American Express Senior Customer Service Representative Reviews

Likes

Toxic work culture and worst management . U can’t work there for more than two years, either they will chuck you out or you will leave by yourself. Over pressure and no work life balance. The only reason they are always hiring is because every year the attrition rate is beyond limits .

Dislikes

Management and politics, work culture

Likes

Cab service and free food.

Dislikes

- Good work culture is a scam. The environment in actual in pathetic. There is no process in place to handle incidents of bad behaviour. I myself have faced eve teasing, and when raised it with senior leadership, they asked me to ignore it and focus on work. When I raised it with the CLR team ( colleague labor and relations), they said it doesn't fall under their work basket. The only reason Amex tops in the workplace culture is because they are very good at hiding incidents of bad behaviour. So many people around us have left because of the same. One of the incidents involved someone directly reporting to MD India, still no action was taken. - Promotions are very difficulty to get. There aren't much vacancies anyways, and some of which that do come up, they already have an internal candidate decided. They only post those vacancies in portal for compliance sake. They keep advertising lateral movement instead of vertical movements. - Low salaries compared to competitors. -They have been actively hiring female employees to maintain the gender ratio, but do nothing when we face discrimination by our managers or are misbehaved by other male colleagues. Two female analysts under my VP team have already left this year citing mental health issues. - They are not laying off people because they have been actively placing people in PIP. Every director has been informed the no of people to eliminate from their team. PIP itself creates so much mental pressure that the employee themselves end up resigning. Hence the attrition rates have also increased, but no news of layoffs....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Amex is the best company I have ever worked with, work culture, flexibility, compensation, management etc everything is superb

Dislikes

Amex few HR's never reply or help, when Amex ex -employee want to rejoin Amex they should help them by providing support & feedback needed. They should reply on time.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good policies as compared with other companies

Dislikes

Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Dislikes

too much politics, no place for talent only sycophancy and politics

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Company culture

Dislikes

No job security

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Likes

ITS THE MOST HOPELESS ORGANISATION I EVER WORKED

Dislikes

NO JOB SECURITY, FULL MICRO-MANAGEMENT, HIRE AND FIRE CULTURE

Likes

Flexible work arrangements and supportive policies make it easy to balance professional and personal commitments A highly inclusive and supportive atmosphere that makes coming to work every day enjoyable Health insurance plans cater to a diverse range of needs, ensuring all employees have access to care that suits their unique health requirements

Dislikes

The company fosters a culture of inclusivity through its active and diverse employee resource groups, providing a sense of community and belonging for all employees It makes working here feel like you're part of a strong, supportive team

Likes

The company supports its employees’ professional growth by offering resources for learning new technologies and improving current skills

Dislikes

The company invests in the latest technology, allowing freshers to work with cuttingedge tools and systems that promote efficiency and innovation The relaxed yet productive atmosphere enables employees to achieve high performance without the stress of unrealistic deadlines or constant pressure

Likes

Leadership is highly involved in wellness and community activities The balance of exciting work events and engaging leadership makes this a dynamic and enjoyable workplace

Dislikes

Leaders at this company genuinely care about employee development and foster a positive and supportive work environment There’s never a dull moment here

Likes

The company supports employees in expanding their skill set by facilitating interdepartmental exposure and development opportunities Employees have access to a generous amount of paid time off, ensuring they can recharge and avoid burnout

Dislikes

The company fosters open lines of communication, ensuring that all employees are informed and involved in the decisionmaking process Colleagues are open and communicative, making it easy to share ideas and collaborate effectively

Likes

The company is open to flexible hours and remote work options, allowing employees to work in a way that suits them best

Dislikes

The team dynamics here are fantastic—everyone collaborates and supports each other, making it a joy to work together They offer a wide range of leave options that meet employees' needs

Likes

A very inclusive culture, welcoming people from all backgrounds and experiences

Dislikes

The company has implemented comprehensive safety protocols, and there's a strong emphasis on employee wellbeing The company offers a highly competitive benefits package, including health, dental, vision, and generous paid time off

Likes

Salary 3 days office, 2 WFH Yearly promotion, if you are a female and if your Director is Sameer Ojha, EDDS

Dislikes

Promotions to only females, rather than deserving candidates As licking culture Yearly promotion, if you are a female and if your Director is Sameer Ojha, EDDS No work life balance Peanuts, in name of appraisal

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

In my role I had an amazing work life balance. Never received a call from my bosses to work on holiday or work off .

Dislikes

No skill enhancement. Even if you emailed to the Managers or Directores of a particular project to learn their work, it's seldom that you get any reply.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)