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American Express Senior Customer Service Representative Interview Questions and Answers
Updated
23 Jun 2024
2 interviews found
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Popular
Vidit Gulati
Interview experience
Excellent
Difficulty level
Moderate
Duration
-
Result
Selected
2 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. How to convince the customer to buy the product? View Answers (1)
2
Case Study Round
Situation based questions
Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Jun 2023.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me about yourself. Add Answer
- Q2. Talk about your work experience. Add Answer
2
Voice and Accent Round (2 Questions)
- Q1. Comprehension and Retention. Add Answer
- Q2. Reading and Listening. Add Answer
3
Technical Round (2 Questions)
- Q1. Talk about a situation you saved from being escalated. Add Answer
- Q2. Why should we hire you? Add Answer
Interview Preparation Tips
Topics to prepare for American Express Senior Customer Service Representative interview:
- Credit Cards
- Customer Relationship
- Spoken English
Interview questions from similar companies
Interview experience
Good
Difficulty level
Easy
Duration
-
Result
-
I applied via Company Website and was interviewed in Sep 2024.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Necessary skills needed for a customer service rep. Add Answer
- Q2. Why do you want to work at HSBC Add Answer
2
Aptitude Test Round
Behavioral assessment if it aligns with their value (30min-1hr)
Interview Preparation Tips
Interview preparation tips for other job seekers - Dress smart, be confident, You got this, All the best.
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Self introduction : in this they will check fluency in english, sentence formation, confidence etc., Add Answer
3
One-on-one Round (1 Question)
- Q1. As i was experience candidate, i did not had any aptitude test., i was in my home town so gave telephonic round., in which operation manager asked me to introdu...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Fresher's (Finance & accounts) : prepare well for aptitude test., also prepare well on self introduction & basic knowledge about BNY, share market , OTC ( futures , option , forwards, derivatives, accounting basic J.E, etc)
Experience candidate : there will be HR round in which they will check communication, experience, expectations and in one on one / face to face interview scenario based questions, questions on CV whatever mentioned by candidate, they will check knowledge also on trades, mutual fund, custody/trustee in relation to MF. Etc.,
Experience candidate : there will be HR round in which they will check communication, experience, expectations and in one on one / face to face interview scenario based questions, questions on CV whatever mentioned by candidate, they will check knowledge also on trades, mutual fund, custody/trustee in relation to MF. Etc.,
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before May 2023.
1 Interview Round
1
HR Round (1 Question)
- Q1. About the previous organisation work etc Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare on your previous job role mostly. They ask most of the questions from your previous profile and go through your resume. They will ask analytical questions scenario base.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Nov 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Assignment Round
Assessment of Aptitude, basic common understanding of day to day problems and thier management
3
One-on-one Round (1 Question)
- Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel. Add Answer
4
HR Round (2 Questions)
- Q1. Why you want to work with HSBC Add Answer
- Q2. What are expectation in terms of salary Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be real, they would select you if they find you suitable, otherwise it would be you struggling on the job.
Vaishali Narkhede
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in Feb 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (1 Question)
- Q1. Job Description, Experience in years, Add Answer
3
Technical Round (1 Question)
- Q1. What are the types of Corp actions? Explain in Details
What is dividend?
Impact of dividend on NAV
Previous job working overview. View Answers (1)
Interview experience
Bad
Difficulty level
Hard
Duration
2-4 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023.
2 Interview Rounds
1
Assignment Round
Regarding finance department
2
One-on-one Round (2 Questions)
- Q1. Tell me about your self Add Answer
- Q2. Tell me about your company Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Please don't join this company it's looks like brand but inside is very worst culture.
I applied via Recruitment Consulltant and was interviewed in Jul 2021.
5 Interview Rounds
1
Assignment Round
Online assessment includes fewer questions based on our personal interest and strengths and the way we handle situations
2
HR Round (5 Questions)
- Q1. What are your salary expectations? View Answers (1)
- Q2. Share details of your previous job. Add Answer
- Q3. Why are you looking for a change? Add Answer
- Q4. What are your strengths and weaknesses? Add Answer
- Q5. Tell me about yourself. Add Answer
3
One-on-one Round (1 Question)
- Q1. I was given a scenario to do a mock call Add Answer
4
One-on-one Round (1 Question)
- Q1. Completely based on my prior job experience and my roles and responsibilities in both the companies I worked with previously Add Answer
5
HR Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. What are your salary expectations? Add Answer
Interview Preparation Tips
Topics to prepare for HSBC Group Customer Care Representative interview:
Always pre preparation is a must and should
Know about what designation you are getting interviewed for so that accordingly you can deliver the answers to their respective questions
Even if you do not know the answer to a question keep speaking something already rather than keeping a silence
Ask to repeat the question if you don’t get it right
- About company
- Job role
- previous job experience
- General knowledge
- bit of calculation
- online reviews
- current employee reviews
Always pre preparation is a must and should
Know about what designation you are getting interviewed for so that accordingly you can deliver the answers to their respective questions
Even if you do not know the answer to a question keep speaking something already rather than keeping a silence
Ask to repeat the question if you don’t get it right
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Technical Round (2 Questions)
- Q1. NAV calculations Add Answer
- Q2. Mutual funds Corporation actions Add Answer
American Express Interview FAQs
How many rounds are there in American Express Senior Customer Service Representative interview?
American Express interview process usually has 2-3 rounds. The most common rounds in the American Express interview process are One-on-one Round, Case Study and HR.
How to prepare for American Express Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Inbound Calls, International Voice Process, Outbound Calling, customer support and inbound voice process.
What are the top questions asked in American Express Senior Customer Service Representative interview?
Tell us how to improve this page.
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American Express Senior Customer Service Representative
Salary
based on 26 salaries
₹3.5
L/yr - ₹8.4
L/yr
71%
more
than the average Senior Customer Service Representative Salary in India
View more details
American Express Senior Customer Service Representative Reviews and Ratings
based on 8 reviews
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