Marks & Spencer Customer Assistant Interview Questions and Answers

Q1. Sales skills. VM merchandise. Team leading .BH work
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Q2. Costumer service associate
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Q3. Team leading and floor management
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Q4. Customer handling anything ECU to sop
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Q5. Weak end staff management
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Q1. Sales and marketing
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Aptitude and english

Simulation about chats and situational questions

Q1. Everything about experiences and situations
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Q1. Personal Life and about the company
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Q1. Personal ditails
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Q2. Work Experience
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Q3. Address Ditails
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Q4. How to get to work
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There was a exam,by attending the exam they can measure our own communication skill in our global universal language.it was not that much difficult for you knows basics of english.

Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Tell me about yourself.
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Q1. Introduced your self confidently
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Q2. Share experience or what are you going to do
Ans. 
I will share my experience in handling customer inquiries and resolving issues effectively.
• Provide examples of previous customer service roles and how you successfully resolved customer issues

• Explain your approach to handling difficult customers and turning a negative experience into a positive one

• Discuss any training or certifications you have related to customer service
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Q1. Tell me about your self
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Q2. What is FIFO FEFO
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FIFO FEFO stands for First In, First Out and First Expired, First Out. They are inventory management methods used to ensure products are used in the order they were received or based on expiration dates.
• FIFO (First In, First Out) ensures that the oldest inventory is used first before newer inventory.

• FEFO (First Expired, First Out) ensures that products with the earliest expiration dates are used first to prevent waste.

• ...read more
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Q3. What is gandola
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A gandola is a type of large, flat-bottomed boat used for transporting goods and cargo.
• Gandolas are commonly used in Venice, Italy for transporting goods along the city's canals.

• They are often propelled by a gondolier using a long oar.

• Gandolas are typically black in color and have a unique design with a flat bottom and high prow and stern.

• They are a popular tourist attraction in Venice, offering scenic rides along the
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Q4. Do you know billing
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Yes, I am familiar with billing processes and procedures.
• I am knowledgeable about invoicing, payment processing, and account reconciliation

• I have experience with billing software and systems

• I understand the importance of accuracy and attention to detail in billing

• I am comfortable communicating with customers about billing inquiries or issues
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Q5. How opret to cash till
Ans. 
To operate a cash till, you need to follow specific procedures for handling cash transactions.
• Count the starting cash in the till at the beginning of your shift

• Record all transactions accurately

• Provide correct change to customers

• Balance the till at the end of your shift

• Follow company policies and procedures for handling cash
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