TCS Senior Customer Service Representative Salaries by 20+ Employees (Updated 2025)

3 - 12 years exp.

₹2.8 Lakhs - ₹9 Lakhs

Salary of majority employees

Fixed (94%)

₹5 Lakhs

Variable (6%)

₹0.3 Lakh

36% more than the average Senior Customer Service Representative Salary in IT Services & Consulting Companies for 3 - 12 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Representative Salary 3 - 12 years exp. (15 salaries)	₹2.8 L/yr - ₹8 L/yr
BFSI, Investments & Trading Senior Customer Service Representative Salary 7 - 8 years exp. (AmbitionBox Estimate)	₹4.5 L/yr - ₹6 L/yr
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Marketing & Communication Senior Customer Service Representative Salary 3 - 7 years exp. (AmbitionBox Estimate)	₹5 L/yr - ₹5.8 L/yr

Last Updated: 23 Mar 2025

Companies similar to TCS for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
HCLTech Senior Customer Service Representative Salary 0 - 8 years exp. (592 salaries)	₹1.7 L/yr - ₹5.5 L/yr 37% less
Wipro Senior Customer Service Representative Salary 1 - 4 years exp. (111 salaries)	₹1.8 L/yr - ₹5.1 L/yr 24% less
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Tech Mahindra Senior Customer Service Representative Salary 2 - 7 years exp. (58 salaries)	₹2.1 L/yr - ₹6 L/yr 19% less
HCL Group Senior Customer Service Representative Salary 1 - 6 years exp. (53 salaries)	₹2 L/yr - ₹4.3 L/yr 41% less
Accenture Senior Customer Service Representative Salary 2 - 6 years exp. (31 salaries)	₹2.8 L/yr - ₹6.8 L/yr 6% more
Cognizant Senior Customer Service Representative Salary 1 - 9 years exp. (15 salaries)	₹3.2 L/yr - ₹6 L/yr 7% less
NTT DATA, Inc. Senior Customer Service Representative Salary 0 - 4 years exp. (14 salaries)	₹2.2 L/yr - ₹3.8 L/yr 51% less
Genpact Senior Customer Service Representative Salary 1 - 6 years exp. (12 salaries)	₹2.8 L/yr - ₹4 L/yr 31% less
DXC Technology Senior Customer Service Representative Salary 4 - 11 years exp. (5 salaries)	₹3.2 L/yr - ₹4.9 L/yr 24% less
Capgemini Senior Customer Service Representative Salary 3 - 8 years exp. (4 salaries)	₹4 L/yr - ₹8 L/yr 9% more
Concentrix Catalyst Senior Customer Service Representative Salary 3 - 7 years exp. (3 salaries)	₹3.4 L/yr - ₹3.9 L/yr 30% less
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Infosys Senior Customer Service Representative Salary 1 - 3 years exp. (3 salaries)	₹2 L/yr - ₹3.2 L/yr 52% less

Senior Customer Service Representative salary at TCS ranges between ₹2.8 Lakhs to ₹9 Lakhs per year for employees with experience between 3 years to 12 years. Salary estimates are based on 23 latest salaries received from various employees of TCS.

Experience wise TCS Senior Customer Service Representative salaries

Last Updated: 23 Mar 2025

Experience	Avg Annual Salary
3 years (AmbitionBox Estimate)	₹2.8 L/yr - ₹5 L/yr
4 years (AmbitionBox Estimate)	₹2.8 L/yr - ₹4.3 L/yr
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5 years (AmbitionBox Estimate)	₹4.3 L/yr - ₹7.8 L/yr
6 years (AmbitionBox Estimate)	₹3.3 L/yr - ₹8.5 L/yr
7 years (5 salaries)	₹4.5 L/yr - ₹5.8 L/yr
8 years (3 salaries)	₹5 L/yr - ₹6.5 L/yr
9 years (AmbitionBox Estimate)	₹5.6 L/yr - ₹6.5 L/yr
10 years (AmbitionBox Estimate)	₹2.5 L/yr - ₹7 L/yr
11 years (AmbitionBox Estimate)	₹2.7 L/yr - ₹9 L/yr
12 years (AmbitionBox Estimate)	₹7 L/yr - ₹8 L/yr

View all

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Salary related reviews for TCS

3.5

Rated by 5 employees for salary & benefits

Operations Manager in Pune

Full Time

BFSI, Investments & Trading Department

2.0

• posted on 22 Jan 2025

2.0

for Salary and Benefits

Likes

TCS only has brand name.Inside TCS nothing is good. A lot of favouritism and politics however it’s everywhere but not like TCS it’s next level. Even not proper Management nobody is there to help you.

