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Concentrix Corporation Senior Customer Service Representative Interview Questions and Answers for Experienced

Updated 18 Jul 2024

Concentrix Corporation Senior Customer Service Representative Interview Experiences for Experienced

7 interviews found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 18 Jul 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Its basically math and english

Round 2 - HR 

(2 Questions)

  • Q1. Introduction of the candidate
    • Add your answer
  • Q2. Experience of the candidate
  • Ans. 

    I have over 5 years of experience in customer service, including handling escalated issues and managing a team.

    • Managed a team of customer service representatives to ensure high levels of customer satisfaction

    • Resolved escalated customer issues in a timely and efficient manner

    • Implemented new customer service strategies to improve overall customer experience

    • Trained new customer service representatives on company policies

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Client round happend
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 23 Aug 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Brief explanation about personal information and work experience
    • Add your answer
Round 2 - Assignment 

Amcat test about English knowledge

Round 3 - Aptitude Test 

Voice and accent test

Round 4 - One-on-one 

(1 Question)

  • Q1. Stability check , process knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be brave and confident, make sure to revise few corporate based interview questions

Senior Customer Service Representative Interview Questions Asked at Other Companies for Experienced

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Q3. What is the definition of customer service?
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Q4. If you get 2 cr rs what will you do
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Senior Customer Service Representative Interview Questions & Answers

user image priyanka sagar

posted on 23 Apr 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Amcat test need to be give

Round 3 - HR 

(1 Question)

  • Q1. About yourself and background details
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Technical question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

What people are saying about Concentrix Corporation

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Application Tech Support Practitioner and work pressure on role
Is it worth to join for this role? What salary can I expect if my current salary is 8.58 Lakh/Annum Experience 3 years Work Culture of Accenture and any more information about role Application Tech Support Practitioner and work pressure on role
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Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 23 Jan 2022

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked about the how do you think customer can be helped quickly
    • Add your answer
  • Q2. Tell me a scenario from your previous job role where you help a customer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack

Concentrix Corporation interview questions for designations

 Customer Service Representative

 (24)

 Customer Service Operations Representative

 (1)

 Customer Representative

 (1)

 Call Centre Customer Service Representative

 (1)

 Senior Customer Support Executive

 (2)

 Customer Service

 (2)

 Customer Support Representative

 (3)

 Customer Representative Executive

 (3)

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 23 Jan 2022

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked about the how do you think customer can be helped quickly
    • Add your answer
  • Q2. Tell me a scenario from your previous job role where you help a customer
  • Ans. 

    Assisted a customer in resolving a billing issue

    • Customer was charged twice for a service

    • Reviewed the customer's account and identified the error

    • Contacted the billing department to reverse the charge

    • Followed up with the customer to confirm the issue was resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 23 Jan 2021

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. Previous experience, interests in customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident with the answers.

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 17 Mar 2020

I applied via Recruitment Consultant and was interviewed in Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why Concentrix ?
    • Add your answer
  • Q2. What is customer service?
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Good customer service can lead to customer loyalty and repeat business

    • Examples include answering phone calls, responding to emails,

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for giving the grammar test in the 1st and 2nd round later people have to give typing test,online assessment then operation manager's round.
Don't be worried and write in easy words be make sure your punctuation is correct.
Don't exceed the words limit while writing essay or online assessment.

Interview questions from similar companies

Senior Customer Service Representative Interview Questions & Answers

Conduent user image Anonymous

posted on 30 Sep 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Self introduction with manager
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

Teleperformance user image Prabhat shukla

posted on 12 May 2018

Interview Questionnaire 

8 Questions

  • Q1. Describe your locality
    • Add your answer
  • Q2. Why this sectors
    • Add your answer
  • Q3. Why did not opt for further study
    • Add your answer
  • Q4. Salary expectation
    • Add your answer
  • Q5. If you get 3 things to change in life what they would be?
    • Add your answer
  • Q6. If you get 2 cr rs what will you do
  • Ans. 

    I would consider saving a portion of the money and using the rest for immediate needs or investments.

    • Consider saving a portion of the money

    • Use the rest for immediate needs or investments

    • Answered by AI
    Add your answer
  • Q7. Handle a call of customer acting as a bank representative
  • Ans. 

    Handling a call from a customer acting as a bank representative

    • Remain calm and professional throughout the call

    • Verify the customer's identity and their authority as a bank representative

    • Listen actively and empathetically to understand their concerns

    • Provide accurate and helpful information or assistance

    • Follow proper protocols and procedures for handling bank representatives

    • Document the call and any actions taken for fut

    • Answered by AI
    Add your answer
  • Q8. Why did not make career in your hobby
    • Add your answer

Interview Preparation Tips

Round: Operation round
Experience: Why are you leaving your job
What is salary expectation
Are you comfortable with shift timing
What do you know about the process


Customer Care Representative Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 11 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic Questions 1. introduce yourself 2. write an essay on given topic
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Managerial round
    • Add your answer
  • Q2. Introduce yourself how was your day
    • Add your answer
  • Q3. Repeat measure,treasure, pleasure
    • Add your answer
More about working at Concentrix Corporation
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#4 Best Mega Company - 2021

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Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Senior Customer Service Representative interview for experienced candidates?
Concentrix Corporation interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process for experienced candidates are One-on-one Round, HR and Aptitude Test.
How to prepare for Concentrix Corporation Senior Customer Service Representative interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are International Voice Process, US Process, US Shift, customer care and customer support.
What are the top questions asked in Concentrix Corporation Senior Customer Service Representative interview for experienced candidates?

Some of the top questions asked at the Concentrix Corporation Senior Customer Service Representative interview for experienced candidates -

  1. What is customer servi...read more
  2. experience of the candid...read more
  3. What is bsod, Troubleshooting, No Boot,No Post issue...read more

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Concentrix Corporation Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 7 Concentrix Corporation interviews
WalkIn
Job Portal
Recruitment Consultant
14%
14%
14%
58% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Concentrix Corporation Senior Customer Service Representative Salary
based on 986 salaries
₹1.4 L/yr - ₹5.7 L/yr
At par with the average Senior Customer Service Representative Salary in India
View more details

Concentrix Corporation Senior Customer Service Representative Reviews and Ratings

based on 182 reviews

3.8/5

Rating in categories

3.6

Skill development

3.6

Work-Life balance

3.3

Salary & Benefits

4.0

Job Security

3.8

Company culture

3.0

Promotions/Appraisal

3.4

Work Satisfaction

Explore 182 Reviews and Ratings
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