Sears Holdings Customer Care Executive Interview Questions and Answers

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more

FMCG stands for Fast Moving Consumer Goods and HPC stands for Health and Personal Care.

• FMCG refers to products that are sold quickly and at a relatively low cost, such as food, beverages, toiletries, and cleaning products.

• HPC refers to products that are used for personal hygiene and health, such as toothpaste, soap, shampoo, and vitamins.

• Both FMCG and HPC are important sectors in the consumer goods industry, with many ...read more

The % margin of Britannia Tiger biscuit is not available.

• The % margin of Britannia Tiger biscuit is not disclosed publicly.

• The company may have different margins for different regions or channels.

• The margin can vary based on factors like production costs, distribution expenses, and competition.

• To determine the exact margin, one would need access to internal financial data of Britannia Industries Limited.

In the market, I work on selling products or services to customers and building relationships with them.

• Identify potential customers and target markets

• Develop sales strategies and tactics

• Conduct market research to understand customer needs and preferences

• Build and maintain relationships with existing and new customers

• Negotiate and close sales deals

• Provide excellent customer service and support

• Monitor market trends and ...read more