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KPI stands for Key Performance Indicator and KRA stands for Key Result Area. They are used to measure and evaluate the success of an individual or organization.
KPIs are specific metrics used to track the performance of an individual, team, or organization in achieving key objectives.
KRAs are the main areas of responsibility for an individual or team, outlining the key results that need to be achieved.
KPIs are often qua...
I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.
Top trending discussions
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
Aptitude Test - 40 Minutes
I applied via Approached by Company and was interviewed before Aug 2023. There were 2 interview rounds.
The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.
Preview dialing: Agents review information about the contact before deciding to make the call.
Manual dialing: Agents manually dial each number without any automation.
Progress...
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
I applied via Job Portal and was interviewed before Oct 2022. There were 2 interview rounds.
I applied via Referral and was interviewed before Sep 2022. There were 2 interview rounds.
Key Result Areas (KRAs) in my process include sales targets, customer satisfaction, team performance, and operational efficiency.
Sales targets: Achieving monthly revenue goals through effective sales strategies.
Customer satisfaction: Ensuring high levels of customer service and resolving any issues promptly.
Team performance: Monitoring and improving the performance of team members through training and feedback.
Operatio...
My key performance indicator (KPI) is to increase sales revenue by 10% each quarter.
Increasing sales revenue by implementing new marketing strategies
Improving customer satisfaction to drive repeat business
Monitoring and analyzing sales data to identify trends and opportunities
I applied via Approached by Company and was interviewed in Jun 2022. There were 4 interview rounds.
Wheel alignment procedure,
Major quality issue faced how you solved
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