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iSON Xperiences Interview Questions and Answers
33 Interview questions
Improving product quality involves systematic processes, team collaboration, and continuous feedback to enhance performance and customer satisfaction.
Implement a robust quality management system (QMS) to standardize processes and ensure compliance.
Conduct regular training sessions for team members to keep them updated on best practices and new technologies.
Utilize customer feedback to identify areas for improvemen...
I demonstrated my sales skills by effectively showcasing a product's features and benefits to meet customer needs.
Identified customer needs through active listening and asking relevant questions.
Presented the product's unique selling points, such as its quality and affordability.
Used role-playing scenarios to simulate real-life customer interactions.
Provided examples of successful sales techniques, like upselling ...
A customer care executive in finance ensures client satisfaction through support, guidance, and problem resolution.
Provide assistance with account inquiries, such as balance checks and transaction history.
Resolve issues related to loans, credit cards, or investment accounts, ensuring timely solutions.
Educate customers on financial products and services, helping them make informed decisions.
Handle complaints and fe...
The sales of the product reflect market demand, customer satisfaction, and effective marketing strategies.
Sales trends indicate customer preferences; for example, a rise in eco-friendly products shows a shift in consumer values.
Effective marketing campaigns can boost sales; consider how a viral social media ad increased sales for a tech gadget.
Customer feedback directly impacts sales; products with high ratings of...
SUMPRODUCT is a versatile Excel function used for multiplying and summing arrays of numbers.
SUMPRODUCT multiplies corresponding elements in given arrays and returns the sum of those products.
Example: =SUMPRODUCT(A1:A3, B1:B3) multiplies A1*B1 + A2*B2 + A3*B3.
It can also be used with conditions, e.g., =SUMPRODUCT((A1:A3>10)*(B1:B3)) sums B1:B3 where A1:A3 > 10.
Useful for weighted averages, e.g., =SUMPRODUCT(A...
Automated systems can track agent attendance using software and integrations for real-time updates.
Implement an automated attendance management system that integrates with scheduling software.
Use biometric systems (like fingerprint or facial recognition) to log attendance automatically.
Leverage cloud-based tools that allow agents to check in/out via mobile apps, updating their status in real-time.
Integrate with ca...
Technicians are skilled professionals who perform technical tasks, support systems, and ensure equipment operates efficiently.
Conduct routine maintenance on equipment, such as calibrating medical devices or servicing machinery.
Diagnose and troubleshoot issues, like identifying faults in electrical systems or repairing computer hardware.
Assist in the installation of new systems, such as setting up laboratory equipm...
A BPO Sales Executive company specializes in providing outsourced sales solutions to enhance client revenue and customer engagement.
Focuses on lead generation and customer acquisition strategies.
Utilizes advanced CRM tools to track sales performance and customer interactions.
Offers tailored solutions for various industries, including technology and retail.
Employs a skilled team trained in effective communication a...
I have extensive experience leading teams, managing projects, and fostering collaboration to achieve goals effectively.
Led a team of 10 in a software development project, resulting in a 30% increase in efficiency.
Implemented agile methodologies, improving project delivery timelines by 25%.
Conducted regular team meetings to ensure alignment and address challenges promptly.
Mentored junior team members, enhancing the...
Regression testing is the process of retesting a software application to ensure that new code changes have not adversely affected existing functionality.
It involves running previously executed test cases to verify that the existing features still work correctly after code changes.
Regression testing helps in identifying any defects introduced by new code changes.
Automated testing tools are often used to streamline ...
iSON Xperiences Interview Experiences
70 interviews found
Anonymous
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Can you tell me about yourself and why you chose that job?
- Ans.
I am a dedicated professional with a passion for helping others, which led me to pursue a career in customer care.
I have a background in communication, having worked in various roles that required strong interpersonal skills.
In my previous job, I handled customer inquiries and resolved issues, which taught me the importance of empathy and patience.
I chose this role because I enjoy problem-solving and find satisfaction ...
- Q2. What is the role of a customer care executive in the finance sector?
- Ans.
A customer care executive in finance ensures client satisfaction through support, guidance, and problem resolution.
Provide assistance with account inquiries, such as balance checks and transaction history.
Resolve issues related to loans, credit cards, or investment accounts, ensuring timely solutions.
Educate customers on financial products and services, helping them make informed decisions.
Handle complaints and feedbac...
- Q3. What do you think about the sales of that product?
- Ans.
The sales of the product reflect market demand, customer satisfaction, and effective marketing strategies.
Sales trends indicate customer preferences; for example, a rise in eco-friendly products shows a shift in consumer values.
Effective marketing campaigns can boost sales; consider how a viral social media ad increased sales for a tech gadget.
Customer feedback directly impacts sales; products with high ratings often s...
- Q4. How do you handle pressure in a work environment?
- Ans.
I manage pressure by staying organized, prioritizing tasks, and maintaining a positive attitude to ensure effective customer service.
Stay organized: I use tools like to-do lists and calendars to keep track of tasks and deadlines.
Prioritize tasks: For example, during peak hours, I focus on urgent customer inquiries first.
Maintain a positive attitude: I remind myself that challenges are opportunities to learn and grow.
Pr...
- Q5. How did he assess my sales skills using one product?
- Ans.
I demonstrated my sales skills by effectively showcasing a product's features and benefits to meet customer needs.
Identified customer needs through active listening and asking relevant questions.
Presented the product's unique selling points, such as its quality and affordability.
Used role-playing scenarios to simulate real-life customer interactions.
Provided examples of successful sales techniques, like upselling and c...
Tirumala Kolli
(2 Questions)
- Q1. Self introduction
- Q2. About previous experience
(3 Questions)
- Q1. About job experience
- Q2. Product certification
- Q3. They have nothing to interview because no one goes to that office
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. What are your responsibilities?
- Ans.
As a Technician, my responsibilities include maintaining equipment, troubleshooting issues, and ensuring optimal performance.
Conduct regular maintenance checks on equipment to ensure functionality.
Troubleshoot and repair technical issues, such as fixing a malfunctioning machine.
Calibrate instruments to maintain accuracy, like adjusting a pressure gauge.
Document all repairs and maintenance activities for future referenc...
- Q2. What is your role as a technician?
- Ans.
As a technician, I ensure equipment functionality, perform maintenance, and troubleshoot issues to support operational efficiency.
Conduct regular maintenance checks on equipment to prevent breakdowns.
Troubleshoot and repair technical issues, such as fixing a malfunctioning device.
Install and configure new systems or equipment, like setting up a new computer network.
Document all repairs and maintenance activities for fu...
- Q3. What is the role of a technician?
- Ans.
Technicians are skilled professionals who perform technical tasks, support systems, and ensure equipment operates efficiently.
Conduct routine maintenance on equipment, such as calibrating medical devices or servicing machinery.
Diagnose and troubleshoot issues, like identifying faults in electrical systems or repairing computer hardware.
Assist in the installation of new systems, such as setting up laboratory equipment o...
- Q4. Why do you require a technician?
- Q5. What do you want to achieve in life as a technician?
- Ans.
As a technician, I aim to enhance my skills, contribute to innovative solutions, and ensure high-quality service in my field.
Continuous learning: I want to stay updated with the latest technologies and techniques, such as attending workshops and certifications.
Problem-solving: I aspire to tackle complex technical issues, like troubleshooting advanced machinery or software systems.
Team collaboration: I aim to work effec...
- Q6. Aap is job me join karke life me bahut aage ja sakate hai
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. What is a technician?
- Q2. What do you understand by the term 'technician'?
- Q3. Technician se aap life me kya karna chahte hai
- Q4. Technician ka work Kya rahta hai
- Q5. Technician ka work kitne time ka hota hai
Interview Preparation Tips
- Q1. Introduce yourself
- Q2. Define Credit and debit card and difference between them
- Q3. What is meant by collection
Selected
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(5 Questions)
- Q1. Self introducion normal questions
- Q2. Not more question are there
- Q3. Gk normal quations
- Q4. Studys & extra activities normal quations
- Q5. Family background normal quations
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.
(4 Questions)
- Q1. Which stay from present?
- Ans. I am stay from Delhi basically from UP...and stay from me and my sister both living a room rent available ....and my sister study in this class 7 th and I am job for collection department.
- Q2. How do work? First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer paymen...
- Q3. What will be certification in this company ?
- Ans. Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
- Q4. How do a fun activity in this company ?
- Ans. Supposed that be calling and be mind be upset ...then senior for till time to break team and .....fun activities .....this mind be divert and then call start for good adventure .
(3 Questions)
- Q1. Which company should be live?
- Ans. Some medical issue so company workout this .......hr say to this time to ok ....ya I am ok .
- Q2. About yourself ?
- Ans. My name is Manisha and my qualification is BSC completed an I am Dra certified stay from Delhi basically from UP. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd.
- Q3. First question this customer balance pending 5000 how to convenience customer and collect your money from your official website. how to pay this customer ?
- Ans. First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer payment to conversation of the work of collection ....... Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not ...
Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
Interview Preparation Tips
I applied via Naukri.com
(2 Questions)
- Q1. Hom many days experience
- Ans.
I have 5 years of experience as a Personal Loan Officer.
I have worked as a Personal Loan Officer for 5 years.
During my time as a Personal Loan Officer, I have gained extensive knowledge and expertise in assessing loan applications, evaluating creditworthiness, and providing financial advice to clients.
I have successfully processed and approved numerous personal loan applications, helping clients achieve their financial...
- Q2. Why you chose loans operations
(1 Question)
- Q1. What is your ambition
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(5 Questions)
- Q1. Tell about yourself
- Q2. Why you choosing this company
- Q3. My name isRajesh
- Q4. This company more opportunities
- Q5. And good salary
Interview Preparation Tips
Gobind Goyel
I applied via Referral and was interviewed in Dec 2023. There were 3 interview rounds.
(1 Question)
- Q1. Realted to kpis
(1 Question)
- Q1. Kpis and people management
(1 Question)
- Q1. Sales related and managing team
Interview Preparation Tips
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iSON Xperiences Interview FAQs
The duration of iSON Xperiences interview process can vary, but typically it takes about less than 2 weeks to complete.
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iSON Xperiences Interviews By Designations
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iSON Xperiences Reviews and Ratings
based on 1.1k reviews
Rating in categories
6-10 Yrs
₹ 20-30 LPA
3-6 Yrs
Not Disclosed
3-6 Yrs
Not Disclosed
|
Customer Care Executive
309
salaries
|  ₹1.4 L/yr - ₹3.7 L/yr |
|
Customer Service Executive
187
salaries
| ₹1.4 L/yr - ₹4 L/yr |
|
Quality Analyst
129
salaries
| ₹1.2 L/yr - ₹5.2 L/yr |
|
Team Lead
127
salaries
| ₹1.5 L/yr - ₹5.5 L/yr |
|
Customer Support Executive
91
salaries
| ₹1 L/yr - ₹3.8 L/yr |
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