Cognizant Non Voice Customer Care Executive Interview Questions and Answers

Verbal and logical question

Q1. Basics of genral
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Q2. Tell me about your self
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Q1. Tell me about you self
Ans. 
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I have honed my communication skills and ability to problem-solve.

• I am empathetic and patient, which allows me to effectively listen to customers' concerns and provide solutions.

• I am detail-oriented and organized, ensuring that I can efficiently handle multiple task
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Q2. Any topic and company history
Ans. 
Company history of XYZ Corporation
• XYZ Corporation was founded in 1995 by John Smith

• The company started as a small software development firm

• XYZ Corporation expanded its services to include customer care in 2008

• The company has grown to become a global leader in customer care solutions
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Aptitude test is general knowledge questions and maths related

Q1. Tell me about you self and college life experience
Ans. 
I am a dedicated and hardworking individual with a passion for customer service. My college life was filled with learning experiences and personal growth.
• Studied [Your Major] at [Your College/University]

• Participated in various extracurricular activities such as [Club/Team]

• Completed internships at [Company/Institution] to gain practical experience

• Developed strong communication and problem-solving skills through group pr
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Q2. Are you comfortable with night shift and salary ready to work from office
Ans. 
Yes, I am comfortable with night shifts and working from the office.
• I have previous experience working night shifts and am comfortable with the schedule.

• I understand the requirements of the job and am willing to work from the office.

• I am flexible with my schedule and can adapt to working at night.

• I am motivated to perform well in this role and am ready to meet the demands of the job.
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Q1. Introduce you self
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Q2. Say me how much you grade for yourself
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Q3. What is your typing speed
Ans. 
My typing speed is 70 words per minute.
• Typing speed: 70 words per minute

• Accuracy: 98%

• Experience with data entry tasks

• Proficient in using typing software

• Regular practice to improve speed
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Q4. What are your skills
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Q5. How many language s do you know
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Can communicate effectively in multiple languages
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Q1. Self introduction
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Q1. Self introduction
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Q2. Salary expectation
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