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Marks & Spencer

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4.1

based on 736 Reviews

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Marks & Spencer Customer Service Associate Reviews

based on 79 reviews
Updated 30 Nov, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.5

Job Security

4.2

Salary & Benefits

4.2

Skill development

4.1

Company culture

4.1

Work Satisfaction

3.9

Promotions/Appraisal

3.7

Work-Life balance

Top Mentions in Marks & Spencer Customer Service Associate Reviews

79 reviews found

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Career Advice
2w (edited)
projectenginer
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Enventure Enginering
I’m 27, I’m looking for Career transition
Hello ,I hold bachelor degree in mechanical engineering 2019. With 4.5 yoe in Total 1)Associate product compliance engineer - 1.5 years 2)Currently working as Project engineer (compliance). 3 years I see no growth in my current company and current role.so I’m looking for career shift,high growth and good package. Skills 1) Environmental compliance(REACH,ROHS,..) 2)Basic networking OS,Linux basic, Aws cloud 3) SAP MM (in progress) 4) Project Management (self preparation from PMBOk) I’m confused between sap mm consultant and project management I’m getting difficult to choose,Which would be great choice according to my background and high pay, stable job Can anybody recommend which domain /role is good for career transition! I’m looking for career shift Help will be appreciated. Current role Project engineer handling projects related to environmental compliance. FYI
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More about working at Marks & Spencer
golden leaf award

#7 Best Mid-Sized Company

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#2 Best Mid-Sized Retail Company - 2021

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People also ask about Marks & Spencer's Customer Service Associates

Is Marks & Spencer a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 79 employee reviews, it's clear that most customer service associates have a positive experience working at Marks & Spencer. Job Security holds the highest rating at 4.5, while work-life balance is rated the lowest amongst all factors at 3.7. Read reviews about job security and work-life balance on AmbitionBox.
Does Marks & Spencer pay their Customer Service Associates well?
According to AmbitionBox reviews, Marks & Spencer customer service associates rate their salary and benefits at 4.2 out of 5, based on 79 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Marks & Spencer is generally seen as a place that values and rewards its workforce fairly. You can know more about Marks & Spencer's customer service associates salaries here and to read reviews specifically about salary and benefits at Marks & Spencer for customer service associates, click here.
How is the work culture at Marks & Spencer for Customer Service Associates?
Work culture at Marks & Spencer for customer service associates is rated 4.1 out of 5 by 79 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Marks & Spencer. To read reviews specifically about work culture at Marks & Spencer for customer service associates, click here.
How is the job security at Marks & Spencer for Customer Service Associates?
Based on 79 reviews on AmbitionBox, Marks & Spencer's customer service associates rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Marks & Spencer for customer service associates, click here.

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Marks & Spencer Customer Service Associate Reviews by Locations

Marks & Spencer Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 79 Marks & Spencer reviews submitted by Marks & Spencer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Marks & Spencer is the right company for you. 63% of empl...oyees reported the working days at Marks & Spencer as Rotational Shift. 62% employees reported the work timings at Marks & Spencer as Flexible timing. Read more

Gender Based Ratings for Marks & Spencer Customer Service Associate

based on 74 reviews
4.1
Rated by 21 Women

Rated 4.7 for Job Security and 4.7 for Skill Development

women
4.2
Rated by 53 Men

Rated 4.4 for Job Security and 4.2 for Salary & Benefits

men

Working Days for Marks & Spencer Customer Service Associate

based on 79 reviews
Rotational Shift
63%
Other
22%
Monday to Friday
15%

Work Timings for Marks & Spencer Customer Service Associate

based on 79 reviews
Flexible timing
Strict (1pm - 10.30pm)
Strict (1.30pm - 10.30pm)
62%
4%
4%
30% employees reported other strict timings

Shift Timings for Marks & Spencer Customer Service Associate

based on 79 reviews
Day shift
100%

Business Travel for Marks & Spencer Customer Service Associate

based on 79 reviews
Within city
44%
No travel
43%
Within country
11%
International travel
2%
Marks & Spencer Customer Service Associate Salary
based on 233 salaries
₹2.5 L/yr - ₹4 L/yr
10% more than the average Customer Service Associate Salary in India
View more details
Employee Benefits for Marks & Spencer Customer Service Associate
cab
Office cab/shuttle
1 total response
onsite
International/On-site exposure
1 total response
freemeal
Free meal
1 total response
healthInsurance
Health insurance
8 total responses
+3 more benefits
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