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Marks & Spencer

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4.0

based on 768 Reviews

Video summary

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Marks & Spencer Customer Service Associate Mumbai Reviews

Updated 15 Jul, 2024

Overall Rating

2.4/5

based on 7 reviews

Rating distribution

4 (57.1%)

1 (14.3%)

0 (0%)

1 (14.3%)

Category Ratings

4.9

Job security

3.6

Salary

3.0

Skill development

2.8

Work satisfaction

2.7

Company culture

2.1

Work-life balance

2.1

Promotions

What employees say about Marks & Spencer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

40% employees reported

Within city

75% employees reported

View more detailed insights

Gender based rating

2.2

Rated by Women

3 reviews

2.5

Rated by Men

4 reviews

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7 reviews found

Sort by: Popular

Customer Service Associate in Mumbai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 May 2024

Likes

To be very honest brand is too good and one of the best I can think of .. policies are too good

Salary - Good
Job security - Excellent

Dislikes

Pathetic management.. undeserving candidates are hired on the basis of references by managers ..brand values are degrading cuz of poor hirings

Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Mumbai

Full Time

Retail Store Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 15 Jul 2024

Likes

No target pressure

Skill development - Good
Job security - Excellent

Dislikes

Management is not proper. Managers often take sides for the tenured staffs even if they are in the wrong . Low Manpower due to which the existing staffs have to adjust a lot . No work life balance at all .

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

Retail Store Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Mar 2023

Likes

People oriented company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not good increment

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

Retail Store Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Apr 2022

Likes

Company policies

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No dislike

Promotions - Bad

Work Details

Intersting and I learn many things

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

CSA Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Mar 2020

Likes

It's a fantastic place to work feeling proud to work with them every moment is special for me in a organisations

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Associate in Mumbai

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Apr 2018

Likes

Growth

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Travel

Customer Service Associate in Mumbai

Sales Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Jul 2018

Likes

Training

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Great place to work.

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).

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Marks & Spencer Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Marks & Spencer reviews submitted by Marks & Spencer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Marks & Spencer is the right company for you. 80% of emplo...Read more