Alorica Customer Service Representative Interview Questions and Answers for Freshers

Was on grammar, spelling and punctuation.

Q1. Speak about the given topic for 1 minute
Ans. 
The importance of active listening in customer service
• Active listening involves paying full attention to the customer and understanding their needs

• It helps build rapport and trust with the customer

• Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

• Active listening can lead to better problem-solving and conflict resolution

• It is important to avoid interrupting the custom
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Q1. You must give the answer within 5 seconds on the phone
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Q1. Tell me about yourself Why Concentrix
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Q2. What do you know about bpo and why bpo?
Ans. 
BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.
• BPO helps companies to focus on their core competencies and reduce costs.

• It provides access to a larger talent pool and specialized skills.

• BPO services include customer support, technical support, data entry, and back-office operations.

• Examples of BPO companies are Accenture, Genpact, and...read more
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Q3. Further plans about education
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Q4. Family background and general questions
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Q5. How long you see your self in the company
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This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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