Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Etech Global Services Team. If you also belong to the team, you can get access from here

Etech Global Services Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Etech Global Services Customer Service Executive Interview Questions and Answers for Experienced

Updated 2 Sep 2024

Etech Global Services Customer Service Executive Interview Experiences for Experienced

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Feb 2023.Β There were 4 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-oneΒ 

(2 Questions)

  • Q1. Basic screening with Recruitment person
  • Q2. The recruitment person will do a pre-screening of candidate's profile
Round 3 - Computer testΒ 

(1 Question)

  • Q1. Basic computer skills and mock chat
Round 4 - HRΒ 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. Give brief about your hometown, education qualification and previous experience
  • Answered Anonymously
  • Q2. Why would you like to join us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. It's not that difficult an interview. Brush up your spoken english skills and basic computer knowledge.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023.Β There was 1 interview round.

Round 1 - Computer testΒ 

(2 Questions)

  • Q1. Basic test for the computer knowledge with the typing test.
  • Q2. Along with that you have to go for grammar test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Would like to share, make sure you have good knowledge about the firm and your appearing job profile.

Customer Service Executive Interview Questions Asked at Other Companies for Experienced

asked in iEnergizer
Q1. 3. What do you mean by Customer service? What is BPO?
asked in IntouchCX
Q2. What do you know about ecommerce?
asked in IntouchCX
Q3. What are the benefits of using ecommerce services rather than goi ... read more
asked in Flipkart
Q4. What do you understand by the name customer service
Q5. Why you want to join teleperformance ?

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Sep 2020.Β There were 4 interview rounds.

Interview QuestionnaireΒ 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,

I applied via Referral and was interviewed before Sep 2019.Β There was 1 interview round.

Interview QuestionnaireΒ 

1 Question

  • Q1. About my self and family background my educations and any work experience related

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great there were three rounds of interview taken by the HR and interview session was great

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

I applied via Referral and was interviewed before Sep 2021.Β There were 2 interview rounds.

Round 1 - Aptitude TestΒ 

Verscent test..
grammer test

Round 2 - HRΒ 

(1 Question)

  • Q1. Introduction and knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst environment and management join with no self respect

I applied via Naukri.com and was interviewed before Sep 2020.Β There was 1 interview round.

Interview QuestionnaireΒ 

7 Questions

  • Q1. What is mutual fund
  • Ans. 

    A mutual fund is a type of investment vehicle that pools money from multiple investors to invest in stocks, bonds, or other assets.

    • Mutual funds are managed by professional fund managers

    • Investors buy shares in the mutual fund and the value of their investment is determined by the performance of the underlying assets

    • Mutual funds offer diversification and convenience for investors who may not have the time or expertise to...

  • Answered by AI
  • Q2. What is the type of mutual fund
  • Ans. 

    There are various types of mutual funds such as equity, debt, hybrid, index, sectoral, etc.

    • Equity mutual funds invest in stocks of companies

    • Debt mutual funds invest in fixed income securities like bonds

    • Hybrid mutual funds invest in both stocks and bonds

    • Index mutual funds track a specific market index like Nifty or Sensex

    • Sectoral mutual funds invest in a specific sector like banking or technology

  • Answered by AI
  • Q3. What is stock market
  • Ans. 

    Stock market is a platform where publicly traded companies issue and trade their stocks.

    • Stock market is a place where investors buy and sell shares of publicly traded companies.

    • It provides a platform for companies to raise capital by issuing stocks.

    • The stock market is influenced by various factors such as economic indicators, company performance, and global events.

    • Examples of stock markets include the New York Stock Ex...

  • Answered by AI
  • Q4. And other mutual fund releted basic questions
  • Q5. What is debt ?what is EQUITY?what is liquid fund?
  • Ans. 

    Debt is money borrowed that needs to be repaid with interest. Equity is ownership in a company. Liquid fund is a type of mutual fund that invests in short-term, low-risk securities.

