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HSBC Group

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based on 4.8k Reviews

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HSBC Group Customer Care Representative Interview Questions and Answers for Experienced

Updated 22 Jan 2022

HSBC Group Customer Care Representative Interview Experiences for Experienced

1 interview found

Customer Care Representative Interview Questions & Answers

user image Anonymous

posted on 22 Jan 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 5 interview rounds.

Round 1 - Assignment 

Online assessment includes fewer questions based on our personal interest and strengths and the way we handle situations

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. I was given a scenario to do a mock call
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Completely based on my prior job experience and my roles and responsibilities in both the companies I worked with previously
    • Add your answer
Round 5 - HR 

(2 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Care Representative interview:
  • About company
  • Job role
  • previous job experience
  • General knowledge
  • bit of calculation
  • online reviews
  • current employee reviews
Interview preparation tips for other job seekers - Please do not panic
Always pre preparation is a must and should
Know about what designation you are getting interviewed for so that accordingly you can deliver the answers to their respective questions
Even if you do not know the answer to a question keep speaking something already rather than keeping a silence
Ask to repeat the question if you don’t get it right

Top trending discussions

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Career Growth
4d
an application support engineer
Salary Increment after Probation – How to Maximize Chances?
I joined my current company 3 months ago and I’m currently in a 6-month probation period. During the interview, the interviewer mentioned that salary increments after probation are rare, but there’s a slight chance if performance is exceptional. I want to know — is there any practical way to maximize my chances for a salary hike after probation? Also, would it be a good idea to search for new jobs and use an offer to negotiate a raise with my current company? Or would that backfire during the probation period? Looking for advice from people who have faced similar situations. Please share your experiences!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Bank user image

posted on 22 Dec 2021

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. I said about myself from my studies till now.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold, speak the truth, speak what you have know

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 8 May 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About Qualification
    • Add your answer
  • Q3. Known languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Aritro Mukherji

posted on 24 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 4 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
    • Add your answer
  • Q2. Willing to work/reallocate anywhere in the city/state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

Customer Service Executive Interview Questions & Answers

State Bank of India user image Anonymous

posted on 28 Mar 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. How did you hear about this role?
    • Add your answer
Round 2 - Aptitude Test 

Very basic test simple maths and logic questions

Round 3 - HR 

(4 Questions)

  • Q1. Intro your self
    • Add your answer
  • Q2. Why should we hire you
    • Add your answer
  • Q3. What are your strengths and weakness?
    • Add your answer
  • Q4. What you bring to the table?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just watch a Youtube video on BPO interview

Customer Service Executive Interview Questions & Answers

RBL Bank user image Anonymous

posted on 13 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself , tell me about your ex job Why you left previous job
    • Add your answer
  • Q2. Salary expectations for the job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and confident
Share your experiences
Dressing up properly very important for interview
Not to be nervous

Customer Service Executive Interview Questions & Answers

RBL Bank user image Anonymous

posted on 17 Feb 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is bpo and customer support?
    • Add your answer
  • Q2. Why you leave the past job?
    • Add your answer

Customer Service Executive Interview Questions & Answers

IndusInd Bank user image Himanshu Chaudhary

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Could you please provide me with some information about yourself and your work experience?
    • Add your answer
  • Q2. Are you comfortable with working 6 days instead of 5 days?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Give your introduction?
    • Add your answer
  • Q2. Why you left your previous organisation?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous during the Interview.
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Care Representative interview for experienced candidates?
HSBC Group interview process for experienced candidates usually has 5 rounds. The most common rounds in the HSBC Group interview process for experienced candidates are HR, One-on-one Round and Assignment.

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