Engagement
  • Employee Grievances
Interview preparation tips for other job seekers - My total experience is bad for landmark jeep
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Different type of qualify test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Gm interview test regarding selling skills
  • Ans. Cold calling with new customer apointing
  • Answered Anonymously
  • Q2. How long in a day u can work

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for math,english
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. My name, my place.
  • Q2. Why I was interested in the company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to get job, If your English is good
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - Behavioral 

(2 Questions)

  • Q1. Introduced your self confidently
  • Q2. Share experience or what are you going to do
  • Ans. 

    I will share my experience in handling customer inquiries and resolving issues effectively.

    • Provide examples of previous customer service roles and how you successfully resolved customer issues

    • Explain your approach to handling difficult customers and turning a negative experience into a positive one

    • Discuss any training or certifications you have related to customer service

  • Answered by AI

Marks & Spencer Interview FAQs

How many rounds are there in Marks & Spencer Customer Sales Associate interview?
Marks & Spencer interview process usually has 2 rounds. The most common rounds in the Marks & Spencer interview process are One-on-one Round, HR and Case Study.
What are the top questions asked in Marks & Spencer Customer Sales Associate interview?

Some of the top questions asked at the Marks & Spencer Customer Sales Associate interview -

  1. What was the square feet of your st...read more
  2. SWOT analysis is main role for hr interviews you just need to know what brand i...read more

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Marks & Spencer Customer Sales Associate Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Marks & Spencer Customer Sales Associate Reviews and Ratings

based on 5 reviews

4.0/5

Rating in categories

4.5

Skill development

4.0

Work-life balance

3.6

Salary

4.7

Job security

4.4

Company culture

3.4

Promotions

4.4

Work satisfaction

Explore 5 Reviews and Ratings
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