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ExpertCallers Customer Relationship Officer Interview Questions and Answers
ExpertCallers Customer Relationship Officer Interview Experiences
1 interview found
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
(5 Questions)
- Q1. Introduce yourself.
- Q2. Wat do you know about customer.
- Ans.
Customers are individuals or businesses who purchase goods or services from a company.
Customers are the lifeblood of a business, as they provide revenue and feedback.
Building strong relationships with customers is crucial for long-term success.
Understanding customer needs and preferences helps in providing better products and services.
Customer satisfaction is key to retaining customers and attracting new ones.
Effective...
- Q3. How would you handle an angry customer.
- Ans.
I would listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution to resolve the issue.
Listen actively to understand the customer's concerns
Empathize with the customer and acknowledge their feelings
Apologize for the inconvenience caused
Offer a solution to resolve the issue, such as a refund, replacement, or discount
Follow up with the customer to ensure their satisfaction
- Q4. Why did you choose this company.
- Q5. Why did you choose BPO field to work.
(4 Questions)
- Q1. Introduce yourself.
- Q2. Asked me about my experience in previous organization.
- Q3. Why did you quit from there.
- Q4. Salary discussion
Interview Preparation Tips
Interview questions from similar companies
I applied via LinkedIn and was interviewed in Feb 2022. There were 3 interview rounds.
(1 Question)
- Q1. About your self and your back ground experience
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about your self
- Q2. What are your greatest strength
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Altruist Technologies
Anonymous
posted on 6 Jul 2021
I applied via Walk-in and was interviewed before Jul 2020. There were 5 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Self introduction
- Q2. Previous experience and responsibilities ?
- Q3. Why should we hire you?
- Q4. Choose any topic to discuss?
- Q5. Why you want to join us?
- Q6. What is customer service?
- Ans.
Customer service is the support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing assistance with product or service usage
Resolving complaints and issues
Building relationships with customers to ensure satisfaction and loyalty
- Q7. How to handle irritated customers?
- Ans.
Handle irritated customers by listening actively, empathizing, apologizing, and offering solutions.
Listen actively to their complaints without interrupting
Empathize with their situation and show understanding
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Stay calm and professional throughout the interaction
Interview Preparation Tips
Be confident at the time of interview.
Don't be rush.
I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. Why are you willing to relocate if there are enough opportunities in your hometown itself?
Interview Preparation Tips
Chat test
Hr round
I applied via Job Portal and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Ans. Tell me about your previous job experiences
- Q2. Are you ready to relocate once office reopens
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. What do you know about ecommerce?
- Ans.
Ecommerce refers to buying and selling of goods and services online.
Ecommerce platforms include Amazon, eBay, and Shopify.
Customers can make purchases using credit/debit cards, PayPal, or other payment methods.
Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.
Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.
Ec...
- Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
- Ans.
Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.
Ecommerce allows for shopping from anywhere at any time
Online stores offer a wider variety of products and brands
Ecommerce often offers lower prices and discounts
No need to physically travel to stores and deal with crowds and parking
Ecommerce allows for easy comparison shopping
Delivery options make it easy to receive purchase...
- Q3. Why did you left your previous company?
- Q4. What are your goals?
- Q5. Tell me about yourself.
- Q6. How long will you work here?
Interview Preparation Tips
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.
After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.
So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.
That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. At first, the hr was very clear in the job requirement. And in second round, you will be given an assessment link for typing speed and to examine your thoughts and sentence formation skills. Dont worry, ba...
Interview Preparation Tips
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ExpertCallers Customer Relationship Officer Interview Process
based on 1 interview
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ExpertCallers Customer Relationship Officer Reviews and Ratings
based on 11 reviews
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