Search

Salaries

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Cognizant Team. If you also belong to the team, you can get access from here

Cognizant Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 51.9k Reviews

Play video Play video Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salariesFilter salaries by

Cognizant Senior Customer Service Representative salaries in India (Updated 2025)

Annual salary range
1 - 9 years exp.
₹3.2 Lakhs - ₹6 Lakhs
Avg. annual salary
unlock blur

Monthly In-hand Salary

unlock blur

27% more than the average Senior Customer Service Representative Salary in IT Services & Consulting Companies for 1 - 9 years of experience

Interested in this particular role?

Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Representative Salary
2 - 9 years exp. (8 salaries)
unlock-blur

₹3.5 L/yr - ₹6 L/yr

BFSI, Investments & Trading
Senior Customer Service Representative Salary
3 - 5 years exp. (AmbitionBox Estimate)
unlock-blur

₹4.1 L/yr - ₹6 L/yr

Administration & Facilities
Senior Customer Service Representative Salary
2 - 3 years exp. (AmbitionBox Estimate)
unlock-blur

₹3.2 L/yr - ₹5.4 L/yr

Last Updated: 15 Mar 2025

Companies similar to Cognizant for Senior Customer Service Representative

Company name Avg Annual Salary Open Jobs
Logo
HCLTech Senior Customer Service Representative Salary

0 - 7 years exp. (588 salaries)
unlock blur

₹1.5 L/yr - ₹5.5 L/yr

arrow icon 33% less
Logo
Wipro Senior Customer Service Representative Salary

1 - 5 years exp. (118 salaries)
unlock blur

₹2.1 L/yr - ₹5.1 L/yr

arrow icon 17% less
Logo
Tech Mahindra Senior Customer Service Representative Salary

2 - 7 years exp. (58 salaries)
unlock blur

₹2.1 L/yr - ₹6.3 L/yr

arrow icon 12% less
Logo
HCL Group Senior Customer Service Representative Salary

1 - 6 years exp. (55 salaries)
unlock blur

₹2 L/yr - ₹4.3 L/yr

arrow icon 38% less
Logo
Accenture Senior Customer Service Representative Salary

2 - 6 years exp. (32 salaries)
unlock blur

₹2.8 L/yr - ₹6.8 L/yr

arrow icon 16% more
Logo
TCS Senior Customer Service Representative Salary

3 - 12 years exp. (23 salaries)
unlock blur

₹2.8 L/yr - ₹9 L/yr

arrow icon 8% more
Logo
NTT DATA, Inc. Senior Customer Service Representative Salary

0 - 4 years exp. (14 salaries)
unlock blur

₹2.2 L/yr - ₹3.8 L/yr

arrow icon 47% less
Logo
Genpact Senior Customer Service Representative Salary

1 - 6 years exp. (12 salaries)
unlock blur

₹2.8 L/yr - ₹4 L/yr

arrow icon 26% less
Logo
DXC Technology Senior Customer Service Representative Salary

4 - 11 years exp. (5 salaries)
unlock blur

₹3.2 L/yr - ₹4.9 L/yr

arrow icon 18% less
Logo
Capgemini Senior Customer Service Representative Salary

3 - 8 years exp. (4 salaries)
unlock blur

₹4 L/yr - ₹8 L/yr

arrow icon 17% more
Logo
Concentrix Catalyst Senior Customer Service Representative Salary

3 - 7 years exp. (3 salaries)
unlock blur

₹3.4 L/yr - ₹3.9 L/yr

arrow icon 25% less
Logo
Infosys Senior Customer Service Representative Salary

1 - 3 years exp. (3 salaries)
unlock blur

₹2 L/yr - ₹3.2 L/yr

arrow icon 48% less
Senior Customer Service Representative salary at Cognizant ranges between ₹3.2 Lakhs to ₹6 Lakhs per year for employees with experience between 1 year to 9 years. Salary estimates are based on 15 latest salaries received from various employees of Cognizant.

Latest annual salaries shared by Cognizant Senior Customer Service Representative

3d ago
₹4 Lakhs
3 years exp.
3mo ago
₹6 Lakhs
9 years exp.
5mo ago
₹6 Lakhs
8 years exp.
6mo ago
₹6 Lakhs
5 years exp.
7mo ago
₹6 Lakhs
7 years exp.
1y ago
avg blur mobile
7 years exp.

