Athena BPO Telecaller Agent Interview Questions and Answers for Experienced

To share a points in english

Q1. One on one round was held with client
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Q2. Tell Self introduction
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Q1. Experience education
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Q1. About Previous Experience
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Logical Reasoning, Personality Test

Q1. Previous experience and expertise with matching with current process
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Q1. Fluency in Communication and understanding for the compliance
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Q1. Basic introduction
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Q2. Discussion for KPI
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Q1. What is your experience in discussing Key Performance Indicators (KPIs)?
Ans. 
I have extensive experience discussing KPIs with team members to track performance and drive improvement.
• Regularly review KPIs with team members to ensure alignment with goals

• Provide feedback and coaching based on KPI performance

• Use KPI data to identify trends and areas for improvement

• Set clear targets and milestones for team members to achieve KPIs
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Q2. Employee retention
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Q1. Previous job experience
Ans. 
In my previous role, I led a team of developers, enhancing project efficiency and fostering collaboration to meet tight deadlines.
• Managed a team of 8 developers, improving project delivery time by 20%.

• Implemented Agile methodologies, resulting in a 30% increase in team productivity.

• Conducted regular one-on-one meetings to address team concerns and promote professional growth.

• Facilitated cross-departmental collaboration...read more
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Q2. Expectations from the current organisation
Ans. 
I expect a collaborative environment, opportunities for growth, and support for innovation to drive team success.
• Collaboration: I hope to work in a team-oriented culture where ideas are freely shared, similar to how we successfully launched a project together.

• Growth Opportunities: I expect access to training programs that enhance my skills, like the leadership workshop I attended last year.

• Support for Innovation: I loo...read more
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Q1. Introduction and Kra
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Will test your skills the operations managers

Q1. Salary discussed, Expected and Actual
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Q1. Tell me why would you want to work as customer service assistant?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their needs are met.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I believe in the importance of buildin...read more
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Q2. What is your best customer service experience?
Ans. 
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
• I patiently listened to the customer's problem and empathized with their frustration.

• I asked probing questions to gather all the necessary information to understand the issue.

• I researched and explored different solutions to find the best resolution.

• I communicated the steps clearly to the customer a...read more
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Q1. About u r self
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Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
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