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Marks & Spencer Customer Service Executive Reviews

Updated 17 Feb, 2025
Overall Rating
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4.6/5
based on 24 reviews

Rating distribution

Category Ratings

4.5

Company culture

4.5

Job security

4.4

Work satisfaction

4.3

Work-life balance

4.1

Salary

3.9

Skill development

3.9

Promotions

What employees say about Marks & Spencer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

43% employees reported

Flexible timing

Flexible timing

67% employees reported

No travel

No travel

70% employees reported

Gender based rating

4.9
female

Rated by Women

9 reviews

4.5
male

Rated by Men

12 reviews

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Top Mentions in Marks & Spencer Customer Service Executive Reviews
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24 reviews found

Sort by: Popular

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Read Marks & Spencer Customer Service Executive Reviews based on locations

4.3
 New Delhi

 (8)

5.0
 Hyderabad / Secunderabad

 (4)

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People also ask about Marks & Spencer's Customer Service Executives

Is Marks & Spencer a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 24 employee reviews, it's clear that most customer service executives have a positive experience working at Marks & Spencer. Company culture holds the highest rating at 4.5, while skill development is rated the lowest amongst all factors at 3.9.
Does Marks & Spencer pay their Customer Service Executives well?
According to AmbitionBox reviews, Marks & Spencer customer service executives rate their salary and benefits at 4.1 out of 5, based on 24 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Marks & Spencer is generally seen as a place that values and rewards its workforce fairly. You can know more about Marks & Spencer's customer service executives salaries here and to read reviews specifically about salary and benefits at Marks & Spencer for customer service executives, click here .
How is the work culture at Marks & Spencer for Customer Service Executives?
Work culture at Marks & Spencer for customer service executives is rated 4.5 out of 5 by 24 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Marks & Spencer.
How is the job security at Marks & Spencer for Customer Service Executives?
Based on 24 reviews on AmbitionBox, Marks & Spencer's customer service executives rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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Marks & Spencer Customer Service Executive Salary
based on 60 salaries
₹2.5 L/yr - ₹4 L/yr
7% more than the average Customer Service Executive Salary in India
View more details
healthInsurance
Health insurance
3 total responses
softskill
Job/Soft skill training
3 total responses
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
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