Equitas Small Finance Bank Customer Service Officer Interview Questions, Process, and Tips

Good communication skills. Speak clearly and concisely.

Q1. Work in stressful times.
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Q2. Salary expectations
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Q1. About 15 G and 15 H
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Q2. Teller roll
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Q1. What is Soiled note
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A soiled note is a currency note that is dirty, torn, or damaged in some way.
• Soiled notes are not accepted by banks or businesses as they may be difficult to authenticate or process.

• Soiled notes can be exchanged for new notes at a bank or financial institution.

• Examples of soiled notes include notes with writing on them, torn edges, or stains.
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Q2. What is counterfeit note
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Counterfeit note is a fake currency note made to resemble a genuine one, with the intention of deceiving others.
• Counterfeit notes are illegal and can lead to financial loss for individuals and businesses.

• They are often made using advanced printing techniques to closely mimic real currency.

• Counterfeit notes can be detected using special tools like UV lights or by checking for security features unique to genuine currency...read more
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Q1. What is fd and rd
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FD stands for Fixed Deposit and RD stands for Recurring Deposit.
• FD is a type of investment where a sum of money is deposited for a fixed period at a fixed interest rate.

• RD is a type of investment where a fixed amount is deposited regularly for a fixed period at a fixed interest rate.

• Both FD and RD are popular investment options offered by banks and financial institutions.
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Q2. What is li and term plan
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Li and term plans are types of life insurance policies that provide financial protection to the policyholder's beneficiaries in case of death.
• Li stands for life insurance, which provides coverage for a specified period of time or the entire life of the insured.

• Term plans are a type of life insurance that provides coverage for a specific term or period, usually ranging from 5 to 30 years.

• Both li and term plans offer a d...read more
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Q1. What is CSO role
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CSO role involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.
• Assisting customers with inquiries, complaints, and feedback

• Resolving customer issues and complaints in a timely and efficient manner

• Providing product or service information to customers

• Processing orders, returns, and exchanges

• Maintaining customer records and updating information as needed
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Q2. What about mutual funds
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Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of securities.
• Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors.

• Investors can choose from different types of mutual funds based on their investment goals and risk tolerance, such as equity funds, bond funds, or balanced funds.

• Mutual funds offer d...read more
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Q1. What is neft and rtgs
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NEFT (National Electronic Funds Transfer) and RTGS (Real Time Gross Settlement) are electronic payment systems used for transferring funds between banks in India.
• NEFT is a system for transferring funds from one bank account to another on a one-to-one basis.

• RTGS is a system for transferring funds from one bank to another in real-time and on a gross basis.

• NEFT transactions are processed in batches while RTGS transactions...read more
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Q2. What is rtgs and neft
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RTGS and NEFT are electronic payment systems used for transferring funds between banks in India.
• RTGS stands for Real Time Gross Settlement and is used for high-value transactions with immediate transfer of funds.

• NEFT stands for National Electronic Funds Transfer and is used for transferring funds in batches with settlement in hourly intervals.

• RTGS has no minimum or maximum limit for transactions, while NEFT has a maxim...read more
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Q1. Previous work experience
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Q1. Salary expectations
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Q1. What is banking
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Q2. What you groth
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Q1. Why do you choice Equitas small finance bank
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I chose Equitas small finance bank for its customer-centric approach and innovative financial products.
• Impressed by their focus on customer satisfaction

• Innovative financial products tailored to meet customer needs

• Positive reviews from existing customers

• Strong reputation in the banking industry
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Q2. How will you work here
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I will work here with dedication, professionalism, and a customer-centric approach.
• I will prioritize customer satisfaction by actively listening to their concerns and providing timely solutions.

• I will maintain a positive attitude and remain calm under pressure to handle challenging situations effectively.

• I will collaborate with team members to ensure seamless customer service delivery.

• I will continuously seek feedback ...read more
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Q1. Basic details and experience details
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