20+ Interview Questions and Answers

I would apologize for the inconvenience and escalate the issue to a supervisor or manager for immediate resolution.

• Apologize sincerely for the customer's frustration

• Assure the customer that their issue will be resolved

• Escalate the problem to a higher authority for prompt action

• Provide the customer with a direct contact or reference number for follow-up

Credit card is a loan while debit card is linked to your bank account.

• Credit card allows you to borrow money from the bank and pay it back later with interest

• Debit card deducts money directly from your bank account when you make a purchase

• Credit card can help build credit score while debit card does not affect credit score

• Credit card may have rewards or cashback programs while debit card usually does not

• Credit card may have higher fees and interest rates than debit card

A computer works by executing instructions stored in its memory, performing calculations, and communicating with other devices.

• A computer processes data using its central processing unit (CPU).

• It follows a set of instructions called a program, which tells it what tasks to perform.

• The CPU performs calculations and manipulates data based on the instructions.

• The computer's memory stores data and instructions temporarily or permanently.

• Input devices like keyboards and mice allow ...read more

A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.

• Call centers are used by companies to provide customer support and handle inquiries.

• They can be inbound, where representatives answer calls from customers, or outbound, where representatives make calls to customers.

• Call centers often use computer systems and software to manage and track customer interactions.

• They may also utilize scripts and guidelines to ...read more

Airtel offers a wide range of products and services including mobile, broadband, digital TV, and enterprise solutions.

• Mobile services

• Broadband internet

• Digital TV

• Enterprise solutions

Insurance is a contract between an individual and an insurance company to protect against financial loss.

• Insurance provides financial protection against unexpected events

• Individuals pay premiums to an insurance company in exchange for coverage

• Types of insurance include health, auto, home, and life insurance

• Insurance policies have terms and conditions that outline what is covered and what is not

• Insurance helps individuals and businesses manage risk

Computer software refers to a collection of programs, data, and instructions that enable a computer to perform specific tasks.

• Computer software is a set of instructions that tell a computer what to do.

• It includes programs, data, and documentation.

• Software can be categorized into system software and application software.

• Examples of computer software include operating systems, word processors, and web browsers.

Software refers to a collection of programs, data, and instructions that tell a computer how to perform specific tasks.

• Software is a set of instructions that enable a computer to perform various tasks.

• There are different types of software, including operating systems, application software, and utility software.

• Examples of software include Microsoft Windows (operating system), Microsoft Office (application software), and antivirus programs (utility software).

Key performance indicators (KPIs) of a team leader measure their effectiveness in managing and leading a team.

• Productivity: Measure the team's output and efficiency in achieving goals.

• Quality: Assess the team's ability to deliver high-quality work.

• Customer Satisfaction: Evaluate how well the team meets customer expectations.

• Employee Engagement: Measure the level of motivation and satisfaction among team members.

• Team Morale: Assess the overall mood and cohesion within the team...read more

To trace a customer who has charged off, you can use various methods such as skip tracing, credit reporting agencies, and legal action.

• Use skip tracing techniques to locate the customer's current address and contact information

• Check credit reporting agencies for any recent activity or updates on the customer's account

• Consider legal action to recover the debt and obtain information on the customer's whereabouts

• Contact any references or co-signers listed on the account for pote...read more

A credit card is a plastic card that allows the holder to borrow money from a bank or financial institution to make purchases.

• Credit cards allow users to make purchases without having to pay for them immediately

• The user is required to pay back the borrowed amount along with interest

• Credit cards often come with rewards programs and other benefits

• Examples of credit card companies include Visa, Mastercard, and American Express

I am from New York City, a bustling metropolis known for its diverse culture and iconic landmarks.

• I am from New York City.

• New York City is known for its diverse culture.

• It is also famous for its iconic landmarks like the Statue of Liberty and Times Square.

A computer is an electronic device that processes data and performs tasks based on instructions provided by the user.

• A computer consists of hardware components such as a central processing unit (CPU), memory, and storage devices.

• It operates on binary code, which is a series of 0s and 1s representing data and instructions.

• The CPU fetches instructions from memory, decodes them, executes the necessary operations, and stores the results.

• Computers use various input and output devi...read more

The question is asking for an answer between k2000 and k3000.

• The answer should be a value between k2000 and k3000.

• Provide a specific number or range within k2000 and k3000.

• Examples: k2500, k2800-k2900.

Collection refers to the process of recovering unpaid debts from borrowers.

• Collection involves contacting borrowers who have defaulted on their payments.

• The goal of collection is to recover the outstanding debt and bring the account up to date.

• Collection can be done through various means such as phone calls, letters, and legal action.

• Effective communication and negotiation skills are important in collection.

• Collection executives must also be knowledgeable about relevant laws ...read more

Ison xperience is a customer experience management platform that helps businesses improve customer satisfaction and loyalty.

• Ison xperience is a software platform designed to collect and analyze customer feedback.

• It helps businesses understand customer preferences and behavior to improve their products and services.

• The platform offers tools for measuring customer satisfaction, identifying areas for improvement, and tracking customer loyalty.

• Businesses can use Ison xperience to...read more

Regression testing is the process of retesting a software application to ensure that new code changes have not adversely affected existing functionality.

• It involves running previously executed test cases to verify that the existing features still work correctly after code changes.

• Regression testing helps in identifying any defects introduced by new code changes.

• Automated testing tools are often used to streamline the regression testing process.

• Regression testing is an essenti...read more

A call center is a centralized office used for receiving or transmitting a large volume of requests by telephone.

• Call centers handle inbound and outbound calls for customer service, sales, technical support, and more

• Agents in call centers use phone systems and computer software to manage calls efficiently

• Call centers can be located in-house or outsourced to third-party companies

• Examples of call centers include customer support hotlines, telemarketing companies, and emergency ...read more

Retesting is the process of testing a previously failed test case again after the defects have been fixed.

• Retesting is done to ensure that the reported defects have been fixed correctly.

• It focuses on the areas where defects were found during initial testing.

• Retesting is usually performed by the same tester who found the defect.

• It is a part of regression testing to verify that the fixes did not introduce new defects.

• Examples: After a bug is fixed, the tester retests the specif...read more