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Marks & Spencer Customer Service Associate Reviews

Updated 26 Feb, 2025
Overall Rating
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4.1/5
based on 80 reviews

Rating distribution

Category Ratings

4.4

Job security

4.2

Salary

4.1

Skill development

4.0

Company culture

4.0

Promotions

4.0

Work satisfaction

3.7

Work-life balance

What employees say about Marks & Spencer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

65% employees reported

Flexible timing

Flexible timing

64% employees reported

No travel

No travel

44% employees reported

Gender based rating

3.9
female

Rated by Women

23 reviews

4.2
male

Rated by Men

52 reviews

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Top Mentions in Marks & Spencer Customer Service Associate Reviews
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80 reviews found

Sort by: Popular

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Read Marks & Spencer Customer Service Associate Reviews based on locations

4.5
 Gurgaon / Gurugram

 (11)

2.4
 Mumbai

 (7)

2.6
 New Delhi

 (7)

5.0
 Pune

 (6)

4.9
 Bangalore / Bengaluru

 (5)

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People also ask about Marks & Spencer's Customer Service Associates

Is Marks & Spencer a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 80 employee reviews, it's clear that most customer service associates have a positive experience working at Marks & Spencer. Job security holds the highest rating at 4.4, while work-life balance is rated the lowest amongst all factors at 3.7.
Does Marks & Spencer pay their Customer Service Associates well?
According to AmbitionBox reviews, Marks & Spencer customer service associates rate their salary and benefits at 4.2 out of 5, based on 80 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Marks & Spencer is generally seen as a place that values and rewards its workforce fairly. You can know more about Marks & Spencer's customer service associates salaries here and to read reviews specifically about salary and benefits at Marks & Spencer for customer service associates, click here .
How is the work culture at Marks & Spencer for Customer Service Associates?
Work culture at Marks & Spencer for customer service associates is rated 4.0 out of 5 by 80 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Marks & Spencer. To read reviews specifically about work culture at Marks & Spencer for customer service associates, click here .
How is the job security at Marks & Spencer for Customer Service Associates?
Based on 80 reviews on AmbitionBox, Marks & Spencer's customer service associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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Marks & Spencer Customer Service Associate Salary
based on 229 salaries
₹2.5 L/yr - ₹4 L/yr
9% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
1 total response
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
8 total responses
+3 more benefits
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