Automotive Manufacturers Relationship Manager Interview Questions and Answers

Q1. Maruti Suzuki have how many car
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Q2. And what is the product name
Ans. 
The product name is XYZ Wealth Management Services.
• XYZ Wealth Management Services offers personalized financial planning for clients.

• The product includes investment advice, retirement planning, and estate planning services.

• Clients can also access online tools and resources to track their financial goals.

• Examples: XYZ Wealth Management Services Basic, XYZ Wealth Management Services Plus
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Q1. Self Introduction, Education Experience, Achivement,
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Q2. Attitude to work This is important
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Work Aptitude test ...Make sure you can do the job

Team work very important .. & Management very important to Work

Q1. How do you manage interactions with two customers simultaneously?
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Q2. How would you handle a conversation with a rude customer?
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Q1. How do you handle objections from customers during the sales process?
Ans. 
I address objections by actively listening, empathizing, providing solutions, and overcoming concerns to ensure customer satisfaction.
• Listen attentively to understand the customer's concerns

• Acknowledge the objection and show empathy towards the customer's perspective

• Provide relevant information or solutions to address the objection

• Highlight the benefits or advantages of the product/service to overcome objections

• Ask ope...read more
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Q2. How do you stay updated with industry trends and market changes?
Ans. 
I stay updated through industry publications, attending conferences, networking with professionals, and utilizing online resources.
• Reading industry publications such as Bloomberg, Wall Street Journal, and Forbes

• Attending conferences, seminars, and workshops related to finance and banking

• Networking with professionals in the industry to exchange insights and updates

• Utilizing online resources like financial news websites,
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16 chapter to learn

Q1. Help me with this b shape feature
Ans. 
The b shape feature is a tool used in relationship management to analyze and visualize customer data.
• The b shape feature helps in identifying patterns and trends in customer behavior.

• It can be used to segment customers based on their preferences and interactions with the company.

• The feature can also be used to predict future customer needs and tailor marketing strategies accordingly.
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Q2. Guide me through Ertiga ZXI
Ans. 
Ertiga ZXI is a top variant of the Ertiga model by Maruti Suzuki, offering premium features and enhanced performance.
• Ertiga ZXI comes with a powerful 1.5L K15B petrol engine.

• It has a 5-speed manual transmission with an option for automatic transmission.

• The interior of Ertiga ZXI is spacious and comfortable, with features like touchscreen infotainment system, automatic climate control, and leather upholstery.

• Safety feat...read more
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Q1. Discuss of self. And previous work experience
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Q2. 12 years experience in BEL as store assistant cum clerk.
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Q1. COMPARISON BETWEEN HYUNDAI AND TATA FOR SUV SEGMENT
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Hyundai and Tata offer competitive SUVs with different strengths and features.
• Hyundai offers stylish and feature-packed SUVs like the Tucson and Santa Fe.

• Tata focuses on rugged and value-for-money SUVs like the Harrier and Safari.

• Hyundai has a strong global reputation for quality and reliability.

• Tata has a strong presence in the Indian market and offers robust vehicles for rough terrains.

• Both brands offer a range of SU...read more
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Q2. WHAT IS THE BEST FEATURE THAT MAKES MARUTI A UNIQUE FRKM ANOTHER BRANDS
Ans. 
Maruti's best feature is its wide service network and affordable maintenance costs.
• Extensive service network across India ensures easy access to maintenance and repairs

• Affordable spare parts and maintenance costs compared to other brands

• Strong resale value due to brand reputation and popularity

• Variety of models catering to different customer needs and budgets
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