Job security - Good

Dislikes

In TCS no growth at all if don’t want to grow in life just want to earn salary you can join TCS

Salary - Poor

+4 more

Senior Associate in Mumbai

Full Time

Shipping & Maritime Department

3.0

• posted on 18 Jan 2025

2.0

for Salary and Benefits

Likes

Best place to experience person, if you not want work in pressure than this company is your type.

Job security - Excellent

Dislikes

Salary growth is very low as compared other bpo company for freshers and experience employees politics they think that we are the only boss

Salary - Poor

+2 more

Senior Process Associate in Kolkata

Full Time

BFSI, Investments & Trading Department

4.0

• posted on 12 Jan 2025

3.0

for Salary and Benefits

Likes

I likes about the TCS is good work culture, low work pressure, work-life balance, lots of opportunities to learn and the most job security.

Skill development - Good

+4 more

Dislikes

It feels good working at TCS. The work culture is good, with low work pressure and lots to learn but the salary increament as per the seniority and role is low. If the salary is justified as per the seniority or designation, I would never left TCS.

Process Associate in Kolkata

Full Time

Finance & Accounting Department

4.0

• posted on 15 Dec 2024

3.0

for Salary and Benefits

Likes

work environment, career growth opportunities, and work-life balance:

Skill development - Good

+3 more

Dislikes

low salary compared to market standards, slow career progression, limited learning opportunities, a culture of internal politics, inconsistent project allocations, sometimes repetitive and mundane work, poor work-life balance depending on the project, and a lack of autonomy in decision-making.

Promotions - Poor

Process Associate in Kolkata

Full Time

Finance & Accounting Department

4.0

• posted on 10 Dec 2024

3.0

for Salary and Benefits

Likes

Here you can work life balance and learn many things even company providing you multiple learning platform where you upskill your self

Skill development - Excellent

+3 more

Dislikes

Here salary is low in compare to other equivalent MNC and incriminating is also low but other benefits like job security are great

see more salary related reviews

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What people are saying about TCS

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a custom software engineering specialist

2w (edited)

Got Offer from TCS!

Hello, I got 32L CTC offer from TCS as an IAM associate consultant. Is it a good package considering I have 10.9 years of experience and in IAM 3.6 years? Rest of the experience is in dot net. Also, TCS is considering 10.2 experience only as some process on their side. Please share your thoughts on the offered package and the experience part. Thank you in advance.

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TCS Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at TCS ?

The average salary of a Senior Customer Service Representative at TCS in India typically ranges from ₹2.8 Lakhs to ₹9.0 Lakhs per year, depending on experience (from 3 years to 12 years).

The top 10% of Senior Customer Service Representative at TCS earn more than ₹8.0 Lakhs per year, and the top 1% earn over ₹9.0 Lakhs per year. Senior Customer Service Representative Salaries at TCS can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 20+ TCS employees in India.

What is the estimated take home salary of a Senior Customer Service Representative at TCS in India?

The estimated take-home salary of a Senior Customer Service Representative at TCS in India typically ranges from ₹39,967 to ₹41,133 per month. This is based on the average salary range of ₹2.8 Lakhs to ₹9.0 Lakhs per year for employees with experience ranging from 3 years to 12 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 20+ salaries received from various employees of TCS. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than TCS for Senior Customer Service Representative in India?

Capgemini	₹4.0 Lakhs to ₹8.0 Lakhs per year
Accenture	₹2.8 Lakhs to ₹6.8 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by TCS, depending on the role and experience level.

What is the salary of a Senior Customer Service Representative in companies similar to TCS in India?

The salary of a Senior Customer Service Representative at companies similar to TCS in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Cognizant	₹3.2 Lakhs to ₹6.0 Lakhs per year
Tech Mahindra	₹2.1 Lakhs to ₹6.0 Lakhs per year
DXC Technology	₹3.2 Lakhs to ₹4.9 Lakhs per year
Wipro	₹1.8 Lakhs to ₹5.1 Lakhs per year
Concentrix Catalyst	₹3.4 Lakhs to ₹3.9 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Customer Service Representative at TCS in India?

The salary growth for a Senior Customer Service Representative at TCS depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative can expect the following growth trajectory at TCS:

Experience	Average Salary Range
3 years	₹2.8 Lakhs to ₹5.0 Lakhs per year
4 years	₹2.8 Lakhs to ₹4.3 Lakhs per year
5 years	₹4.3 Lakhs to ₹7.8 Lakhs per year
6 years	₹3.3 Lakhs to ₹8.5 Lakhs per year

and so on.

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TCS Senior Customer Service Representative Salaries

TCS Senior Customer Service Representative salary in India ranges between ₹2.8 Lakhs to ₹9 Lakhs with an average annual salary of ₹. Salary estimates are based on 23 TCS latest salaries received from various employees of TCS.