Maruti Suzuki
10+ Atica Global Interview Questions and Answers
Q1. Can you explain features about any vehicle without any help?
Yes, I can explain features of a vehicle without any help.
I can explain the engine type and horsepower
I can describe the transmission system and its modes
I can talk about the safety features like airbags and ABS
I can explain the entertainment system and its features
I can describe the seating capacity and cargo space
Q2. How do you handle objections from customers during the sales process?
I address objections by actively listening, empathizing, providing solutions, and overcoming concerns to ensure customer satisfaction.
Listen attentively to understand the customer's concerns
Acknowledge the objection and show empathy towards the customer's perspective
Provide relevant information or solutions to address the objection
Highlight the benefits or advantages of the product/service to overcome objections
Ask open-ended questions to uncover underlying reasons for object...read more
Q3. How do you stay updated with industry trends and market changes?
I stay updated through industry publications, attending conferences, networking with professionals, and utilizing online resources.
Reading industry publications such as Bloomberg, Wall Street Journal, and Forbes
Attending conferences, seminars, and workshops related to finance and banking
Networking with professionals in the industry to exchange insights and updates
Utilizing online resources like financial news websites, webinars, and podcasts
Q4. WHAT IS THE BEST FEATURE THAT MAKES MARUTI A UNIQUE FRKM ANOTHER BRANDS
Maruti's best feature is its wide service network and affordable maintenance costs.
Extensive service network across India ensures easy access to maintenance and repairs
Affordable spare parts and maintenance costs compared to other brands
Strong resale value due to brand reputation and popularity
Variety of models catering to different customer needs and budgets
Q5. How do you manage interactions with two customers simultaneously?
I prioritize tasks, communicate effectively, and maintain a balance between both customers' needs.
Prioritize tasks based on urgency and importance
Communicate clearly with both customers to manage expectations
Maintain a balance between addressing both customers' needs
Use technology tools like CRM systems to keep track of interactions
Delegate tasks if necessary to ensure both customers are attended to
Q6. Difference between Sales and Quality Sales?
Sales is focused on closing deals while quality sales is focused on building long-term relationships with customers.
Sales is transactional while quality sales is relational.
Sales is focused on the short-term while quality sales is focused on the long-term.
Sales is about meeting quotas while quality sales is about meeting customer needs.
Examples of sales include one-time purchases while examples of quality sales include repeat business and referrals.
Quality sales involves list...read more
Q7. What is the sales?
Sales is the process of selling products or services to customers in exchange for money or other valuable consideration.
Sales involves identifying potential customers and their needs
It requires effective communication and persuasion skills
Sales can be done through various channels such as face-to-face, online, or over the phone
The ultimate goal of sales is to generate revenue for the company
Examples of sales include selling cars, insurance policies, or software subscriptions
Q8. COMPARISON BETWEEN HYUNDAI AND TATA FOR SUV SEGMENT
Hyundai and Tata offer competitive SUVs with different strengths and features.
Hyundai offers stylish and feature-packed SUVs like the Tucson and Santa Fe.
Tata focuses on rugged and value-for-money SUVs like the Harrier and Safari.
Hyundai has a strong global reputation for quality and reliability.
Tata has a strong presence in the Indian market and offers robust vehicles for rough terrains.
Both brands offer a range of SUVs catering to different customer preferences and budgets.
Q9. Help me with this b shape feature
The b shape feature is a tool used in relationship management to analyze and visualize customer data.
The b shape feature helps in identifying patterns and trends in customer behavior.
It can be used to segment customers based on their preferences and interactions with the company.
The feature can also be used to predict future customer needs and tailor marketing strategies accordingly.
Q10. And what is the product name
The product name is XYZ Wealth Management Services.
XYZ Wealth Management Services offers personalized financial planning for clients.
The product includes investment advice, retirement planning, and estate planning services.
Clients can also access online tools and resources to track their financial goals.
Examples: XYZ Wealth Management Services Basic, XYZ Wealth Management Services Plus
Q11. Guide me through Ertiga ZXI
Ertiga ZXI is a top variant of the Ertiga model by Maruti Suzuki, offering premium features and enhanced performance.
Ertiga ZXI comes with a powerful 1.5L K15B petrol engine.
It has a 5-speed manual transmission with an option for automatic transmission.
The interior of Ertiga ZXI is spacious and comfortable, with features like touchscreen infotainment system, automatic climate control, and leather upholstery.
Safety features include dual front airbags, ABS with EBD, rear parkin...read more
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