Experience wise Cognizant Senior Customer Service Representative salaries

Last Updated: 15 Mar 2025

Experience Avg Annual Salary
1 year (AmbitionBox Estimate)

unlock blur

₹3.3 L/yr - ₹7.2 L/yr
2 years (AmbitionBox Estimate)

unlock blur

₹3.2 L/yr - ₹7.6 L/yr
3 years  (3 salaries)

unlock blur

₹3.2 L/yr - ₹8 L/yr
4 years  (3 salaries)

unlock blur

₹3.9 L/yr - ₹8.4 L/yr
5 years (AmbitionBox Estimate)

unlock blur

₹2 L/yr - ₹6 L/yr
View all

Similar Designation salaries in Cognizant

Customer Service Representative Salary
(13 salaries)
unlock blur
₹2.2 L/yr - ₹5.2 L/yr
Senior Customer Service Executive Salary
(43 salaries)
unlock blur
₹3.2 L/yr - ₹6 L/yr
Customer Service Executive Salary
(61 salaries)
unlock blur
₹2 L/yr - ₹7.5 L/yr
Customer Service Associate Salary
(22 salaries)
unlock blur
₹2 L/yr - ₹5 L/yr
Customer Care Executive Salary
(34 salaries)
unlock blur
₹2 L/yr - ₹7 L/yr
Customer Support Executive Salary
(56 salaries)
unlock blur
₹2 L/yr - ₹5.3 L/yr
Customer Support Associate Salary
(11 salaries)
unlock blur
₹2.45 L/yr - ₹6 L/yr
Senior Process Associate Salary
(4.8k salaries)
unlock blur
₹1.8 L/yr - ₹6.5 L/yr
Senior Associate Salary
(50.3k salaries)
unlock blur
₹9 L/yr - ₹28.62 L/yr
Back Office Executive Salary
(22 salaries)
unlock blur
₹1.7 L/yr - ₹3.35 L/yr

Top skills at Cognizant for Senior Customer Service Representative

international bpo Customer Service International Voice Process customer support email process email US Healthcare international call center

Salary related reviews for Cognizant

Senior Associate in Noida

Full Time

 · 

Engineering - Software & QA Department

2.0
  •  posted on 20 Mar 2025
3.0
 for  Salary and Benefits

Likes

As working here is quite good when your manager is cooperative. Though In previous two years work and manager both was good no complaints for them and i worked from home till now and everyone was cool.

read more
  • Skill development - Good

Dislikes

Now during current project my so called manager is psycho. Here in cognizant manager also do coding but he is like only I have to do everything and he just wants credit for it. Even to other squads he is like only he is doing work. He oftenly insulted me and two other team mates. I talked with my home manager but no benefit. Only you have to suffer in that scenario.

read more
  • Job security - Poor
    • +3 more

Senior Associate in Pune

Full Time

 · 

Consulting Department

2.0
  •  posted on 19 Mar 2025
3.0
 for  Salary and Benefits

Likes

1. salary do not have varaibale component. 2. Co-workers are good.

Dislikes

1. Low job security 2. Forcing people to work from office(ODC) 3. Mostly support projects 4. Very low transparency with poor management 5. Work satisfaction is very average

read more
  • Skill development - Poor
    • +5 more

Senior Process Associate in Bangalore / Bengaluru

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 13 Feb 2025
3.0
 for  Salary and Benefits

Likes

The company is known for its emphasis on continuous learning and development, offering employees plenty of opportunities to grow and advance in their careers. Additionally, Cognizant is involved in various innovative projects across different industries, which can be exciting and rewarding for those who enjoy tackling complex challenges and contributing to transformative solutions.

read more

Dislikes

The work-life balance could be better, Salary growth and increments could be substantial, Promotion that is not always on merit list, Senior Management communication and support from leadership should be better.

