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Engaged Employer

Etech Global Services

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3.9

based on 335 Reviews

Video summary

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Etech Global Services Customer Service Executive Interview Questions and Answers for Experienced

Updated 2 Sep 2024

Etech Global Services Customer Service Executive Interview Experiences for Experienced

2 interviews found

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 22 Mar 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Indeed and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. Basic screening with Recruitment person

Add your answer

Q2. The recruitment person will do a pre-screening of candidate's profile

Add your answer

Round 3 - Computer test

(1 Question)

Q1. Basic computer skills and mock chat

Add your answer

Round 4 - HR

(2 Questions)

Q1. Tell me about yourself

Ans. Give brief about your hometown, education qualification and previous experience

Answered Anonymously

View 1 more answer

Q2. Why would you like to join us?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. It's not that difficult an interview. Brush up your spoken english skills and basic computer knowledge.

Customer Service Executive Interview Questions & Answers

Komil Punjani

posted on 27 Nov 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in May 2023. There was 1 interview round.

Round 1 - Computer test

(2 Questions)

Q1. Basic test for the computer knowledge with the typing test.

Add your answer

Q2. Along with that you have to go for grammar test.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Would like to share, make sure you have good knowledge about the firm and your appearing job profile.

Top trending discussions

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Interview Tips & Stories

1d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself

View 1 more answer

Q2. Why you want to join tech Mahindra

Add your answer

Q3. What's your memorable day of your life

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 6 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire

2 Questions

Q1. Convenient for night shift

Add your answer

Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 29 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. About your self ???

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. What are the components of customer satisfaction?

Ans.

Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving

Answered by AI

View 4 more answers

Q2. Why is there a need of customer support?

Ans.

Customer support is essential for resolving customer issues and ensuring customer satisfaction.

Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries

Answered by AI

Add your answer

Q3. What were you doing in the past?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 17 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire

3 Questions

Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro

Add your answer

Q2. Tell me about your hobbies

Add your answer

Q3. Tell me about your strength

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction and hobby and job related question.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 26 Feb 2021

Interview Questionnaire

1 Question

Q1. What is wipro

Add your answer

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 3 May 2021

Interview Questionnaire

1 Question

Q1. How will you handle Customers

Ans.

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

Actively listen to customers to understand their needs and concerns
Show empathy and understanding towards customers' situations
Provide prompt and effective solutions to address customers' issues
Maintain a positive and professional attitude throughout the interaction
Follow up wi

Answered by AI

View 22 more answers

Etech Global Services Interview FAQs

How many rounds are there in Etech Global Services Customer Service Executive interview for experienced candidates?

Etech Global Services interview process for experienced candidates usually has 3 rounds. The most common rounds in the Etech Global Services interview process for experienced candidates are Resume Shortlist, One-on-one Round and HR.

What are the top questions asked in Etech Global Services Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the Etech Global Services Customer Service Executive interview for experienced candidates -

The recruitment person will do a pre-screening of candidate's prof...read more
Basic test for the computer knowledge with the typing te...read more
Along with that you have to go for grammar te...read more

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Etech Global Services Customer Service Executive Salary

based on 35 salaries

₹2.4 L/yr - ₹4.2 L/yr

11% more than the average Customer Service Executive Salary in India

View more details

Etech Global Services Salaries in India

Customer experience Specialist 150 salaries	₹0 L/yr - ₹0 L/yr
Quality Analyst 136 salaries	₹0 L/yr - ₹0 L/yr
Business Analyst 128 salaries	₹0 L/yr - ₹0 L/yr
Senior Business Analyst 77 salaries	₹0 L/yr - ₹0 L/yr
Online Chat Representative 61 salaries	₹0 L/yr - ₹0 L/yr