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ExpertCallers Customer Service Executive Interview Questions and Answers

Updated 6 Jul 2021

ExpertCallers Customer Service Executive Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Basic Qualifications
  • Q2. Recent Experiences
  • Q3. Some Personal and Family Background Questions
  • Q4. Some questions related to Business Work Product

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your confidence .
Be Clear about what you are replying to the interviewer questions.
Don't get nervous to the interviewer questions.
Capture the present environment and what the interviewer is expecting to hear from you.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in using CRM systems and handling customer inquiries efficiently

  • Answered by AI
  • Q2. Why do you want to join our company, considering you have completed a master's degree while we typically require candidates to have only a bachelor's degree?
  • Ans. 

    I am drawn to your company's reputation for innovation and growth, and I believe my advanced education will complement your team.

    • I am impressed by the company's track record of innovation and growth

    • I believe my master's degree will bring added value to the team

    • I am excited about the opportunity to contribute to a dynamic and forward-thinking organization

  • Answered by AI
  • Q3. Say something about which most your interested plce recently you visit
  • Ans. 

    I recently visited the Grand Canyon, a breathtaking natural wonder in Arizona.

    • The Grand Canyon is a UNESCO World Heritage Site known for its stunning views and unique geological formations

    • I hiked along the South Rim and marveled at the vastness and beauty of the canyon

    • The colors of the rocks changed throughout the day, creating a mesmerizing sight

    • I learned about the history and significance of the Grand Canyon from par

  • Answered by AI
  • Q4. Say something about yourhubby
  • Ans. 

    My hubby is supportive, caring, and always makes me laugh.

    • Supportive - always there for me when I need him

    • Caring - shows love and concern for my well-being

    • Makes me laugh - has a great sense of humor that brightens my day

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduction and give the reason on my carrier gave and working for another field instead of my study topic or syllabus
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Group Discussion 

I was approached by the company for the job of customer service executive last week. So I went there for an interview. At other companies, the first round is taken on one by one basis. But to my surprise, the interviewer named Preeti Doshi called all the 20 candidates in one room and started taking our introductions. I have never seen this kind of interview anywhere before. Now comes the most important part, those candidates including me who said that they where preparing for government exams earlier in their life, got rejected on the spot. The interviewer didn't even consider that we no longer have the age of appearing for government exams anymore. Based upon our history of preparing and appearing for government exams, she rejected us. She didn't even consider our communication skills and other skills relevant for the job. Before going for the interview, I also confirmed with the HR regarding this. But she said that merely appearing for government exams in the past won't create any issue in the hiring process. But in the interview, we observed just the opposite. We were not even allowed to proceed to the second round.

Interview Preparation Tips

Interview preparation tips for other job seekers - If any body is going to this company for interview, please abstain from speaking about the government job exams if you have been preparing for/appeared in the past. Or else this will be the only reason for your rejection in the very first round. Moreover the interviewer won't tell you on the spot that you are rejected. She will tell you that you leave for the day. If your profile is selected, you'll be informed. But this is rejection, because after that you won't be receiving any updates from the company regarding this.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

  • Answered by AI
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

  • Answered by AI
Round 2 - Assignment 

It was a typing test on a computer

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself
  • Q2. How much salary expectation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Customer executive means
  • Q2. Introduce yourself

Interview Preparation Tips

Topics to prepare for Alorica Customer Service Executive interview:
  • Customer Service
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic grammar and reasoning test.

Round 2 - Assignment 

SRT based typing chat test.

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about urself
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Familiarity with CRM systems and ticketing platforms

  • Answered by AI
  • Q2. Tell about u r project
  • Ans. 

    My project involved implementing a new customer relationship management system to improve customer service efficiency.

    • Researched different CRM systems to find the best fit for our company

    • Collaborated with IT team to customize the CRM system to meet our specific needs

    • Trained customer service team on how to use the new system effectively

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.

    • I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

    • I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

    • I am adept at building rapport with customer...

  • Answered by AI
  • Q2. TELL ME SOMETHING ABOUT SELF?
  • Ans. 

    I am a dedicated and empathetic customer service executive with excellent communication skills.

    • I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

    • I am skilled in active listening and problem-solving, ensuring customer satisfaction.

    • I have a friendly and approachable demeanor, which helps in building rapport with customers.

    • I am proficient in using customer ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus your target to get this job right now.and one day before you read all out news and portfolio related these orgnisation.

ExpertCallers Interview FAQs

What are the top questions asked in ExpertCallers Customer Service Executive interview?

Some of the top questions asked at the ExpertCallers Customer Service Executive interview -

  1. Some questions related to Business Work Prod...read more
  2. Basic Qualificatio...read more

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ExpertCallers Customer Service Executive Salary
based on 8 salaries
₹1.2 L/yr - ₹3.5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

ExpertCallers Customer Service Executive Reviews and Ratings

based on 5 reviews

4.3/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

4.3

Salary

3.0

Job security

4.3

Company culture

4.3

Promotions

4.3

Work satisfaction

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