read more
  • Skill development - Poor
    • +4 more

Senior Process Associate in Hyderabad / Secunderabad

Full Time

 · 

Finance & Accounting Department

3.0
  •  posted on 03 Feb 2025
1.0
 for  Salary and Benefits

Likes

Nothing to say much

  • Work satisfaction - Good
    • +1 more

Dislikes

Management and promotions are based on favaourism and very poor in salary hike and mainly without discussion with employees management gives us performance rating and apart from work there is no other activity today like no outings team lunch and other fun activities

read more
  • Salary - Bad
    • +3 more

Senior Associate in Hyderabad / Secunderabad

Full Time

 · 

IT & Information Security Department

3.0
  •  posted on 26 Jan 2025
4.0
 for  Salary and Benefits

Likes

Cognizant have lot of job opportunities and provide nice pay according to market standards. People working in cognizant can switch to other technology and work on it.

read more
  • Salary - Good
    • +1 more

Dislikes

Hikes are very less when compare to other companies. Due to internal politics talented people efforts are recognised.

  • Skill development - Poor
    • +3 more
see more salary related reviews

Discover interview dos and don'ts from real experiences

What people are saying about Cognizant

View All
a senior software engineer
2w (edited)
Need help to decide
I have the following offers and confused to choose one. Exp: 6.8 Java backend dev cognizant - 25 lpa (24 fixed) Epam - 28 fixed Citi - 30 fixed If i ask epam with citi offer they will increase their offer, but my question is that worth negotiating with them? Please give you suggestions. My Last working day is 31 March 2025.
Got a question about Cognizant?
Ask anonymously on communities.
More about working at Cognizant
golden leaf award

#19 Best Mega Company - 2022

golden leaf award

Cognizant Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at Cognizant ?
The average salary of a Senior Customer Service Representative at Cognizant in India typically ranges from ₹3.2 Lakhs to ₹6.0 Lakhs per year, depending on experience (from 1 year to 9 years).

The top 10% of Senior Customer Service Representative at Cognizant earn more than ₹6.0 Lakhs per year, and the top 1% earn over ₹6.0 Lakhs per year. Senior Customer Service Representative Salaries at Cognizant can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ Cognizant employees in India.
What is the estimated take home salary of a Senior Customer Service Representative at Cognizant in India?
The estimated take-home salary of a Senior Customer Service Representative at Cognizant in India typically ranges from ₹36,936 to ₹38,147 per month. This is based on the average salary range of ₹3.2 Lakhs to ₹6.0 Lakhs per year for employees with experience ranging from 1 year to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of Cognizant. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior Customer Service Representative at Cognizant ?
To be a Senior Customer Service Representative at Cognizant in india, the key skills required include:

  • - international bpo
  • - Customer Service
  • - International Voice Process
  • - customer support
  • - email process

These skills are highly valued at Cognizant and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Cognizant for Senior Customer Service Representative in India?
Capgemini ₹4.0 Lakhs to ₹8.0 Lakhs per year
Accenture ₹2.8 Lakhs to ₹6.8 Lakhs per year
TCS ₹2.8 Lakhs to ₹9.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Cognizant, depending on the role and experience level.
What is the salary of a Senior Customer Service Representative in companies similar to Cognizant in India?
The salary of a Senior Customer Service Representative at companies similar to Cognizant in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Tech Mahindra ₹2.1 Lakhs to ₹6.3 Lakhs per year
Wipro ₹2.1 Lakhs to ₹5.1 Lakhs per year
DXC Technology ₹3.2 Lakhs to ₹4.9 Lakhs per year
Concentrix Catalyst ₹3.4 Lakhs to ₹3.9 Lakhs per year
Genpact ₹2.8 Lakhs to ₹4.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior Customer Service Representative at Cognizant in India?
The salary growth for a Senior Customer Service Representative at Cognizant depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative can expect the following growth trajectory at Cognizant:

Experience Average Salary Range
1 year ₹3.3 Lakhs to ₹7.2 Lakhs per year
2 years ₹3.2 Lakhs to ₹7.6 Lakhs per year
3 years ₹3.2 Lakhs to ₹8.0 Lakhs per year
4 years ₹3.9 Lakhs to ₹8.4 Lakhs per year
and so on.

Tell us how to improve this page.

Cognizant Senior Customer Service Representative Salaries by Location

Cognizant Senior Customer Service Representative salary in India ranges between ₹3.2 Lakhs to ₹6 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 15 Cognizant latest salaries received from various employees of Cognizant.