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Walmart

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based on 2.4k Reviews

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Walmart Customer Care Executive Interview Questions and Answers

Updated 17 Jan 2025

Walmart Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 17 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

    • Answered by AI
    Add your answer
  • Q2. What is BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples o...

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Big Bazaar user image Brundha Mani

posted on 14 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. About you experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Complete details about your education
And your experience

Customer Care Executive Interview Questions & Answers

JioMart user image Anonymous

posted on 30 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed before Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity. Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Skills based hiring test gorilla
    • Add your answer
  • Q2. Your are asked to learn more about your field of work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Computer operator and customer call centre and field work

Customer Care Executive Interview Questions & Answers

Lifestyle user image Navaneetha. K

posted on 7 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic english grammar and mathamatics test paper

Round 2 - One-on-one 

(1 Question)

  • Q1. Exercise in retail sector and how to manage multiple customers
  • Ans. 

    Exercise in retail sector involves managing multiple customers efficiently to provide excellent customer service.

    • Prioritize customers based on urgency and needs

    • Utilize technology like customer relationship management (CRM) systems to keep track of customer interactions

    • Train staff to handle multiple customers simultaneously

    • Maintain a positive attitude and remain calm under pressure

    • Offer personalized recommendations and

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Asked about carrier goal in company
    • Add your answer

Customer Care Executive Interview Questions & Answers

Reliance Retail user image Anonymous

posted on 24 Jun 2022

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

HR Asking some question related to bussiness, background and working experience etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Giving all answers with very politly and going for interview in full grooming and formal dress up sense.

Customer Care Associate Interview Questions & Answers

DMart user image Saroj

posted on 14 Nov 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your dream
    • Add your answer
  • Q2. What is your house condistion
  • Ans. 

    My house is in good condition, well-maintained and clean.

    • Well-maintained with regular cleaning and upkeep

    • No major structural issues

    • Comfortable and inviting atmosphere

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Family and qualifications
    • Add your answer
  • Q2. Y job Q krni h ??
    • Add your answer

Customer Service Associate Interview Questions & Answers

More Supermarket user image Aparna Paul

posted on 5 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Service Associate Interview Questions & Answers

Reliance Trends user image Anonymous

posted on 26 Dec 2022

I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Sales skills. VM merchandise. Team leading .BH work
    • Add your answer
  • Q2. Costumer service associate
    • Add your answer
  • Q3. Team leading and floor management
    • Add your answer
  • Q4. Customer handling anything ECU to sop
    • Add your answer
  • Q5. Weak end staff management
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Om prakash Nayak
I am working now Reliance Trend Bhadrak Pepe jeans brand
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Voice Process Customer Care Executive Interview Questions & Answers

Vishal Mega Mart user image Anonymous

posted on 22 Mar 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me your strength
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident in yourself and never tell a lie

Customer Service Executive Interview Questions & Answers

Future Group user image Anonymous

posted on 8 Jan 2022

Interview Questionnaire 

1 Question

  • Q1. What is POS means
  • Ans. 

    POS stands for Point of Sale.

    • POS refers to the location where a transaction takes place, typically a retail store or a checkout counter.

    • It is also used to describe the hardware and software systems used to process sales transactions.

    • POS systems can include cash registers, barcode scanners, receipt printers, and software for inventory management and sales reporting.

    • Examples of POS systems include Square, Shopify, and Qu

    • Answered by AI
    View 2 more answers
More about working at Walmart

Walmart Interview FAQs

How many rounds are there in Walmart Customer Care Executive interview?
Walmart interview process usually has 1 rounds. The most common rounds in the Walmart interview process are HR.
How to prepare for Walmart Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Walmart. The most common topics and skills that interviewers at Walmart expect are Customer Relationship, Customer Service, International Voice Process, customer care and customer support.

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Walmart Customer Care Executive Salary
based on 7 salaries
₹2.8 L/yr - ₹5.5 L/yr
56% more than the average Customer Care Executive Salary in India
View more details

Walmart Customer Care Executive Reviews and Ratings

based on 2 reviews

4.0/5

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5.0

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5.0

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4.0

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5.0

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5.0

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3.0

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3.0

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Explore 2 Reviews and Ratings
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