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Firstsource Solutions Senior Customer Service Representative salaries in India (Updated 2025)

Annual salary range
1 - 8 years exp.
₹1.5 Lakh - ₹5 Lakhs
Salary of majority employees
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At par with the average Senior Customer Service Representative Salary in BPO Companies for 1 - 8 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Representative Salary
1 - 8 years exp. (41 salaries)
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₹1.5 L/yr - ₹4.5 L/yr

BFSI, Investments & Trading
Senior Customer Service Representative Salary
2 - 6 years exp. (4 salaries)
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₹3.6 L/yr - ₹4 L/yr

CSR & Social Service
Senior Customer Service Representative Salary
1 - 7 years exp. (4 salaries)
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₹2.6 L/yr - ₹3.8 L/yr

Administration & Facilities
Senior Customer Service Representative Salary
2 - 7 years exp. (3 salaries)
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₹3.3 L/yr - ₹4 L/yr

Last Updated: 23 Jan 2025

Companies similar to Firstsource Solutions for Senior Customer Service Representative

Company name Avg Annual Salary Open Jobs
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₹2 L/yr - ₹3.2 L/yr

arrow icon 32% less
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₹1.8 L/yr - ₹5.1 L/yr

arrow icon 4% more
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₹2.8 L/yr - ₹9 L/yr

arrow icon 41% more
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₹1.7 L/yr - ₹5.5 L/yr

arrow icon 13% less
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₹2.1 L/yr - ₹6 L/yr

arrow icon 15% more
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₹2.8 L/yr - ₹6.8 L/yr

arrow icon 50% more
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₹3.2 L/yr - ₹6 L/yr

arrow icon 30% more
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₹4 L/yr - ₹8 L/yr

arrow icon 53% more
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₹1.4 L/yr - ₹6 L/yr

arrow icon 3% less
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₹2.5 L/yr - ₹4.5 L/yr

arrow icon 1% less
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Senior Customer Service Representative salary at Firstsource Solutions ranges between ₹1.5 Lakh to ₹5 Lakhs per year for employees with experience between 1 year to 8 years. Salary estimates are based on 68 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior Customer Service Representative

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Experience wise Firstsource Solutions Senior Customer Service Representative salaries

Last Updated: 23 Jan 2025

Experience Avg Annual Salary
1 year  (8 salaries)

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₹1.5 L/yr - ₹4.4 L/yr
2 years  (14 salaries)

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₹2 L/yr - ₹4 L/yr
3 years  (9 salaries)

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₹3 L/yr - ₹4.4 L/yr
4 years  (15 salaries)

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₹2.9 L/yr - ₹5 L/yr
5 years  (11 salaries)

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₹2.6 L/yr - ₹5 L/yr
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Firstsource Solutions Senior Customer Service Representative Salary and Career Growth

From

To

Senior Customer Service Representative

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1 - 8 years exp.

Deputy General Manager

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9 - 21 years exp.

Senior Customer Service Representative 1 - 8 years exp.
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Team Lead 2 - 13 years exp.
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arrow icon 59% hike
Assistant Manager 1 - 17 years exp.
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arrow icon 67% hike

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From

2 more levels

To

Senior Customer Service Representative

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1 - 8 years exp.

Manager

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3 - 18 years exp.

View 1 more career path

Similar Designation salaries in Firstsource Solutions

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₹2 L/yr - ₹4.8 L/yr
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₹1.2 L/yr - ₹6 L/yr
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₹1.15 L/yr - ₹6 L/yr
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₹0.8 L/yr - ₹5 L/yr
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₹0.8 L/yr - ₹5 L/yr
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₹1.05 L/yr - ₹4.75 L/yr
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₹1 L/yr - ₹5 L/yr
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₹1.5 L/yr - ₹5.3 L/yr
Senior Associate Salary
(993 salaries)
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₹1 L/yr - ₹7.71 L/yr
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₹1.25 L/yr - ₹3.5 L/yr

Top skills at Firstsource Solutions for Senior Customer Service Representative

IT Skills International Voice Process Communication Skills UK Process Voice Process International BPO Communication Skills bpo Non Voice Process Voice Support Customer Service Inbound Process BPO BPO Voice
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Salary related reviews for Firstsource Solutions

