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Marks & Spencer

Compare

4.0

based on 773 Reviews

Video summary

About
Reviews
773
Salaries
2.8k
Interviews
33
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3
Benefits
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Marks & Spencer Customer Service Associate New Delhi Reviews

Updated 3 Apr, 2025

Overall Rating

2.2/5

based on 9 reviews

Rating distribution

1 (11.1%)

2 (22.2%)

1 (11.1%)

2 (22.2%)

3 (33.3%)

Category Ratings

3.5

Salary

3.0

Job security

3.0

Promotions

2.7

Work-life balance

2.6

Company culture

2.6

Work satisfaction

2.5

Skill development

What employees say about Marks & Spencer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

67% employees reported

Flexible timing

67% employees reported

No travel

50% employees reported

View more detailed insights

Marks & Spencer is rated 2.2 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction wi ... Read more

Marks & Spencer is rated 2.2 out of 5 stars on AmbitionBox, based on 9 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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9 reviews found

Sort by: Popular

Customer Service Associate in New Delhi

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Apr 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Customer Service Associate in New Delhi

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 23 Mar 2025

Likes

Salary - Excellent
Skill development - Good
Job security - Good
Work-life balance - Good

Overall Rating

Customer Service Associate in New Delhi

Full Time

Retail Store Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 Nov 2024

Likes

Work balance

Salary - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Work balance not good

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Service Associate in New Delhi

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 11 Aug 2023

Likes

Company gives best salary and many benefits to their employees as much as possible

Salary - Good

Dislikes

Some of superiors use their power in very bad way towards their employees, they take such things in personally and take revenge from their employees,they thinks we are slave not the company employees

Skill development - Bad
Job security - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Customer Service Associate in New Delhi

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Feb 2023

Likes

Nothing to like shit company and HR

Dislikes

Long working hours, dirty politics, and rude managers.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 15 May 2018

Likes

Salary/ appraisal strucktre is not good. They cut your HRA and add to basic salary. So according to this formula only your basic increases every year but not increases you total salary.

Skill development - Good
Company culture - Good

Dislikes

Work / life here is too week off but the not fix

Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Mens Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 17 Jan 2019

Likes

Work environment

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No comments

Work Details

Working culture is so good.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

You are reading trusted reviews. Keep reading to find out more about Marks & Spencer.

Customer Service Associate in New Delhi

Administration & Staff Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 29 Oct 2019

Likes

senior can fire u anytime .Partiality is culture of it i think .

Dislikes

partiality, missuse ofseniority,

Salary - Poor
Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Poor

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Customer Service Associate in New Delhi

Sales Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 16 May 2018

Likes

2 week off

Salary - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Appraisal, politics

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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More about working at Marks & Spencer

#7 Best Mid-Sized Company

#2 Best Mid-Sized Retail Company - 2021

HQ - London, UnitedKingdom
Retail
1k-5k Employees (India)
Fashion & Textile

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Marks & Spencer Customer Service Associate Reviews by Locations

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Marks & Spencer New Delhi Reviews by Designations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 Marks & Spencer reviews submitted by Marks & Spencer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Marks & Spencer is the right company for you. 67% of emplo...yees reported the working days at Marks & Spencer as Rotational Shift. 67% employees reported the work timings at Marks & Spencer as Flexible timing. Read more