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American Express

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4.2

based on 3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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American Express Senior Customer Service Representative Interview Questions and Answers

Updated 23 Jun 2024

American Express Senior Customer Service Representative Interview Experiences

2 interviews found

Senior Customer Service Representative Interview Questions & Answers

user image Vidit Gulati

posted on 5 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. How to convince the customer to buy the product?
  • Ans. 

    To convince the customer to buy the product, focus on highlighting its benefits, addressing their needs, building trust, and offering incentives.

    • Highlight the unique features and benefits of the product

    • Address the customer's needs and pain points

    • Build trust by providing testimonials or case studies

    • Offer incentives such as discounts, free trials, or guarantees

    • Provide excellent customer service and support

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Situation based questions

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Talk about your work experience.
    • Add your answer
Round 2 - Voice and Accent 

(2 Questions)

  • Q1. Comprehension and Retention.
    • Add your answer
  • Q2. Reading and Listening.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Talk about a situation you saved from being escalated.
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Senior Customer Service Representative interview:
  • Credit Cards
  • Customer Relationship
  • Spoken English
Interview preparation tips for other job seekers - Be confident and make sure you don't talk about anything irrelevant. You'll be fine :)

Senior Customer Service Representative Interview Questions Asked at Other Companies

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Top trending discussions

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Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

HSBC Group user image Anonymous

posted on 28 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
-

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Necessary skills needed for a customer service rep.
    • Add your answer
  • Q2. Why do you want to work at HSBC
    • Add your answer
Round 2 - Aptitude Test 

Behavioral assessment if it aligns with their value (30min-1hr)

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress smart, be confident, You got this, All the best.

Senior Representative Interview Questions & Answers

BNY user image Anonymous

posted on 19 Mar 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction : in this they will check fluency in english, sentence formation, confidence etc.,
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. As i was experience candidate, i did not had any aptitude test., i was in my home town so gave telephonic round., in which operation manager asked me to introduce yourself, then questions on accounting, mu...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher's (Finance & accounts) : prepare well for aptitude test., also prepare well on self introduction & basic knowledge about BNY, share market , OTC ( futures , option , forwards, derivatives, accounting basic J.E, etc)

Experience candidate : there will be HR round in which they will check communication, experience, expectations and in one on one / face to face interview scenario based questions, questions on CV whatever mentioned by candidate, they will check knowledge also on trades, mutual fund, custody/trustee in relation to MF. Etc.,

Operations Representative Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 27 May 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About the previous organisation work etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare on your previous job role mostly. They ask most of the questions from your previous profile and go through your resume. They will ask analytical questions scenario base.

Customer Service Representative Interview Questions & Answers

HSBC Group user image Anonymous

posted on 1 Dec 2022

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Assessment of Aptitude, basic common understanding of day to day problems and thier management

Round 3 - One-on-one 

(1 Question)

  • Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
    • Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. Why you want to work with HSBC
    • Add your answer
  • Q2. What are expectation in terms of salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real, they would select you if they find you suitable, otherwise it would be you struggling on the job.

Senior Representative Interview Questions & Answers

BNY user image Vaishali Narkhede

posted on 4 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Job Description, Experience in years,
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. What are the types of Corp actions? Explain in Details What is dividend? Impact of dividend on NAV Previous job working overview.
  • Ans. 

    Types of Corp actions include dividends, stock splits, mergers, acquisitions, and spin-offs. Dividends are payments made by a company to its shareholders from its profits.

    • Types of Corp actions: dividends, stock splits, mergers, acquisitions, spin-offs

    • Dividend is a payment made by a company to its shareholders from its profits

    • Impact of dividend on NAV: NAV decreases by the amount of dividend paid

    • Previous job working ove...

    • Answered by AI
    Add your answer

Senior Representative Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 1 Feb 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Assignment 

Regarding finance department

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Tell me about your company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't join this company it's looks like brand but inside is very worst culture.

Customer Care Representative Interview Questions & Answers

HSBC Group user image Anonymous

posted on 22 Jan 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 5 interview rounds.

Round 1 - Assignment 

Online assessment includes fewer questions based on our personal interest and strengths and the way we handle situations

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. I was given a scenario to do a mock call
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Completely based on my prior job experience and my roles and responsibilities in both the companies I worked with previously
    • Add your answer
Round 5 - HR 

(2 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Care Representative interview:
  • About company
  • Job role
  • previous job experience
  • General knowledge
  • bit of calculation
  • online reviews
  • current employee reviews
Interview preparation tips for other job seekers - Please do not panic
Always pre preparation is a must and should
Know about what designation you are getting interviewed for so that accordingly you can deliver the answers to their respective questions
Even if you do not know the answer to a question keep speaking something already rather than keeping a silence
Ask to repeat the question if you don’t get it right

Senior Representative Interview Questions & Answers

BNY user image Anonymous

posted on 12 Jun 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. NAV calculations
    • Add your answer
  • Q2. Mutual funds Corporation actions
    • Add your answer
More about working at American Express
golden leaf award

#4 Best Large Company - 2022

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#1 Best Large Financial Services Company - 2022

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#18 Best Large Company - 2021

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American Express Interview FAQs

How many rounds are there in American Express Senior Customer Service Representative interview?
American Express interview process usually has 2-3 rounds. The most common rounds in the American Express interview process are One-on-one Round, Case Study and HR.
How to prepare for American Express Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Inbound Calls, International Voice Process, Outbound Calling, customer support and inbound voice process.
What are the top questions asked in American Express Senior Customer Service Representative interview?

Some of the top questions asked at the American Express Senior Customer Service Representative interview -

  1. How to convince the customer to buy the produ...read more
  2. Comprehension and Retenti...read more
  3. Reading and Listeni...read more

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American Express Senior Customer Service Representative Salary
based on 28 salaries
₹3.5 L/yr - ₹8.4 L/yr
78% more than the average Senior Customer Service Representative Salary in India
View more details

American Express Senior Customer Service Representative Reviews and Ratings

based on 8 reviews

4.7/5

Rating in categories

4.3

Skill development

4.4

Work-Life balance

4.5

Salary & Benefits

4.5

Job Security

4.5

Company culture

4.3

Promotions/Appraisal

4.4

Work Satisfaction

Explore 8 Reviews and Ratings
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