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Altruist Technologies
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Altruist Technologies Phone Banking Officer Interview Questions and Answers
Altruist Technologies Phone Banking Officer Interview Experiences
4 interviews found
Anonymous
Selected
I applied via Naukri.com
(1 Question)
- Q1. Basic introduction
(1 Question)
- Q1. About BPO,Customer support,about clint
(1 Question)
- Q1. Versant score should be 5 it's, a basic listening and speaking english test on application.
(1 Question)
- Q1. Three important skills for customers handling( listening, to be calm,be humble )
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Jun 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell something about yourself
- Q2. Why Altruist and where do you see yourself in 5 years
(1 Question)
- Q1. What do you mean by the term banking
- Ans.
Banking refers to the process of accepting deposits, lending money, and providing financial services.
Banking involves accepting deposits from customers
Lending money to customers in the form of loans and credit
Providing financial services such as investment advice, insurance, and wealth management
Examples of banking institutions include commercial banks, credit unions, and investment banks
(1 Question)
- Q1. What is the difference between Retail Banking operations and Credit Card Banking operations
- Ans.
Retail banking operations deal with traditional banking services while credit card banking operations focus on credit card services.
Retail banking includes services like savings and checking accounts, loans, and mortgages.
Credit card banking includes services like credit card issuance, payment processing, and reward programs.
Retail banking is more focused on deposits and lending while credit card banking is more focuse...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 4 interview rounds.
(1 Question)
- Q1. Normal questions regarding your education,your self etc.
(1 Question)
- Q1. Questions regards your self, daily routine, educational background and banking related
(1 Question)
- Q1. Questions regards your self, daily routine, educational background, banking related, communication skills and English
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Introduced yourself, why you want to join this job, if any work experience tell about it and why do you left last organization , what is bank.
- Q2. Second round with team leader and third round with client same question .
Interview Preparation Tips
Altruist Technologies interview questions for designations
Interview questions from similar companies
I applied via Referral and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Behavioral Questions like leadership, stakeholder management etc
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed before Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. They are general accounting Questions
- Q2. Journal entry for Salary having pf, pension and TDS
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.
Aptitude and Psychometric Test
Procedure Writing To be submitted
(3 Questions)
- Q1. Operational Round - What are my roles and responsibilities, Situational based questions, Process SLA, People Management, Process Transition.
- Q2. 1. Tell a situation where there was an disagreement with your supervisor and how have you managed it.
- Ans.
I had a disagreement with my supervisor regarding a project deadline.
Clearly communicated my concerns and reasons for needing more time
Listened to my supervisor's perspective and tried to understand their expectations
Suggested alternative solutions to meet the deadline without compromising quality
Reached a compromise by adjusting the timeline and reallocating resources
Maintained open communication throughout the proces
- Q3. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation
- Ans.
I have addressed the issue by identifying the root cause and providing necessary training and support.
Conducted a performance review to identify the root cause of the issue
Provided additional training and coaching to improve skills and knowledge
Set clear expectations and goals for improvement
Monitored progress and provided ongoing feedback and support
Implemented a performance improvement plan if necessary
Interview Preparation Tips
Prepare about all kind of day to day situation in Operation.
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
Aptitude Test - 40 Minutes
(2 Questions)
- Q1. Operations Management
- Q2. Quality Management
Aptitude and Personality Assessment
(2 Questions)
- Q1. How are you doing SLA Management
- Q2. What are your strengths and weakness
(2 Questions)
- Q1. What is your Expected salary
- Q2. What is your notice period
Interview Preparation Tips
(2 Questions)
- Q1. What are the KRA in your process
- Ans.
Key Result Areas (KRAs) in my process include sales targets, customer satisfaction, team performance, and operational efficiency.
Sales targets: Achieving monthly revenue goals through effective sales strategies.
Customer satisfaction: Ensuring high levels of customer service and resolving any issues promptly.
Team performance: Monitoring and improving the performance of team members through training and feedback.
Operatio...
- Q2. What is your KPI
- Ans.
My key performance indicator (KPI) is to increase sales revenue by 10% each quarter.
Increasing sales revenue by implementing new marketing strategies
Improving customer satisfaction to drive repeat business
Monitoring and analyzing sales data to identify trends and opportunities
Interview Preparation Tips
Altruist Technologies Interview FAQs
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Altruist Technologies Phone Banking Officer Interview Process
based on 3 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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Altruist Technologies Phone Banking Officer Reviews and Ratings
based on 17 reviews
Rating in categories
|
Business Associate
414
salaries
|  ₹1 L/yr - ₹4.2 L/yr |
|
Customer Relation Officer
297
salaries
| ₹1 L/yr - ₹4.6 L/yr |
|
Team Lead
288
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Customer Support Executive
281
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| ₹1 L/yr - ₹4 L/yr |
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Quality Analyst
245
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