2.5

Rated by 17 employees for salary & benefits

Full Time

 · 

AGL Department

2.0
  •  posted on 30 Jul 2022

1.0
 for  Salary and Benefits

Likes

It is good learning experience for freshers who don't expect more salary.. experienced people can get better job opportunities and job benifits

read more
  • Job security - Good

Dislikes

Salary, No bonus, the will stop incentives when eve they want and train or multiple departments and don't even provide hike..we got 900 rupees hike and that is terrible.. Jz work take experience, move to another level and resign.. Because definitely u will get better salary and benefits in orther place.. They will have many loyal employes for many years if thy provide good pay..

read more
  • Salary - Bad
  • +3 more

Full Time

 · 

Other Department

3.0
  •  posted on 24 Jan 2025

4.0
 for  Salary and Benefits

Likes

Salary is good

  • Salary - Good

Dislikes

People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.

read more
  • Skill development - Poor
  • +3 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 24 Jan 2025

1.0
 for  Salary and Benefits

Likes

Just the recruitment Team is good helping the candidate to get hired.

Dislikes

...ring 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 26 Jun 2024

1.0
 for  Salary and Benefits

Likes

There isn't much.

Dislikes

Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 04 Dec 2024

1.0
 for  Salary and Benefits

Likes

The worst company ever worked with no growth no salary

Dislikes

No proper environment behaviour the senior are doing arguments with the employees lots of politics inside backbiching taking employees as granted by seniors and the hrs

read more
  • Salary - Bad
  • +5 more
see more salary related reviews

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Firstsource Solutions Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at Firstsource Solutions?
Senior Customer Service Representative salary at Firstsource Solutions in India ranges between ₹1.5 Lakhs to ₹5.0 Lakhs for experience between 1 years to 8 years. According to our estimates it is 2% less than the average Senior Customer Service Representative Salary in India. Salary estimates are based on 68 latest salaries received from various employees of Firstsource Solutions India.
How does the salary of a Senior Customer Service Representative at Firstsource Solutions India compare with the average salary range for this job?
The average salary of a Senior Customer Service Representative at Firstsource Solutions is 2% less than the average salary of a Senior Customer Service Representative in India. To know exact salary insights, login to view.
What are the top skills required to work as a Senior Customer Service Representative at Firstsource Solutions?
IT Skills, International Voice Process, Communication Skills, UK Process and Voice Process are some of the popular skills required to work as a Senior Customer Service Representative at Firstsource Solutions India.
Which similar companies are paying more than Firstsource Solutions to a Senior Customer Service Representative in India?
  • Capgemini Senior Customer Service Representative Salary - ₹4.0 Lakhs to ₹8.0 Lakhs per year
  • TELUS Digital Senior Customer Service Representative Salary - ₹3.3 Lakhs to ₹7.0 Lakhs per year
  • Accenture Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹6.8 Lakhs per year
  • TCS Senior Customer Service Representative Salary - ₹2.8 Lakhs to ₹9.0 Lakhs per year
  • HSBC Electronic Data Processing Senior Customer Service Representative Salary - ₹2.4 Lakhs to ₹10.0 Lakhs per year
What is the salary of a Senior Customer Service Representative in companies similar to Firstsource Solutions in India?
  • Cognizant Senior Customer Service Representative Salary - ₹3.2 Lakhs to ₹6.0 Lakhs per year
  • iEnergizer Senior Customer Service Representative Salary - ₹2.4 Lakhs to ₹6.0 Lakhs per year
  • Conduent Senior Customer Service Representative Salary - ₹3.5 Lakhs to ₹5.4 Lakhs per year
  • Tech Mahindra Senior Customer Service Representative Salary - ₹2.1 Lakhs to ₹6.0 Lakhs per year
  • IntouchCX Senior Customer Service Representative Salary - ₹2.7 Lakhs to ₹6.5 Lakhs per year
What is the estimated take home salary of a Senior Customer Service Representative at Firstsource Solutions in India?
The estimated take-home salary of a Senior Customer Service Representative at Firstsource Solutions ranges between ₹27,681 per month to ₹29,080 per month in India. The take-home salary calculation is based on the average Firstsource Solutions Senior Customer Service Representative salary in India which ranges between ₹1.5 Lakhs to ₹5.0 Lakhs per year for employees with experience between 1 years to 8 years. Check how did we calculate take home salary?
What is the notice period for Senior Customer Service Representative at Firstsource Solutions?
According to AmbitionBox, 54% of the Firstsource Solutions Senior Customer Service Representatives reported a notice period of 1 Month, 33% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 39 responses on AmbitionBox in last 2 years.

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Firstsource Solutions Senior Customer Service Representative salary in India ranges between ₹1.5 Lakh to ₹5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 68 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.