ExpertCallers Assistant Manager Interview Questions and Answers

Q1. Regarding Basic KRA of Assistant Manager
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Q2. Attrition shrinkage
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Q1. Bussines P&L & conversion
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Q2. Mode of dialer mechanism of dialer
Ans. 
The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
• Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.

• Preview dialing: Agents review information about the contact before deciding to make the call.

• Manual dialing: Agents manually dial each number without any automation.

• Progress...read more
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Q1. How many experience have you
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I have 5 years of experience in retail management.
• 5 years of experience in retail management

• Managed a team of 10 employees

• Implemented successful sales strategies

• Handled customer complaints and inquiries
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Q2. What is KPI AND KRA
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KPI stands for Key Performance Indicator and KRA stands for Key Result Area. They are used to measure and evaluate the success of an individual or organization.
• KPIs are specific metrics used to track the performance of an individual, team, or organization in achieving key objectives.

• KRAs are the main areas of responsibility for an individual or team, outlining the key results that need to be achieved.

• KPIs are often qua...read more
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Q1. What is your Salary expectation
Ans. 
My salary expectation is in line with industry standards and reflective of my experience and qualifications.
• Research industry standards for Assistant Manager salaries

• Consider my experience and qualifications when determining salary expectation

• Be prepared to negotiate based on the job responsibilities and benefits package offered
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Q1. About past experiences
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Q1. Operation round with Operation manager
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Q1. Association vice president round
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Q1. Questions related to Job profile.Value added in previous Job.
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Q1. What are the KRA in your process
Ans. 
Key Result Areas (KRAs) in my process include sales targets, customer satisfaction, team performance, and operational efficiency.
• Sales targets: Achieving monthly revenue goals through effective sales strategies.

• Customer satisfaction: Ensuring high levels of customer service and resolving any issues promptly.

• Team performance: Monitoring and improving the performance of team members through training and feedback.

• Operatio...read more
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Q2. What is your KPI
Ans. 
My key performance indicator (KPI) is to increase sales revenue by 10% each quarter.
• Increasing sales revenue by implementing new marketing strategies

• Improving customer satisfaction to drive repeat business

• Monitoring and analyzing sales data to identify trends and opportunities
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Aptitude and Psychometric Test

Procedure Writing To be submitted

Q1. Operational Round - What are my roles and responsibilities, Situational based questions, Process SLA, People Management, Process Transition.
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Q2. 1. Tell a situation where there was an disagreement with your supervisor and how have you managed it.
Ans. 
I had a disagreement with my supervisor regarding a project deadline.
• Clearly communicated my concerns and reasons for needing more time

• Listened to my supervisor's perspective and tried to understand their expectations

• Suggested alternative solutions to meet the deadline without compromising quality

• Reached a compromise by adjusting the timeline and reallocating resources

• Maintained open communication throughout the proces
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Q3. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation
Ans. 
I have addressed the issue by identifying the root cause and providing necessary training and support.
• Conducted a performance review to identify the root cause of the issue

• Provided additional training and coaching to improve skills and knowledge

• Set clear expectations and goals for improvement

• Monitored progress and provided ongoing feedback and support

• Implemented a performance improvement plan if necessary
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Aptitude and Personality Assessment

Q1. How are you doing SLA Management
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Q2. What are your strengths and weakness
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Q1. What is your Expected salary
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Q2. What is your notice period
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