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Quess Customer Service Executive Interview Questions and Answers

Updated 3 Jan 2025

Quess Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems to track customer interactions

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service performance

  • Answered by AI

I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. My qualification graduate
  • Q2. How was a company which process
  • Q3. I hope this opportunity give us
  • Q4. Thanks give this opportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking for a job as a semi voice process and chat process

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction about working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont be Shay and be confident best of luck

Interview questions from similar companies

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,

I applied via Indeed and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and kilometer radius to provide a cab and salary because they will provide less

Interview Preparation Tips

Interview preparation tips for other job seekers - No update after assessment

I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
  • Q2. 2. There would be some questions regarding the project which you would be working with the co.
  • Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
  • Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
  • Q5. Amswer as per the experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.

Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Why did you chose our company?
Round 2 - HR 

(2 Questions)

  • Q1. What skills do you have?
  • Ans. 

    I have strong communication skills, problem-solving abilities, and a customer-focused mindset.

    • Excellent verbal and written communication skills

    • Ability to empathize with customers and address their concerns effectively

    • Strong problem-solving skills to resolve customer issues efficiently

    • Ability to work well under pressure and handle difficult situations calmly

    • Customer-focused mindset to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do you see yourself in 5 yrs?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell me about BPO
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • Examples of BPO companies include Teleperformance, Convergys, a

  • Answered by AI
Round 2 - Assignment 

It was about grammar and fill in the blanks

Round 3 - HR 

(2 Questions)

  • Q1. Strength and weakness
  • Q2. Why do we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to have good communication skills
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and feedback

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. Package details

Interview Preparation Tips

Interview preparation tips for other job seekers - I suggest not to give interview for this company these guys are unprofessional and they hire their friends and if u r selected then they will tell u that to reduce u r package ,it's an 3 Rd class company

Quess Interview FAQs

How many rounds are there in Quess Customer Service Executive interview?
Quess interview process usually has 1-2 rounds. The most common rounds in the Quess interview process are One-on-one Round and Resume Shortlist.
How to prepare for Quess Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Quess. The most common topics and skills that interviewers at Quess expect are Communication Skills, English, Hindi, cce and cse.
What are the top questions asked in Quess Customer Service Executive interview?

Some of the top questions asked at the Quess Customer Service Executive interview -

  1. I hope this opportunity give...read more
  2. My qualification gradu...read more
  3. Thanks give this opportun...read more

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Quess Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Quess Customer Service Executive Salary
based on 84 salaries
₹1.5 L/yr - ₹4 L/yr
9% less than the average Customer Service Executive Salary in India
View more details

Quess Customer Service Executive Reviews and Ratings

based on 24 reviews

3.6/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.7

Salary

3.4

Job security

3.7

Company culture

3.1

Promotions

3.5

Work satisfaction

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