Corpone Staffing Solutions Customer Care Executive Interview Questions and Answers

Inbound refers to receiving calls, while outbound refers to making calls.

• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more

Handle customers with empathy, active listening, problem-solving skills, and professionalism.

• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations

Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.

• Managed high volume of incoming calls and emails

• Assisted customers with troubleshooting and problem-solving

• Processed orders and returns efficiently

• Maintained positive relationships with customers to ensure satisfaction