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Marks & Spencer Customer Service Executive Reviews

based on 23 reviews
Updated 23 Dec, 2024

Overall Rating

4.6/5
How AmbitionBox ratings work?

Category Ratings

4.5

Job Security

4.5

Company culture

4.3

Work Satisfaction

4.2

Work-Life balance

4.0

Salary & Benefits

3.9

Promotions/Appraisal

3.8

Skill development

Top Mentions in Marks & Spencer Customer Service Executive Reviews

23 reviews found

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People also ask about Marks & Spencer's Customer Service Executives

Is Marks & Spencer a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.6 out of 5 from over 23 employee reviews, it's clear that most customer service executives have a positive experience working at Marks & Spencer. Job Security holds the highest rating at 4.5, while skill development is rated the lowest amongst all factors at 3.8. Read reviews about job security and skill development on AmbitionBox.
Does Marks & Spencer pay their Customer Service Executives well?
According to AmbitionBox reviews, Marks & Spencer customer service executives rate their salary and benefits at 4.0 out of 5, based on 23 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Marks & Spencer is generally seen as a place that values and rewards its workforce fairly. You can know more about Marks & Spencer's customer service executives salaries here and to read reviews specifically about salary and benefits at Marks & Spencer for customer service executives, click here.
How is the work culture at Marks & Spencer for Customer Service Executives?
Work culture at Marks & Spencer for customer service executives is rated 4.5 out of 5 by 23 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Marks & Spencer. To read reviews specifically about work culture at Marks & Spencer for customer service executives, click here.
How is the job security at Marks & Spencer for Customer Service Executives?
Based on 23 reviews on AmbitionBox, Marks & Spencer's customer service executives rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Marks & Spencer for customer service executives, click here.

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Gender Based Ratings for Marks & Spencer Customer Service Executive

based on 20 reviews
5.0
Rated by 8 Women

Rated 5.0 for Job Security and 5.0 for Skill Development

women
4.5
Rated by 12 Men

Rated 4.5 for Company Culture and 4.3 for Job Security

men

Working Days for Marks & Spencer Customer Service Executive

based on 23 reviews
Rotational Shift
47%
Monday to Friday
29%
Other
18%
Alternate Saturday off
6%

Work Timings for Marks & Spencer Customer Service Executive

based on 23 reviews
Flexible timing
Strict (1.30pm - 10.30pm)
Strict (1pm - 11pm)
65%
18%
6%
11% employees reported other strict timings

Shift Timings for Marks & Spencer Customer Service Executive

based on 23 reviews
Day shift
100%

Business Travel for Marks & Spencer Customer Service Executive

based on 23 reviews
No travel
69%
Within city
26%
Within country
5%
Marks & Spencer Customer Service Executive Salary
based on 59 salaries
₹2.5 L/yr - ₹4 L/yr
9% more than the average Customer Service Executive Salary in India
View more details
healthInsurance
Health insurance
3 total responses
softskill
Job/Soft skill training
3 total responses
meal
Cafeteria
1 total response
retirement
Retirement benefits
0 total responses
View All
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