Maruti Suzuki Relationship Manager Interview Questions, Process, and Tips

Q1. Maruti Suzuki have how many car
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Q2. And what is the product name
Ans. 
The product name is XYZ Wealth Management Services.
• XYZ Wealth Management Services offers personalized financial planning for clients.

• The product includes investment advice, retirement planning, and estate planning services.

• Clients can also access online tools and resources to track their financial goals.

• Examples: XYZ Wealth Management Services Basic, XYZ Wealth Management Services Plus
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Q1. How do you manage interactions with two customers simultaneously?
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Q2. How would you handle a conversation with a rude customer?
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Q1. How do you handle objections from customers during the sales process?
Ans. 
I address objections by actively listening, empathizing, providing solutions, and overcoming concerns to ensure customer satisfaction.
• Listen attentively to understand the customer's concerns

• Acknowledge the objection and show empathy towards the customer's perspective

• Provide relevant information or solutions to address the objection

• Highlight the benefits or advantages of the product/service to overcome objections

• Ask ope...read more
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Q2. How do you stay updated with industry trends and market changes?
Ans. 
I stay updated through industry publications, attending conferences, networking with professionals, and utilizing online resources.
• Reading industry publications such as Bloomberg, Wall Street Journal, and Forbes

• Attending conferences, seminars, and workshops related to finance and banking

• Networking with professionals in the industry to exchange insights and updates

• Utilizing online resources like financial news websites,
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16 chapter to learn

Q1. Help me with this b shape feature
Ans. 
The b shape feature is a tool used in relationship management to analyze and visualize customer data.
• The b shape feature helps in identifying patterns and trends in customer behavior.

• It can be used to segment customers based on their preferences and interactions with the company.

• The feature can also be used to predict future customer needs and tailor marketing strategies accordingly.
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Q2. Guide me through Ertiga ZXI
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Ertiga ZXI is a top variant of the Ertiga model by Maruti Suzuki, offering premium features and enhanced performance.
• Ertiga ZXI comes with a powerful 1.5L K15B petrol engine.

• It has a 5-speed manual transmission with an option for automatic transmission.

• The interior of Ertiga ZXI is spacious and comfortable, with features like touchscreen infotainment system, automatic climate control, and leather upholstery.

• Safety feat...read more
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