Concentrix Corporation Customer Executive Interview Questions and Answers for Freshers

It was a normal introduction of myself and having a little conversation and essay writing.

Q1. The first question was to tell me something about yourself?
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Q2. Why do you want to join in BPO? How do you come across ienergizer? What do you know about US culture? Or tell me something about US culture? Why should we hire you?
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Q1. Normal introduction
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Q2. Career Objectives and experience
Ans. 
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. Walk me through your resume
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Q2. Why should we hire you?
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Q3. What can you bring to the company?
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Q4. What is your weaknesses?
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Q5. What are your great strengths?
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Q6. Are you flexible with shifts?
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Q1. Where do you see your self in the next 5 years ?
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
• I have worked in the customer service industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer relationship managemen...read more
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• I have worked in the customer service industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using CRM software and have excell...read more
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Q2. Tell me about last movie you have seen?
Ans. 
The last movie I watched was a romantic comedy called 'Crazy Rich Asians'.
• Title: Crazy Rich Asians

• Genre: Romantic Comedy

• Director: Jon M. Chu

• Main Cast: Constance Wu, Henry Golding, Michelle Yeoh

• Plot: The movie follows the story of a young woman who accompanies her boyfriend to Singapore and discovers that he comes from an extremely wealthy family.

• Themes: Love, family, culture, social class

• Release Year: 2018
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Q3. Whose your role model and talk about them?
Ans. 
My role model is Oprah Winfrey, a media mogul and philanthropist.
• Oprah Winfrey is an inspiration to me because of her success in the media industry.

• She started from humble beginnings and overcame many obstacles to become one of the most influential women in the world.

• Oprah's dedication to her craft and her ability to connect with people on a personal level is something I admire.

• She has used her platform to promote impo...read more
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Q4. Why you want to join bpo?
Ans. 
I want to join BPO because I enjoy interacting with people and providing excellent customer service.
• I have a passion for helping others and enjoy resolving customer issues.

• I have strong communication and problem-solving skills.

• I am a patient and empathetic individual, which are essential qualities for a customer care executive.

• I have previous experience in a customer service role and have received positive feedback fro...read more
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Q5. How many are you planning to work here and why?
Ans. 
I am planning to work here for the long term because of the company's reputation, growth opportunities, and alignment with my career goals.
• I am impressed by the company's reputation in the industry and its commitment to customer satisfaction.

• I see great potential for growth and advancement within the company, which aligns with my long-term career goals.

• The company's values and culture resonate with me, and I believe I ...read more
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
• I have worked in the customer service industry for over 5 years.

• I have a proven track record of resolving customer issues and ensuring customer satisfaction.

• I am skilled in handling customer inquiries, complaints, and providing accurate information.

• I have excellent communication and interpersonal sk...read more
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Q2. Tell me about your native?
Ans. 
I am from a small town in the countryside known for its scenic beauty and close-knit community.
• I grew up in a town called Greenfield, surrounded by lush green fields and rolling hills.

• The town has a population of around 5,000 people and is known for its peaceful and serene environment.

• The community in Greenfield is very close-knit, and everyone knows each other.

• There are several local festivals and events that bring th...read more
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Q3. What is your career goal?
Ans. 
To become a Customer Care Manager and lead a team of dedicated professionals.
• To advance my career in customer care and take on a leadership role

• To enhance my skills in managing customer relationships and resolving issues

• To contribute to the success of the organization by providing excellent customer service

• To continuously learn and adapt to new technologies and customer care strategies

• To build a strong team and create ...read more
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Q4. Why engineering to bpo?
Ans. 
Engineering provided me with problem-solving skills and BPO offers a platform to apply them in a customer-centric environment.
• Engineering taught me to analyze problems and find solutions.

• BPO provides an opportunity to use these skills to help customers with their issues.

• I am excited to work in a dynamic and fast-paced industry like BPO.

• I believe my engineering background will help me excel in this role by providing a u
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Q5. What is processor? Name some os? Latest processor in the market? Specifications of your mobile phone?
Ans. 
A processor is a central processing unit that executes instructions of a computer program. Some popular OS are Windows, macOS, and Linux.
• Processor is the brain of a computer that performs arithmetic and logical operations.

• Windows, macOS, and Linux are some popular operating systems.

• The latest processor in the market is Intel Core i9-11900K.

• My mobile phone has a Qualcomm Snapdragon 888 processor with 8GB RAM and 128GB s
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Q6. What are the languages you can speak?
Ans. 
I can speak English, Spanish, and French fluently.
• Fluent in English, Spanish, and French

• Can communicate effectively in all three languages

• Experience in customer service in all three languages

• Able to understand and respond to customer inquiries in their preferred language
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Q1. Self introduction about working experience
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Q1. Why are you looking for a change?
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Q2. What are your salary expectations?
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Q3. Share details of your previous job.
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Q4. What are your strengths and weaknesses?
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Introduction

Q1. Tell me about yourself.
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Q2. What are your strengths and weaknesses?
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Q1. Salary package and job role and also less package will be given
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