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State Bank of India

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3.8

based on 4k Reviews

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State Bank of India Customer Service Executive Interview Questions and Answers

Updated 28 Mar 2024

State Bank of India Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 28 Mar 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. How did you hear about this role?
    • Add your answer
Round 2 - Aptitude Test 

Very basic test simple maths and logic questions

Round 3 - HR 

(4 Questions)

  • Q1. Intro your self
    • Add your answer
  • Q2. Why should we hire you
    • Add your answer
  • Q3. What are your strengths and weakness?
    • Add your answer
  • Q4. What you bring to the table?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just watch a Youtube video on BPO interview

Top trending discussions

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Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 11 Dec 2022

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
    • Add your answer
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 23 Dec 2021

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction ,Work expirience . You are comfort for sales work can you source the work from market and comfort for it .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good expirience i have completed 3 months in the axis bank

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 10 Apr 2021

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Share your job experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Khushi Saini

posted on 1 Sep 2020

I applied via Referral and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my background n related to the sales service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always have confidence, try to talk in a very fluent English and cut to cut way of talking

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Aritro Mukherji

posted on 24 Sep 2017

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 4 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
    • Add your answer
  • Q2. Willing to work/reallocate anywhere in the city/state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 9 Sep 2020

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

Customer Service Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 26 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
    • Add your answer
  • Q2. What was my in hand salary at my previous job?
    • Add your answer
  • Q3. Expectations about salary and giving their salary bracket.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.
More about working at State Bank of India

State Bank of India Interview FAQs

How many rounds are there in State Bank of India Customer Service Executive interview?
State Bank of India interview process usually has 3 rounds. The most common rounds in the State Bank of India interview process are One-on-one Round, Aptitude Test and HR.

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State Bank of India Interviews By Designations

Interview Questions for Popular Designations

State Bank of India Customer Service Executive Interview Process

based on 2 interviews

Interview experience

3
  
Average
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State Bank of India Customer Service Executive Salary
based on 31 salaries
₹1 L/yr - ₹4.9 L/yr
15% less than the average Customer Service Executive Salary in India
View more details

State Bank of India Customer Service Executive Reviews and Ratings

based on 17 reviews

4.6/5

Rating in categories

4.2

Skill development

4.9

Work-life balance

4.0

Salary

4.5

Job security

4.6

Company culture

4.2

Promotions

4.4

Work satisfaction

Explore 17 Reviews and Ratings
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