    • Debt is a loan that needs to be repaid with interest

    • Equity represents ownership in a company

    • Liquid fund is a type of mutual fund that invests in short-term, low-risk securities

    • Debt can be in the form of loans, bonds, or credit card balances

    • E...

  • Answered by AI
  • Q6. What is money market securities and commercial papers
  • Ans. 

    Money market securities and commercial papers are short-term debt instruments issued by corporations and governments.

    • Money market securities are highly liquid and low-risk investments that mature in less than a year.

    • Commercial papers are unsecured promissory notes issued by corporations to finance short-term cash needs.

    • Money market securities and commercial papers are traded in the money market, which is a segment of t...

  • Answered by AI
  • Q7. Why do you want to be work as an customer service executive in our organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - HR checks communication skills and basic product knowledge so prepare accordingly.whoever reading this all the very best for your interview
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022.Β There were 2 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-oneΒ 

(2 Questions)

  • Q1. What's the last job position u had?
  • Q2. What's your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - It's overall good, but management and HR response are way too bad. They don't even care about employees only shouting and giving πŸ˜–
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023.Β There were 2 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HRΒ 

(2 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.

    • I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

    • I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

    • I am adept at building rapport with customer...

  • Answered by AI
  • Q2. TELL ME SOMETHING ABOUT SELF?
  • Ans. 

    I am a dedicated and empathetic customer service executive with excellent communication skills.

    • I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

    • I am skilled in active listening and problem-solving, ensuring customer satisfaction.

    • I have a friendly and approachable demeanor, which helps in building rapport with customers.

    • I am proficient in using customer ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus your target to get this job right now.and one day before you read all out news and portfolio related these orgnisation.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024.Β There were 3 interview rounds.

Round 1 - HRΒ 

(1 Question)

  • Q1. HR general introduction and experience
Round 2 - VersantΒ 

(1 Question)

  • Q1. Versant voice and accent test
Round 3 - TechnicalΒ 

(1 Question)

  • Q1. Basic computer knowledge test

Etech Global Services Interview FAQs

How many rounds are there in Etech Global Services Customer Service Executive interview for experienced candidates?
Etech Global Services interview process for experienced candidates usually has 3 rounds. The most common rounds in the Etech Global Services interview process for experienced candidates are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Etech Global Services Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the Etech Global Services Customer Service Executive interview for experienced candidates -

  1. The recruitment person will do a pre-screening of candidate's prof...read more
  2. Basic test for the computer knowledge with the typing te...read more
  3. Along with that you have to go for grammar te...read more

Tell us how to improve this page.

Etech Global Services Customer Service Executive Interview Process for Experienced

based on 2 interviews

Interview experience

4.5
Β Β 
Good
View more
Etech Global Services Customer Service Executive Salary
based on 36 salaries
β‚Ή2.4 L/yr - β‚Ή4.3 L/yr
10% more than the average Customer Service Executive Salary in India
View more details

Etech Global Services Customer Service Executive Reviews and Ratings

based on 11 reviews

2.8/5

Rating in categories

2.5

Skill development

2.5

Work-life balance

2.5

Salary

2.5

Job security

2.5

Company culture

2.1

Promotions

2.6

Work satisfaction

Explore 11 Reviews and Ratings
Customer experience Specialist
150 salaries
unlock blur

β‚Ή2.5 L/yr - β‚Ή4.8 L/yr

Quality Analyst
137 salaries
unlock blur

β‚Ή2.4 L/yr - β‚Ή4.8 L/yr

Business Analyst
109 salaries
unlock blur

β‚Ή3.7 L/yr - β‚Ή8.9 L/yr

Senior Business Analyst
77 salaries
unlock blur

β‚Ή5.5 L/yr - β‚Ή15.5 L/yr

Online Chat Representative
61 salaries
unlock blur

β‚Ή2.2 L/yr - β‚Ή5 L/yr

Explore more salaries
Compare Etech Global Services with

Quess

3.8
Compare

Conduent

3.5
Compare

Statestreet HCL Services

3.3
Compare

IKS Health

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview