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Marks & Spencer

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4.0

based on 767 Reviews

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Marks & Spencer Customer Service Associate Reviews

Updated 23 Mar, 2025
Overall Rating
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4.0/5
based on 80 reviews

Rating distribution

Category Ratings

4.4

Job security

4.3

Salary

4.1

Skill development

4.0

Company culture

4.0

Work satisfaction

3.9

Promotions

3.8

Work-life balance

What employees say about Marks & Spencer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

64% employees reported

Flexible timing

Flexible timing

66% employees reported

Within city

Within city

44% employees reported

View more detailed insights

Gender based rating

3.9
female

Rated by Women

23 reviews

4.0
male

Rated by Men

52 reviews

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Top Mentions in Marks & Spencer Customer Service Associate Reviews

80 reviews found

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2w (edited)
timepasstiwari
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A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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More about working at Marks & Spencer
golden leaf award

#7 Best Mid-Sized Company

golden leaf awardgolden leaf award

#2 Best Mid-Sized Retail Company - 2021

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People also ask about Marks & Spencer's Customer Service Associates

Is Marks & Spencer a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 80 employee reviews, it's clear that most customer service associates have a positive experience working at Marks & Spencer. Job security holds the highest rating at 4.4, while work-life balance is rated the lowest amongst all factors at 3.8.
Does Marks & Spencer pay their Customer Service Associates well?
According to AmbitionBox reviews, Marks & Spencer customer service associates rate their salary and benefits at 4.3 out of 5, based on 80 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Marks & Spencer is generally seen as a place that values and rewards its workforce fairly. You can know more about Marks & Spencer's customer service associates salaries here and to read reviews specifically about salary and benefits at Marks & Spencer for customer service associates, click here .
How is the work culture at Marks & Spencer for Customer Service Associates?
Work culture at Marks & Spencer for customer service associates is rated 4.0 out of 5 by 80 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Marks & Spencer. To read reviews specifically about work culture at Marks & Spencer for customer service associates, click here .
How is the job security at Marks & Spencer for Customer Service Associates?
Based on 80 reviews on AmbitionBox, Marks & Spencer's customer service associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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Marks & Spencer Customer Service Associate Reviews by Locations

Marks & Spencer Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 80 Marks & Spencer reviews submitted by Marks & Spencer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Marks & Spencer is the right company for you. 64% of empl...oyees reported the working days at Marks & Spencer as Rotational Shift. 66% employees reported the work timings at Marks & Spencer as Flexible timing. Read more
Marks & Spencer Customer Service Associate Salary
based on 235 salaries
₹2.5 L/yr - ₹4 L/yr
9% more than the average Customer Service Associate Salary in India
View more details
Employee Benefits for Marks & Spencer Customer Service Associate
cab
Office cab/shuttle
1 total response
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
8 total responses
+3 more benefits
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