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ExpertCallers Customer Service Executive Interview Questions and Answers
ExpertCallers Customer Service Executive Interview Experiences
1 interview found
I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Basic Qualifications
- Q2. Recent Experiences
- Q3. Some Personal and Family Background Questions
- Q4. Some questions related to Business Work Product
Interview Preparation Tips
Be Clear about what you are replying to the interviewer questions.
Don't get nervous to the interviewer questions.
Capture the present environment and what the interviewer is expecting to hear from you.
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
Interview Preparation Tips
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.
Customer Service Executive Interview Questions & Answers
TTEC India
Amrendra pratap
posted on 24 Dec 2018
Interview Preparation Tips
Experience: First round was eassy writing. It was a simple eassy topic
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
Customer Service Executive Interview Questions & Answers
Altruist Technologies
Anonymous
posted on 6 Jul 2021
I applied via Walk-in and was interviewed before Jul 2020. There were 5 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Self introduction
- Q2. Previous experience and responsibilities ?
- Q3. Why should we hire you?
- Q4. Choose any topic to discuss?
- Q5. Why you want to join us?
- Q6. What is customer service?
- Ans.
Customer service is the support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing assistance with product or service usage
Resolving complaints and issues
Building relationships with customers to ensure satisfaction and loyalty
- Q7. How to handle irritated customers?
- Ans.
Handle irritated customers by listening actively, empathizing, apologizing, and offering solutions.
Listen actively to their complaints without interrupting
Empathize with their situation and show understanding
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Stay calm and professional throughout the interaction
Interview Preparation Tips
Be confident at the time of interview.
Don't be rush.
I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. What do you know about ecommerce?
- Ans.
Ecommerce refers to buying and selling of goods and services online.
Ecommerce platforms include Amazon, eBay, and Shopify.
Customers can make purchases using credit/debit cards, PayPal, or other payment methods.
Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.
Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.
Ec...
- Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
- Ans.
Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.
Ecommerce allows for shopping from anywhere at any time
Online stores offer a wider variety of products and brands
Ecommerce often offers lower prices and discounts
No need to physically travel to stores and deal with crowds and parking
Ecommerce allows for easy comparison shopping
Delivery options make it easy to receive purchase...
- Q3. Why did you left your previous company?
- Q4. What are your goals?
- Q5. Tell me about yourself.
- Q6. How long will you work here?
Interview Preparation Tips
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.
After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.
So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.
That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. At first, the hr was very clear in the job requirement. And in second round, you will be given an assessment link for typing speed and to examine your thoughts and sentence formation skills. Dont worry, ba...
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Altruist Technologies
Anonymous
posted on 22 Sep 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.
It's a simple question maths
(1 Question)
- Q1. Self introduction
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.
Basic grammar and reasoning test.
SRT based typing chat test.
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