Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Premium Employer

i

This company page is being actively managed by Equitas Small Finance Bank Team. If you also belong to the team, you can get access from here

Equitas Small Finance Bank Verified Tick

Compare button icon Compare button icon Compare
4.5

based on 6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Equitas Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 20 Dec 2024

Equitas Small Finance Bank Customer Service Executive Interview Experiences

2 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 20 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell about you and your career
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. How is your work
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell all about your self and career
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Tell about your self n
    • Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 20 Dec 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal details
    • Add your answer
  • Q2. Qualification
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I decided not to join the company due to the high level of work pressure.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
View answers (35)
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
View answers (8)
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
View answers (36)
asked in Muthoot Fincorp
Q4. What do you know about gold loans and How will you identify wheth ... read more
View answers (10)
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
View answers (14)
View All

Top trending discussions

View All
Interview Tips & Stories
2w
heartwarmingracoon
Verified Icon
·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
Got a question about Equitas Small Finance Bank?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

IndusInd Bank user image Himanshu Chaudhary

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Could you please provide me with some information about yourself and your work experience?
    • Add your answer
  • Q2. Are you comfortable with working 6 days instead of 5 days?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Give your introduction?
    • Add your answer
  • Q2. Why you left your previous organisation?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous during the Interview.

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 31 Jul 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assignment 

Online assessment test contains 25que , one subjective que ,one audio/video question

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
  • Banking terms
  • customer support

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
    • Add your answer
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

IDBI Bank user image Anonymous

posted on 7 Nov 2021

I was interviewed in May 2021.

Interview Questionnaire 

3 Questions

  • Q1. APY MINIMUM AND MAXIMUM AGE
    • Add your answer
  • Q2. SHG MINIMUM AND MAXIMUM MEMBERS
    • Add your answer
  • Q3. MAXIMUM 20 MEMBERS
  • Ans. 

    I can manage a team of maximum 20 members effectively.

    • I prioritize tasks and delegate responsibilities based on team members' strengths

    • I ensure clear communication and provide regular feedback to team members

    • I motivate and encourage team members to achieve their goals

    • I lead by example and set high standards for performance

    • I am adaptable and can handle unexpected challenges

    • For example, in my previous role as a team lead...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - THIS INTERVIEW WAS A PROMOTION INTERVIEW FROM EXECUTIVE TO ASSISTANT MANAGER. THIS LASTED FOR ABOUT 15 MINUTES. MOST OF THE QUESTIONS ASKED WERE ABOUT THE DESKS WE HANDLE IN BANK DAILY. THAT WAS THE FIRST INTERVIEW I EVER FACED. I WAS VERY TENSE AND WAS UNABLE TO ANSWER MY QUESTIONS. YOU NEED TO STAY CALM AND TRY TO RELAX.

Customer Service Executive Interview Questions & Answers

IndusInd Bank user image Anonymous

posted on 21 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before May 2023.

Round 1 - Aptitude Test 

The thing is your interview is not a based on aptitude.

Round 2 - One-on-one 

(1 Question)

  • Q1. After aptitude test Manager will take the interview and they are helping to complete the task. But it based on your willingness.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary descision with Hr.
    • Add your answer

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 3 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. What skills are essential in customer service
    • Add your answer

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 26 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.
    • Add your answer

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 31 Jul 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assignment 

Online assessment test : 25mcq, one subjective question

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
  • Banking term
  • Customer Service
More about working at Equitas Small Finance Bank
golden leaf award

#2 Best Large Banking Company - 2022

golden leaf awardgolden leaf award

#1 Best Mid-Sized Banking Company - 2021

golden leaf award

Equitas Small Finance Bank Interview FAQs

How many rounds are there in Equitas Small Finance Bank Customer Service Executive interview?
Equitas Small Finance Bank interview process usually has 2-3 rounds. The most common rounds in the Equitas Small Finance Bank interview process are HR and One-on-one Round.
How to prepare for Equitas Small Finance Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Equitas Small Finance Bank. The most common topics and skills that interviewers at Equitas Small Finance Bank expect are Branch Banking Operations, Customer Service, KYC and Relationship Management.
What are the top questions asked in Equitas Small Finance Bank Customer Service Executive interview?

Some of the top questions asked at the Equitas Small Finance Bank Customer Service Executive interview -

  1. Tell all about your self and car...read more
  2. Tell about you and your car...read more
  3. Tell about your sel...read more

Tell us how to improve this page.

Equitas Small Finance Bank Interviews By Designations

Interview Questions for Popular Designations

Equitas Small Finance Bank Customer Service Executive Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
View more
Join Equitas Small Finance Bank #BeyondBanking

Customer Service Executive Interview Questions from Similar Companies

IDFC FIRST Bank Customer Service Executive Interview Questions
4.0
 • 14 Interviews
HDFC Bank Customer Service Executive Interview Questions
3.9
 • 8 Interviews
Axis Bank Customer Service Executive Interview Questions
3.8
 • 8 Interviews
Kotak Mahindra Bank Customer Service Executive Interview Questions
3.8
 • 6 Interviews
ICICI Bank Customer Service Executive Interview Questions
4.0
 • 3 Interviews
IndusInd Bank Customer Service Executive Interview Questions
3.5
 • 2 Interviews
Jana Small Finance Bank Customer Service Executive Interview Questions
3.8
 • 2 Interviews
RBL Bank Customer Service Executive Interview Questions
3.6
 • 1 Interview
DBS Bank Customer Service Executive Interview Questions
3.8
 • 1 Interview
IDBI Bank Customer Service Executive Interview Questions
3.5
 • 1 Interview
View all

Fast track your campus placements

Velammal Engineering College, Chennai Placement Questions
1 Interview
VELS Institute of Science, Technology and Advanced Studies (VISTAS), Chennai Placement Questions
1 Interview
View all
Equitas Small Finance Bank Customer Service Executive Salary
based on 40 salaries
₹1.4 L/yr - ₹3.2 L/yr
23% less than the average Customer Service Executive Salary in India
View more details

Equitas Small Finance Bank Customer Service Executive Reviews and Ratings

based on 25 reviews

4.4/5

Rating in categories

4.5

Skill development

4.2

Work-life balance

4.3

Salary

4.5

Job security

4.4

Company culture

4.2

Promotions

4.1

Work satisfaction

Explore 25 Reviews and Ratings
Equitas Small Finance Bank Salaries in India
Assistant Manager
864 salaries
unlock blur

₹1.8 L/yr - ₹5.3 L/yr

Business Development Officer
412 salaries
unlock blur

₹1.5 L/yr - ₹4.2 L/yr

Sales Officer
323 salaries
unlock blur

₹1.1 L/yr - ₹4.8 L/yr

Deputy Manager
313 salaries
unlock blur

₹2.3 L/yr - ₹9.5 L/yr

Customer Service Officer
305 salaries
unlock blur

₹1.2 L/yr - ₹5 L/yr

Explore more salaries
Compare Equitas Small Finance Bank with

Ujjivan Small Finance Bank

4.1
Compare

AU Small Finance Bank

4.3
Compare

Bandhan Bank

3.7
Compare

IDFC FIRST Bank

4.0
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview